Support Board
Date/Time: Sat, 30 Nov 2024 00:43:33 +0000
Potential Trade Error
View Count: 269
| [2023-01-04 15:34:16] |
| User148596 - Posts: 216 |
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Hi, I had a situation this morning where I was in a position, but when I hit the flatten button on the Chart Trade Window, it took me out of the trade, but then I noticed that it also executed a short. The really weird thing is that the bracket order I had selected was for a 4 lot, and the short that it executed was only a 2 lot. I tried looking at the trade service log to see if I could figure out why this might of happened but couldn't really decipher what the situation was that would've caused this to happen. Any chance you could take a look at my trade service log and figure out what I did to cause the short position to be executed? I've copied and pasted the log from the time that I flattened the long but the short that got executed (which was one second after the long shown below) does not appear anywhere in the Trade service log, only in the Trade activity log and it also appears in my chart due to show order fills being selected. Order cancellation failed | Reject text: The order was in a state that prohibited a cancel request. Internal Order ID: 25910. Service Order ID: 265671176. Symbol: F.US.MESH23. Account: xxxxxx | 2023-01-04 07:11:52.372 Order cancellation failed | Reject text: The order was in a state that prohibited a cancel request. Internal Order ID: 25913. Service Order ID: 265602657. Symbol: F.US.MESH23. Account: xxxxxx | 2023-01-04 07:11:52.372 TradeActivity files query time: 0.014007 seconds. Entries: 36. Current queries: 1 | 2023-01-04 07:21:32.208 |
| [2023-01-04 16:36:15] |
| Sierra_Chart Engineering - Posts: 17266 |
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You need to go through the Trade Activity Log and see exactly what has happened with order entry and order executions which caused this unexpected issue: Trade Activity Log: Viewing Historical Trade Activity The Trade Service Log will not help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-04 16:37:22
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