Support Board
Date/Time: Fri, 29 Nov 2024 22:54:39 +0000
Data connection
View Count: 254
| [2023-01-03 15:20:40] |
| Torsten Grüß - Posts: 45 |
|
I do not get live data although I have an active contract. My broker is Interactive Brokers. What do I have to change to get live data for the CME? |
| [2023-01-04 22:07:05] |
| John - SC Support - Posts: 36350 |
|
Everything on your account looks good - you should be getting the real-time data for the CME exchange (just the exchange, not the full CME Group) without any issue. If you are still having a problem, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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