Support Board
Date/Time: Fri, 29 Nov 2024 16:42:15 +0000
UVOL NYSE / DVOL NYSE show on sub instance but not main
View Count: 519
| [2023-01-13 16:50:26] |
| User751739 - Posts: 29 |
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UVOL NYSE / DVOL NYSE show on sub instance but not main instance. In the image on the left side in the UVOL / DVOL for NYSE, NASD, and SP500 on my main instance and on the left side is my UVOL / DVOL for NYSE, NASD, and SP500 for my sub instance. Why would the data work on my main instance but not my sub and how can I get it to work on my main? I've tried loading the same chartbook. |
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| [2023-01-13 18:11:49] |
| Sierra_Chart Engineering - Posts: 17228 |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings In the instance where you have a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-17 20:29:09] |
| User751739 - Posts: 29 |
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Attached is my message log
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Private File |
| [2023-01-17 22:14:04] |
| John - SC Support - Posts: 36350 |
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The Message Log you sent only shows data downloading for the TICK-SP. Does your Main Instance actually have the statistics charts open for those statistics that you are looking for? Make sure you have the data showing up properly in the charts first. Then, if you are still getting a NaN in the display, then you need to look at where that data is coming from and track it down to the particular chart and see why it is showing bad data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-18 02:23:09] |
| User751739 - Posts: 29 |
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Hi Yes, I'm pulling for the following symbols UVOL-NYSE DVOL-NYSE UVOL-SP DVOL-SP DVOL-NASDAQ UVOL-NASDAQ Date Time Of Last Edit: 2023-01-18 02:23:57
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| Screenshot 2023-01-17 182251.png / V - Attached On 2023-01-18 02:23:03 UTC - Size: 15.89 KB - 100 views Screenshot 2023-01-17 18234422.png / V - Attached On 2023-01-18 02:23:54 UTC - Size: 18.2 KB - 91 views |
| [2023-01-18 14:40:12] |
| Sierra_Chart Engineering - Posts: 17228 |
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Open a separate dedicated chart for one of those symbols. And then re-download the data: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-26 17:09:46] |
| User751739 - Posts: 29 |
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Attached is my new message log Error looks like: HD Request # 28 | Header check failed: Unknown Intraday file type. Header error. Failed to open the Intraday data file for download. | 2023-01-26 09:06:11.374 HD Request # 28 | Error downloading historical Intraday data for UVOL-NYSE. Not downloading any Intraday data for symbol UVOL-NYSE. | 2023-01-26 09:06:11.374 |
Private File Attachment Deleted. |
| [2023-01-26 23:39:56] |
| Sierra_Chart Engineering - Posts: 17228 |
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You need to delete the Intraday data file for the symbol: UVOL-NYSE. | Instructions: Chart Data and Chart Data Files: Deleting a Chart Data File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-27 00:06:39] |
| User751739 - Posts: 29 |
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Thank you!
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