Support Board
Date/Time: Fri, 29 Nov 2024 21:57:57 +0000
active position incorrectly shown in sierra
View Count: 384
| [2023-01-09 09:59:32] |
| User442527 - Posts: 9 |
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Hi SC, Yesterday there was some discrepancy with SC/TT routing service and when it got resolved, the active position tab showed the wrong position in some futures contracts. Please look into the matter and tell me how I can get my correct active position and order fills. Thank you in advance A |
| [2023-01-09 12:28:50] |
| Sierra_Chart Engineering - Posts: 17258 |
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The only thing we can do, is at the end of the day we can reset the connection to TT and that will cause the positions to be reset according to what TT has. We do not know whether this would resolve the problem or not. It would seem like it would not change position quantities but we will see. You also should not be missing any order fills. Are you missing fills? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-09 12:30:23
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| [2023-01-09 14:10:09] |
| User442527 - Posts: 9 |
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yes, I had some lots in two contracts. When the connection was back after some hours, it executed the entry signal but the previous lots were not visible in the spreadsheet or in the DOM. So, currently, I have a mismatch in my position in Sierra and in TT.
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| [2023-01-09 14:49:44] |
| Sierra_Chart Engineering - Posts: 17258 |
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Do you see the correct Position quantities now in the Trade >> Trade Positions Window?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-09 14:51:13] |
| User442527 - Posts: 9 |
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No, still the trades that were entered this morning.
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| [2023-01-10 03:58:05] |
| Sierra_Chart Engineering - Posts: 17258 |
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We apologize for the delay. We did reset the connection to TT. Let us know if you still see position issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-10 03:58:16
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| [2023-01-10 07:30:27] |
| User442527 - Posts: 9 |
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No, it was resolved! thank you for your help
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