Support Board
Date/Time: Fri, 29 Nov 2024 18:41:55 +0000
Limited Historical data to 12/30/2022
View Count: 382
| [2023-01-14 17:58:17] |
| User301534 - Posts: 2 |
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Hello, I"m receiving error message in red, Download Failed, historical data only supported by Seirra chart data feed. Historical data is only available up to 12/30/22. See message log.
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| [2023-01-16 15:32:05] |
| John - SC Support - Posts: 36350 |
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Our servers are showing that you are connecting to CQG for your trading, and we do not support data from CQG for the CME Group and EUREX. We also see that your CME Group exchange did not renew on January 1, 2023. To get the real-time data, you need to re-activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-20 15:17:38] |
| User301534 - Posts: 2 |
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Hello, a question for clarification. If I have a broker do I still need to pay for CME or can I just activate it through Sierra? Thank you Kindly for your time.
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| [2023-01-20 16:59:07] |
| John - SC Support - Posts: 36350 |
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You need to activate and pay for the CME Group data through us. If you are not using the data for another purpose then you can tell your broker that you do not want the CME Group data through CQG, saving the money that way.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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