Support Board
Date/Time: Fri, 29 Nov 2024 21:35:24 +0000
Delayed showing on every chart
View Count: 504
| [2023-01-08 21:26:28] |
| FrankCao121 - Posts: 2 |
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Hi, can you please check to see if I got delayed data feed because I always see the word "delayed" on all my charts? Thanks! |
| [2023-01-08 22:56:24] |
| Sierra_Chart Engineering - Posts: 17247 |
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Yes potentially the market data is delayed. Give us one symbol that is delayed. And we will help you to get real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-08 23:25:12] |
| p.a.c. - Posts: 2 |
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Same here. I have SC Data-All Services as the data service that is in effect and still have delayed data
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| [2023-01-09 00:25:51] |
| Sierra_Chart Engineering - Posts: 17247 |
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In the case of post #3: The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-09 14:56:38] |
| SC Support - Posts: 1896 |
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Hi Frank, I missed you with my call just now, please let me know when I should try you back? Thank you
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| [2023-01-09 16:22:02] |
| FrankCao121 - Posts: 2 |
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Can you please try to call me again? Thanks!
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| [2023-01-09 16:52:16] |
| SC Support - Posts: 1896 |
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Spoke to Frank, helped with set-up.
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