Support Board
Date/Time: Fri, 29 Nov 2024 22:54:16 +0000
Data
View Count: 294
| [2023-01-04 17:22:20] |
| User769528 - Posts: 5 |
|
Hi there, I just want to double check that I am now receiving live data? It says on my charts (delayed) I'm not sure why though. Kind regards, Joe |
| [2023-01-05 15:56:18] |
| John - SC Support - Posts: 36350 |
|
Everything on your account looks good. If you are still having an issue then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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