Support Board
Date/Time: Tue, 26 Nov 2024 18:46:07 +0000
Symbol is unknown
View Count: 1251
| [2014-06-02 11:56:15] |
| User77275 - Posts: 4 |
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On Friday, everything worked Regards Milan Software version: 1102 | 2014-06-02 13:44:42 Usage end date: 2014-06-24 | 2014-06-02 13:44:42 Enabled for: Sierra Chart Historical Data Service. | 2014-06-02 13:44:42 Enabled for: Sierra Chart Real-Time Market Data Feed. | 2014-06-02 13:44:42 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-06-02 13:44:42 Received 1 data feed usernames. | 2014-06-02 13:44:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-02 13:44:42 Active service: Interactive Brokers | 2014-06-02 13:44:42 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-06-02 13:44:42 2014-06-02 13:44:42 Local computer clock time | 2014-06-02 13:44:42 2014-06-02 11:44:42 GMT time | 2014-06-02 13:44:42 2014-06-02 13:44:42 Time zone adjusted time | 2014-06-02 13:44:42 Time difference to server time: 0 seconds. | 2014-06-02 13:44:42 Program path: C:\SierraChart\ | 2014-06-02 13:44:42 Data Files path: C:\SierraChart\Data\ | 2014-06-02 13:44:42 OS Version Number: 6.2 | 2014-06-02 13:44:42 Checking for new symbol settings for ib | 2014-06-02 13:44:42 Symbol settings are up-to-date for ib | 2014-06-02 13:44:43 Mapping NQ-201406-GLOBEX to NQM4. Service code: cme | 2014-06-02 13:44:46 HD Request # 2 - Downloading Intraday chart data for NQ-201406-GLOBEX to the file NQ-201406-GLOBEX.scid. Service: cme | 2014-06-02 13:44:46 HD Request # 2 - Download start Date-Time: 2014-06-02 13:33:57.0 | 2014-06-02 13:44:46 HD Request # 2 - Using server: scdf2.sierracharts.com port 10149 | 2014-06-02 13:44:46 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-06-02 13:44:46 The network socket is connected. | 2014-06-02 13:44:46 HD Request # 2 - Sending historical data logon request message. | 2014-06-02 13:44:46 HD Request # 2 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-06-02 11:33:57. Record interval: 1 | 2014-06-02 13:44:46 HD Request # 2 - Decompressing data. | 2014-06-02 13:44:47 HD Request # 2 - Receiving Intraday data for NQ-201406-GLOBEX starting at 2014-06-02 13:33:57 | 2014-06-02 13:44:47 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-06-02 13:33:57 | 2014-06-02 13:44:47 HD Request # 2 - Historical data for NQ-201406-GLOBEX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-06-02 13:44:47 The network socket for historical data has been closed. | 2014-06-02 13:44:47 HD Request # 2 - Received 1 record from 2014-06-02 13:33:57 to 2014-06-02 13:33:57 (0.0 seconds) and wrote 1 record for NQ-201406-GLOBEX | 2014-06-02 13:44:47 HD Request # 2 - Intraday download COMPLETE for NQ-201406-GLOBEX | 2014-06-02 13:44:47 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-06-02 13:44:48 The network socket is connected. | 2014-06-02 13:44:48 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-06-02 13:44:48 Starting TWS auto-login thread. | 2014-06-02 13:44:52 TWS server version: 69 | 2014-06-02 13:44:52 IB: Connected. Waiting for account information. | 2014-06-02 13:44:52 IB Account information received. | 2014-06-02 13:44:52 Connected to IB Demo or Simulated account. | 2014-06-02 13:44:52 Interactive Brokers: Requesting Trade Positions for account: DU96185 | 2014-06-02 13:44:52 Next valid order ID: 808 | 2014-06-02 13:44:52 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-06-02 13:44:52 Message from IB: Market data farm connection is OK:eurofarm. IB Error Code: 2104. Request ID: -1. | 2014-06-02 13:44:52 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2014-06-02 13:44:52 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2014-06-02 13:44:52 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2014-06-02 13:44:52 Next valid order ID: 808 | 2014-06-02 13:44:52 IB Account information received. | 2014-06-02 13:44:52 Connected to IB Demo or Simulated account. | 2014-06-02 13:44:52 Interactive Brokers: Received Trade Positions download end message for account DU96185 | 2014-06-02 13:44:52 Mapping NQ-201406-GLOBEX to NQM4. Service code: cme | 2014-06-02 13:44:52 SC Exchange Data - Starting real-time market data updates for: NQM4 | 2014-06-02 13:44:52 Using username 0 | 2014-06-02 13:44:52 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-06-02 13:44:52 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-06-02 13:44:52 HD Request # 3 - Downloading Intraday chart data for NQ-201406-GLOBEX to the file NQ-201406-GLOBEX.scid. Service: cme | 2014-06-02 13:44:52 HD Request # 3 - Download start Date-Time: 2014-06-02 13:33:57.0 | 2014-06-02 13:44:52 HD Request # 3 - Using server: scdf1.sierracharts.com port 10149 | 2014-06-02 13:44:52 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-06-02 13:44:52 The network socket is connected. | 2014-06-02 13:44:52 SC Exchange Data: Connected to server. | 2014-06-02 13:44:52 SC Exchange Data: Sending logon request message. | 2014-06-02 13:44:52 The network socket is connected. | 2014-06-02 13:44:52 HD Request # 3 - Sending historical data logon request message. | 2014-06-02 13:44:52 SC Exchange Data Server Info - Server Name: . Server Version: . Provider Name: . | 2014-06-02 13:44:53 SC Exchange Data - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-02 13:44:53 SC Exchange Data - Successfully connected. | 2014-06-02 13:44:53 SC Exchange Data - Restarting real-time data updates for symbol: NQ-201406-GLOBEX -> NQM4 | 2014-06-02 13:44:53 HD Request # 3 - Requesting Intraday data. Max. days to return: 100. Start Date-Time: 2014-06-02 11:33:57. Record interval: 1 | 2014-06-02 13:44:53 HD Request # 3 - Decompressing data. | 2014-06-02 13:44:53 HD Request # 3 - Receiving Intraday data for NQ-201406-GLOBEX starting at 2014-06-02 13:33:57 | 2014-06-02 13:44:53 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-06-02 13:33:57 | 2014-06-02 13:44:53 The network socket for historical data has been closed. | 2014-06-02 13:44:53 HD Request # 3 - Received 1 record from 2014-06-02 13:33:57 to 2014-06-02 13:33:57 (0.0 seconds) and wrote 1 record for NQ-201406-GLOBEX | 2014-06-02 13:44:53 HD Request # 3 - Intraday download COMPLETE for NQ-201406-GLOBEX | 2014-06-02 13:44:53 Real-time Intraday chart data file updates started for NQ-201406-GLOBEX | 2014-06-02 13:44:53 Symbol Error - NQ-201406-GLOBEX is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-06-02 13:44:53 TWS auto-login thread ending. | 2014-06-02 13:44:54 IB: Requesting historical order fills for account DU96185 | 2014-06-02 13:44:57 Interactive Brokers: Received Open orders end message. | 2014-06-02 13:44:57 |
| [2014-06-02 16:23:42] |
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We are checking on this problem for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 16:45:44] |
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This problem is now resolved for you. First you must connect to your IB Live account. Not a demo account. That will not work. You then need to select File >> Disconnect and File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-02 16:55:01] |
| User77275 - Posts: 4 |
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That's exactly what I start trading sessions performed. However, the problem is still being repeated and that is why I contacted you. Now everything is working properly. Thank you for your cooperation |
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