Support Board
Date/Time: Wed, 27 Nov 2024 14:41:03 +0000
Delayed data but denali was paid
View Count: 545
| [2023-01-12 18:05:16] |
| Maciej Lebiecki - Posts: 3 |
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As i mentioned ebove my data is deleyed even though i paid for denali. please help me |
| [2023-01-12 18:30:41] |
| John - SC Support - Posts: 36315 |
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You have not paid for any exchange fees, which are necessary in order to get the real-time data. We see that you have completed the Exchange Agreements for the CME Group. If you are wanting real-time data for the CME Group, then you need to activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Otherwise, if you are wanting data for EUREX, CFE, or NASDAQ TotalView, then follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-18 18:10:29] |
| mentalpicture - Posts: 6 |
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Hello, I'm supposed to have package 10 activated along with the comex service, and the future of gold appears delay.
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| [2023-07-18 20:06:32] |
| John - SC Support - Posts: 36315 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-18 23:05:38] |
| mentalpicture - Posts: 6 |
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Symbol: GCQ23-COMEX There is a 10 minutes delay |
| [2023-07-19 12:38:45] |
| John - SC Support - Posts: 36315 |
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You have not connected to your live, funded, futures trading account. You need to do this to verify your Non-Professional standing for the CME Group. Refer to the following instructions: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you need instructions to connect to your trading account, then let us know what broker and order routing service you are using. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-28 09:42:24] |
| mentalpicture - Posts: 6 |
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I have bought the comex data, and the gold futures data does not appear to me, yesterday it did appear but not today and I do not know what the reason is.
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| [2023-07-28 14:50:10] |
| John - SC Support - Posts: 36315 |
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There are a number of things that could have caused what you are stating. The primary thing to keep in mind is that you need to connect to your live, funded, futures trading account at least once a month in order to verify your non-professional status for the CME Group. Refer to the following information for more on this requirement: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges You had not connected to your trading account until 2023-07-27 at 15:59:54 UTC. At that time, your account was updated so your "Verified Until" date was set to August 26, 2023. Therefore, you should be getting the real-time data at this time without any issue. If you are still having a problem, please let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-28 15:45:28] |
| mentalpicture - Posts: 6 |
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Yes, the real live data reaches me, the problem, in the future of gold is that the updated volume of previous sessions does not appear, also the gap that has occurred today in gold does not appear on the chart, they are some examples.
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| [2023-07-28 17:21:16] |
| John - SC Support - Posts: 36315 |
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To fix problems with missing data, follow these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If you continue to have an issue, then we will need to see an image of the problem. You can get us a screenshot by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-29 15:24:27] |
| mentalpicture - Posts: 6 |
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I sent you a photo of the problem, as you can see the volume of the sessions prior to Thursday is not updated and also the gap that arises on Friday does not appear either, so I send you another photo from another gold futures account so you can see it. Thank you
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sc1.png| [2023-07-29 18:52:57] |
| Sierra_Chart Engineering - Posts: 17194 |
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We do not make comparisons to other services. That is ignored. There definitely should be no gaps here at all: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=84172 To have the volume look as you want you need to use a Continuous Futures Contract chart: Continuous Futures Contract Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-29 18:53:09
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| [2023-07-30 14:56:40] |
| mentalpicture - Posts: 6 |
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okey, thank you for the support
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