Support Board
Date/Time: Tue, 26 Nov 2024 17:32:21 +0000
Datafeed SC does not work
View Count: 2162
| [2014-06-02 14:00:18] |
| User56213 - Posts: 8 |
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Hi, Today my term expired on data feed. I subscribed to a new, but the data does not work. I applied to sharp account from TWS, does not solve the problem. Can you tell me why? Thank you. |
| [2014-06-02 14:33:38] |
| Nessaj - Posts: 1 |
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Same problem. im see normal indicator M but data doesnt work sierra still wrote same : Symbol Error - EMD-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11 Symbol Error - ES-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11 Symbol Error - NQ-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11 Symbol Error - YM-201406-ECBOT is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11 Date Time Of Last Edit: 2014-06-02 15:07:22
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| [2014-06-02 14:35:33] |
| User83299 - Posts: 5 |
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I got the same problem. I cannot download the data. I see the tick indicator. The tick indicator works fine. I even see the symbol [M]. But the rest seems to be frozen. Date Time Of Last Edit: 2014-06-02 15:11:15
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| [2014-06-02 15:05:32] |
| User83494 - Posts: 3 |
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Hi, I have same problém. I do not see indikator (M) after symbol. http://www.sierrachart.com/image.php?l=1401721244212.png |
| [2014-06-02 15:19:46] |
| User56213 - Posts: 8 |
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Nessaj: Posielal som im aj log zo sierry , tak uvidíme...
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| [2014-06-02 15:52:35] |
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Same problem. im see normal indicator M but data doesnt work sierra still wrote same :
Symbol Error - EMD-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11 Symbol Error - ES-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11 Symbol Error - NQ-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11 Symbol Error - YM-201406-ECBOT is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 17:00:11 Restart Sierra Chart and if you still have this problem, provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 15:54:54] |
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Today my term expired on data feed. I subscribed to a new, but the data does not work. I applied to sharp account from TWS, does not solve the problem. Can you tell me why? You need to activate the exchanges that you require here:Thank you. https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges Your account has no exchanges activated. We also see you are identified as a Professional according to CME rules. Would that be correct? If so, the exchange fees are much higher and we do not have support for those higher fees at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-02 15:55:11
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| [2014-06-02 16:10:02] |
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Each of the issues reported in this thread, has a different underlying problem. So we are responding to each of them individually.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 16:13:39] |
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I have same problém. I do not see indikator (M) after symbol. http://www.sierrachart.com/image.php?l=1401721244212.png You need to activate the exchanges that you want here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges After activating the exchanges, restart Sierra Chart. In the case of the CME, they now charge exchange fees. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-02 16:13:54
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| [2014-06-02 17:03:24] |
| User56213 - Posts: 8 |
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I am not a professional trader, but any answers to the questions still identifies me as a professional trader. Can you please help with this? Thank you
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| [2014-06-02 17:06:43] |
| User83494 - Posts: 3 |
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thank you
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| [2014-06-02 17:20:00] |
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I am not a professional trader, but any answers to the questions still identifies me as a professional trader. Can you please help with this? Thank you
Answer the questions again here:https://www.sierrachart.com/usercp.php?page=SubscriberQuestionnaire When you are asked about how many sources of CME data you have make sure you answer that it is less than or equal to 2. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-02 17:20:45
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| [2014-06-02 17:42:02] |
| User56213 - Posts: 8 |
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To answer that question "no", but it still has to be classified as a professional trader ... Where may still be a problem?
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| [2014-06-02 17:43:41] |
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We do not like to ask, but we really need to see the answers to the questions. You just need to tell us the question number and also the answer. However, we would think, that if you go through each one and think about what they are asking, you should be able to get a sense of what the proper answers should be. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 22:08:13] |
| User69287 - Posts: 9 |
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Hi, I have the same problem. I do not see indicator [M] in my charts. Today i paid as always 35 USD exchange fees and nothing happened. Data doesnt works and I should not trade -.- https://www.dropbox.com/s/uvlyg1du7av65oi/1.jpg https://www.dropbox.com/s/iqdmtfqqaxo88gy/2.jpg https://www.dropbox.com/s/1vkuehxdt805m4e/3.jpg |
| [2014-06-02 22:24:55] |
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The CME now charges exchange fees. You need to activate the CME exchange here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges The exchange fee is small. Only 3.25 USD per month if you do not need market depth. After activating the exchange restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 22:57:08] |
| User69287 - Posts: 9 |
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... I am using orderflow/footprints and DOM from IB. It means i have to pay 15,75USD not only 3,25USD? Thanks
Date Time Of Last Edit: 2014-06-02 22:59:52
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| [2014-06-02 23:13:26] |
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As long as you do not need market depth data in Sierra Chart, then the 3.25 USD exchange fee will be fine. Numbers Bars do not require market depth.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-03 14:02:09] |
| User83494 - Posts: 3 |
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Hi, I was payed 35 USD/month for market data feed. I used market data feed last 2 month and this was OK. But now data feed do not work. In my account I have activated data feed but warning lights there: •There are no exchanges enabled on your real-time data connections. Must enable exchanges to receive real-time data. Where is a problem? |
| [2014-06-03 15:51:52] |
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You can enable the exchanges here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges Restart Sierra Chart after activating an exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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