Support Board
Date/Time: Tue, 26 Nov 2024 18:38:32 +0000
importing chart template files
View Count: 2674
| [2014-06-05 18:21:03] |
| User28037 - Posts: 6 |
|
Hi I am trying to import some chart templates but as I try it says download failed symbol unknown even though I have a dome open with that symbol please point me in the right direction to solve this issue regards john |
| [2014-06-05 18:32:55] |
| |
|
What is the symbol of the chart? And are you using IQ Feed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-05 18:43:26] |
| User28037 - Posts: 6 |
|
yes iqfeed qcl#
|
| [2014-06-05 19:11:35] |
| |
|
Restart Sierra Chart and open a chart for QCL# . After this provide a copy of the Message Log, by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-05 19:20:40] |
| User28037 - Posts: 6 |
|
Software version: 1137 | 2014-06-05 19:16:03 Usage end date: 2014-06-20 | 2014-06-05 19:16:03 Enabled for: Advanced Features. | 2014-06-05 19:16:03 Enabled for: Advanced Features 2. | 2014-06-05 19:16:03 Enabled for: Sierra Chart Historical Data Service. | 2014-06-05 19:16:03 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-05 19:16:03 Active service: IQFeed | 2014-06-05 19:16:03 Time Zone: +00:00:00 (UTC+00) | 2014-06-05 19:16:03 2014-06-05 20:16:03 Local computer clock time | 2014-06-05 19:16:03 2014-06-05 19:16:03 GMT time | 2014-06-05 19:16:03 2014-06-05 19:16:03 Time zone adjusted time | 2014-06-05 19:16:03 Time difference to server time: 0 seconds. | 2014-06-05 19:16:03 Program path: C:\SierraChart\ | 2014-06-05 19:16:03 Data Files path: C:\SierraChart\Data\ | 2014-06-05 19:16:03 OS Version Number: 6.1 | 2014-06-05 19:16:03 Checking for new symbol settings for dtn | 2014-06-05 19:16:03 Symbol settings are up-to-date for dtn | 2014-06-05 19:16:03 IQFeed: Connecting. | 2014-06-05 19:16:08 Starting DTN IQ Feed interface software. | 2014-06-05 19:16:08 IQFeed: Connecting to Admin port 9300 | 2014-06-05 19:16:08 The network socket is connected. | 2014-06-05 19:16:08 IQFeed: Connected to Admin port. | 2014-06-05 19:16:08 AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2014-06-05 19:16:08 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.5,422764,0,0,,0.03,0.03,, | 2014-06-05 19:16:09 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.5,422764,0,0,,0.10,0.05,, | 2014-06-05 19:16:10 AdminMessage: S,STATS,66.112.156.112,60002,500,,1,0,0,0,,,Not Connected,5.1.0.5,422764,0,0,,0.17,0.06,, | 2014-06-05 19:16:11 AdminMessage: S,STATS,66.112.156.112,60002,500,0,1,0,0,0,Jun 05 3:16PM,Jun 05 3:16PM,Connected,5.1.0.5,422764,0.06,0.06,0,0.25,0.06,0, | 2014-06-05 19:16:12 IQFeed: Connecting to Level 1 port 5009 | 2014-06-05 19:16:12 The network socket is connected. | 2014-06-05 19:16:12 IQFeed: Connected to Level 1 port. | 2014-06-05 19:16:12 IQFeed: Connecting to Lookup port 9100 | 2014-06-05 19:16:12 IQFeed: Connecting to Level 2 port (9200)... | 2014-06-05 19:16:12 The network socket is connected. | 2014-06-05 19:16:12 IQFeed: Connected to Historical Data port. | 2014-06-05 19:16:12 IQFeed: Fully connected. | 2014-06-05 19:16:12 The network socket is connected. | 2014-06-05 19:16:12 IQFeed: Connected to Level 2 port. | 2014-06-05 19:16:12 IQFeed - Level 1 system message: KEY | 2014-06-05 19:16:12 IQFeed - Level 1 system message: SERVER CONNECTED | 2014-06-05 19:16:12 IQFeed - Level 1 system message: IP | 2014-06-05 19:16:12 IQFeed - Level 1 system message: CUST | 2014-06-05 19:16:12 IQFeed: Level 2 protocol is 5.0. | 2014-06-05 19:16:12 IQFeed: Received Server Connected message from Level 2 port. | 2014-06-05 19:16:12 IQFeed - Starting real-time market data updates for: QCL# | 2014-06-05 19:16:46 HD Request # 2 - Downloading Intraday chart data for QCL# to the file QCL#.scid. Service: dtn | 2014-06-05 19:16:46 HD Request # 2 - Download start Date-Time: 2014-06-05 17:57:29.0 | 2014-06-05 19:16:46 HD Request # 2 - Requesting Tick data beginning at 2014-06-05 13:57:29 US Eastern Time. | 2014-06-05 19:16:46 HD Request # 2 - Receiving historical Intraday Tick data for QCL# | 2014-06-05 19:16:50 HD Request # 2 - Receiving Intraday data for QCL# starting at 2014-06-05 17:57:29 | 2014-06-05 19:16:50 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-06-05 17:57:29 | 2014-06-05 19:16:50 HD Request # 2 - Received 14785 records from 2014-06-05 17:57:29 to 2014-06-05 19:16:51 (79.4 minutes) and wrote 14785 records for QCL# | 2014-06-05 19:16:51 HD Request # 2 - Intraday download COMPLETE for QCL#. Completion time: 5s | 2014-06-05 19:16:51 Real-time Intraday chart data file updates started for QCL# | 2014-06-05 19:16:51 Can only import intraday text data when disconnected from the data feed. Select 'File >> Disconnect' to disconnect. | 2014-06-05 19:19:23 |
| [2014-06-05 19:52:25] |
| |
|
Maybe we are not fully understanding the problem. We see no problem with the data downloading for QCL#. If there is any missing data in the chart, refer to help topic 7: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-05 19:52:36
|
| [2014-06-05 20:05:04] |
| User28037 - Posts: 6 |
|
im not sure if this is any help Software version: 1137 | 2014-06-05 19:59:56 Usage end date: 2014-06-20 | 2014-06-05 19:59:56 Enabled for: Advanced Features. | 2014-06-05 19:59:56 Enabled for: Advanced Features 2. | 2014-06-05 19:59:56 Enabled for: Sierra Chart Historical Data Service. | 2014-06-05 19:59:56 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-05 19:59:56 Active service: IQFeed | 2014-06-05 19:59:56 Time Zone: +00:00:00 (UTC+00) | 2014-06-05 19:59:56 2014-06-05 20:59:56 Local computer clock time | 2014-06-05 19:59:56 2014-06-05 19:59:56 GMT time | 2014-06-05 19:59:56 2014-06-05 19:59:56 Time zone adjusted time | 2014-06-05 19:59:56 Time difference to server time: 3 seconds. | 2014-06-05 19:59:56 Program path: C:\SierraChart\ | 2014-06-05 19:59:56 Data Files path: C:\SierraChart\Data\ | 2014-06-05 19:59:56 OS Version Number: 6.1 | 2014-06-05 19:59:56 Checking for new symbol settings for dtn | 2014-06-05 19:59:56 Symbol settings are up-to-date for dtn | 2014-06-05 19:59:57 IQFeed: Connecting. | 2014-06-05 20:00:01 Starting DTN IQ Feed interface software. | 2014-06-05 20:00:01 IQFeed: Connecting to Admin port 9300 | 2014-06-05 20:00:01 The network socket is connected. | 2014-06-05 20:00:02 IQFeed: Connected to Admin port. | 2014-06-05 20:00:02 AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2014-06-05 20:00:02 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.5,422764,0,0,,0.03,0.0,, | 2014-06-05 20:00:02 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.5,422764,0,0,,0.10,0.10,, | 2014-06-05 20:00:03 AdminMessage: S,STATS,66.112.148.227,60002,500,,1,0,0,0,,,Not Connected,5.1.0.5,422764,0,0,,0.16,0.05,, | 2014-06-05 20:00:05 AdminMessage: S,STATS,66.112.148.227,60002,500,,1,0,0,0,,,Not Connected,5.1.0.5,422764,0,0,,0.25,0.06,, | 2014-06-05 20:00:06 AdminMessage: S,STATS,66.112.148.227,60002,500,0,1,1,0,0,Jun 05 4:00PM,Jun 05 4:00PM,Connected,5.1.0.5,422764,0.06,0.02,0.06,0.34,0.07,0.34, | 2014-06-05 20:00:07 IQFeed: Connecting to Level 1 port 5009 | 2014-06-05 20:00:07 The network socket is connected. | 2014-06-05 20:00:07 IQFeed: Connected to Level 1 port. | 2014-06-05 20:00:07 IQFeed: Connecting to Lookup port 9100 | 2014-06-05 20:00:07 IQFeed: Connecting to Level 2 port (9200)... | 2014-06-05 20:00:07 The network socket is connected. | 2014-06-05 20:00:07 IQFeed: Connected to Historical Data port. | 2014-06-05 20:00:07 IQFeed: Fully connected. | 2014-06-05 20:00:07 The network socket is connected. | 2014-06-05 20:00:07 IQFeed: Connected to Level 2 port. | 2014-06-05 20:00:07 IQFeed - Level 1 system message: KEY | 2014-06-05 20:00:07 IQFeed - Level 1 system message: SERVER CONNECTED | 2014-06-05 20:00:07 IQFeed - Level 1 system message: IP | 2014-06-05 20:00:07 IQFeed - Level 1 system message: CUST | 2014-06-05 20:00:07 IQFeed: Level 2 protocol is 5.0. | 2014-06-05 20:00:07 IQFeed: Received Server Connected message from Level 2 port. | 2014-06-05 20:00:07 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CrudeIntraday (2).scid | 2014-06-05 20:00:58 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CrudeIntraday.scid | 2014-06-05 20:00:58 IQFeed - Starting real-time market data updates for: CrudeIntraday (2) | 2014-06-05 20:00:58 HD Request # 2 - Downloading Intraday chart data for CrudeIntraday (2) to the file CrudeIntraday (2).scid. Service: dtn | 2014-06-05 20:00:58 HD Request # 2 - Performing multistage download. Downloading Minute data first. | 2014-06-05 20:00:58 HD Request # 2 - Download start Date-Time: 2013-12-01 20:00:58.0 | 2014-06-05 20:00:58 HD Request # 2 - Disabling Intraday chart updating for symbol during historical data download. | 2014-06-05 20:00:58 HD Request # 2 - Requesting Minute data beginning at 2013-12-01 15:00:58 US Eastern Time. | 2014-06-05 20:00:59 IQFeed - Starting real-time market data updates for: CrudeIntraday | 2014-06-05 20:00:59 Symbol Error - CrudeIntraday (2) is unknown, unavailable, or improperly formatted. | 2014-06-05 20:00:59 Symbol Error - CrudeIntraday is unknown, unavailable, or improperly formatted. | 2014-06-05 20:00:59 HD Request # 2 - IQ Feed historical Intraday data request error: E,Invalid symbol., | 2014-06-05 20:00:59 HD Request # 2 - Error downloading historical Intraday data for CrudeIntraday (2). The server returned an error. | 2014-06-05 20:00:59 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CrudeIntraday (2) | 2014-06-05 20:00:59 HD Request # 2 - Intraday download COMPLETE for CrudeIntraday (2). Completion time: 1s | 2014-06-05 20:00:59 HD Request # 3 - Downloading Intraday chart data for CrudeIntraday (2) to the file CrudeIntraday (2).scid. Service: dtn | 2014-06-05 20:00:59 HD Request # 3 - Download start Date-Time: 2013-12-01 20:00:58.0 | 2014-06-05 20:00:59 HD Request # 3 - Requesting Tick data beginning at 2013-12-01 15:00:58 US Eastern Time. | 2014-06-05 20:00:59 HD Request # 3 - IQ Feed historical Intraday data request error: E,Invalid symbol., | 2014-06-05 20:00:59 HD Request # 3 - Error downloading historical Intraday data for CrudeIntraday (2). The server returned an error. | 2014-06-05 20:00:59 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CrudeIntraday (2) | 2014-06-05 20:00:59 HD Request # 3 - Intraday download COMPLETE for CrudeIntraday (2). Completion time: 0s | 2014-06-05 20:00:59 Real-time Intraday chart data file updates started for CrudeIntraday (2) | 2014-06-05 20:00:59 HD Request # 3 - Enabling Intraday chart updating for symbol. | 2014-06-05 20:00:59 HD Request # 4 - Downloading Intraday chart data for CrudeIntraday to the file CrudeIntraday.scid. Service: dtn | 2014-06-05 20:00:59 HD Request # 4 - Performing multistage download. Downloading Minute data first. | 2014-06-05 20:00:59 HD Request # 4 - Download start Date-Time: 2013-12-01 20:00:59.0 | 2014-06-05 20:00:59 HD Request # 4 - Disabling Intraday chart updating for symbol during historical data download. | 2014-06-05 20:00:59 HD Request # 4 - Requesting Minute data beginning at 2013-12-01 15:00:59 US Eastern Time. | 2014-06-05 20:00:59 HD Request # 4 - IQ Feed historical Intraday data request error: E,Invalid symbol., | 2014-06-05 20:01:00 HD Request # 4 - Error downloading historical Intraday data for CrudeIntraday. The server returned an error. | 2014-06-05 20:01:00 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CrudeIntraday | 2014-06-05 20:01:00 HD Request # 4 - Intraday download COMPLETE for CrudeIntraday. Completion time: 0s | 2014-06-05 20:01:00 HD Request # 5 - Downloading Intraday chart data for CrudeIntraday to the file CrudeIntraday.scid. Service: dtn | 2014-06-05 20:01:00 HD Request # 5 - Download start Date-Time: 2013-12-01 20:00:59.0 | 2014-06-05 20:01:00 HD Request # 5 - Requesting Tick data beginning at 2013-12-01 15:00:59 US Eastern Time. | 2014-06-05 20:01:00 HD Request # 5 - IQ Feed historical Intraday data request error: E,Invalid symbol., | 2014-06-05 20:01:00 HD Request # 5 - Error downloading historical Intraday data for CrudeIntraday. The server returned an error. | 2014-06-05 20:01:00 HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CrudeIntraday | 2014-06-05 20:01:00 HD Request # 5 - Intraday download COMPLETE for CrudeIntraday. Completion time: 0s | 2014-06-05 20:01:00 Real-time Intraday chart data file updates started for CrudeIntraday | 2014-06-05 20:01:00 HD Request # 5 - Enabling Intraday chart updating for symbol. | 2014-06-05 20:01:00 Can only import intraday text data when disconnected from the data feed. Select 'File >> Disconnect' to disconnect. | 2014-06-05 20:02:16 |
| [2014-06-05 20:22:03] |
| User28037 - Posts: 6 |
|
Not sure if I explained myself correctly I have downloaded and saved chart templates From my trading forum to my computer and am trying to import Them into sierra but a message comes up in red saying download Failed and then in yellow it says symbol not found is there a correct way to import Chart templates so they populate the data Regards |
| [2014-06-06 09:13:07] |
| |
|
What is the file extension of these "templates". What you need to get from the trading forum is a Sierra Chart Chartbook. The file extension will be CHT. We are not quite certain exactly what you are doing but this is not a valid intraday chart symbol: CrudeIntraday (2) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-06 10:53:36] |
| User28037 - Posts: 6 |
|
Hi yes the file attachment = file name crudeintraday.cht file size 1.675 KB it is from the private banker forum im not sure if you are familiar with it could you walk me through the procedure for getting the file into sierra sorry for the confusion i am used to marketdelta regards john |
| [2014-06-06 16:32:10] |
| |
|
Follow steps 5 to 7 here: http://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html#CopyChartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: