Support Board
Date/Time: Sun, 24 Nov 2024 14:33:36 +0000
Free Trial Reset Help Request
View Count: 806
| [2023-01-05 19:34:41] |
| Tharshwin - Posts: 2 |
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Hi guys, I created my account on Nov 14 but today (Jan 5) was the first time I downloaded and opened up the program. It says that the free trial time has expired, which I had wrongly assumed would only begin at the time I first logged into the program. Would it be possible for me to reset this trial? Thank you so much for your help. Regards, Tharshwin |
| [2023-01-05 20:44:42] |
| Sierra_Chart Engineering - Posts: 17156 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-06 07:05:37] |
| Tharshwin - Posts: 2 |
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Thank you so much! Regards, Tharshwin |
| [2023-01-14 13:06:03] |
| User756826 - Posts: 6 |
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HI, I had a free trial last year in October. I was not really able to use it and test Sierra Charts for personal reasons. Is it possible to restart the free trial? I am unable to log into the account using the Sierra Chart app. Regards Thomas |
| [2023-01-16 14:58:26] |
| John - SC Support - Posts: 36238 |
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User756826: We have reset the trial for your account. To log into the Sierra Chart software, use the same Account Name and Password that you used to login to the website and post into this forum. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-16 15:32:45] |
| User756826 - Posts: 6 |
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Unfortunately I still can´t login. I get the message Invalid Account Name or Password...
Date Time Of Last Edit: 2023-01-16 18:00:43
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| [2023-01-16 18:24:41] |
| John - SC Support - Posts: 36238 |
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You are able to login to our website so if you are using the same Account Name and Password then you should not have an issue. But, if you want to reset your password, then you can do so at the following link: https://www.sierrachart.com/PasswordReset.php Also, are you getting that error when actually trying to login to the Sierra Chart software, or is that coming from a trading service that you have setup? Refer to the following for login instructions for the Sierra Chart software: Sierra Chart - Software Login Instructions: Software Login Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-23 09:19:49] |
| Kdogg - Posts: 8 |
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Hello, I was wondering if it was possible to try another trial for Sierra Chart, I'm extremely interested in the software and didn't have time to fully explore with the previous trial. Would this be a possibility? Many thanks, Malcolm |
| [2023-08-23 17:50:56] |
| John - SC Support - Posts: 36238 |
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Kdogg: We have reset and activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-24 00:53:00] |
| Kdogg - Posts: 8 |
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Thanks so much! Really appreciate it.
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| [2024-05-17 09:07:27] |
| spacejoy - Posts: 1 |
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Hello, I would like to have another trial for Sierra Chart, i also didn't have enough time to explore the software with the previous trial. Can u reset it please? |
| [2024-05-17 17:42:43] |
| Sierra_Chart Engineering - Posts: 17156 |
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We have given you an additional 7 days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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