Support Board
Date/Time: Fri, 29 Nov 2024 16:37:27 +0000
problem to have real time data
View Count: 312
| [2023-01-26 12:36:50] |
| Mathieu30 - Posts: 2 |
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Hello, I have been paying for real-time data for several months. To this day it still doesn't work. However, I did all the steps. I ask you to check my sierra charts account to tell me if the problem comes from the platform or if I forgot something to do. If this is the case, I ask you to explain to me what I should do. I'm counting on your help because I don't know what to do anymore and I wouldn't want to go to another platform. I sincerely thank you in advance for the help you would give me. |
| [2023-01-26 16:06:11] |
| John - SC Support - Posts: 36350 |
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The reason you are not getting real-time data is because you have activated a non-professional exchange for the CME Group, but you have not connected to your live, funded, futures trading account. Refer to the following for information on the CME Group requirement for a live, funded, futures trading account in order to get the data at the non-professional rate: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Keep in mind that a Prop firm account does not work towards the non-professional verification. If you do not have your own brokerage account to which you can connect your Sierra Chart, then refer to the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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