Support Board
Date/Time: Sat, 30 Nov 2024 00:43:59 +0000
Denali Not Connecting
View Count: 402
[2023-01-03 13:04:29] |
connordw - Posts: 44 |
I run two instances of Sierra Chart and trade on a Rithmic account, but also have Denali data feed. There was a lapse in my payments, however I have made payments now but my Denali is not connecting anymore. There is no [M] showing and some historical data is not loading. Picture 1 is from the main instance. Picture 2 is from the second instance. Please help. Thank you.
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Attachment Deleted. |
[2023-01-03 15:10:40] |
Sierra_Chart Engineering - Posts: 17266 |
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. ---- If there is any incomplete data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2023-01-03 15:18:54] |
connordw - Posts: 44 |
Software version: 2459 64-bit | 2023-01-03 10:17:26.992 Primary Thread ID: 20832 | 2023-01-03 10:17:26.992 Usage end date: 2023-02-14 | 2023-01-03 10:17:26.992 Enabled for: Advanced Features 2. | 2023-01-03 10:17:26.992 Enabled for: Sierra Chart Historical Data Service. | 2023-01-03 10:17:26.992 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-03 10:17:26.992 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-03 10:17:26.992 Enabled for exchange2: CME | 2023-01-03 10:17:26.992 Enabled for exchange2: fairx_exchange.data | 2023-01-03 10:17:26.992 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-03 10:17:26.992 Current selected Data/Trading service: DTC - Sub Instance | 2023-01-03 10:17:26.992 Custom symbol settings values: enabled | 2023-01-03 10:17:26.992 Chart Update Interval: 20 | 2023-01-03 10:17:26.992 Intraday Data Storage Time Unit: 0 | 2023-01-03 10:17:26.992 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-03 10:17:26.992 2023-01-03 15:17:26 Local computer time in UTC | 2023-01-03 10:17:26.992 2023-01-03 10:17:26 Local computer time in SC Time Zone | 2023-01-03 10:17:26.992 2023-01-03 13:20:06 Server time in UTC | 2023-01-03 10:17:26.992 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-01-03 10:17:26.992 Program path: C:\SierraChart\SierraChartInstance_2\ | 2023-01-03 10:17:26.992 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2023-01-03 10:17:26.992 OS Version Number: 10.0 | 2023-01-03 10:17:26.992 Locale Setting: C | 2023-01-03 10:17:26.992 DLLs: UserContributedStudies_64.dll | 2023-01-03 10:17:26.992 Allowed protected custom studies: | 2023-01-03 10:17:26.992 Crash reporter started: true | 2023-01-03 10:17:26.992 File >> Disconnect selected. | 2023-01-03 10:17:49.092 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-03 10:17:49.105 DTC Client socket (1) | CloseSocket call. | 2023-01-03 10:17:49.106 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-03 10:17:49.106 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-01-03 10:17:49.107 DTC Client socket (1) | Closed. | 2023-01-03 10:17:49.107 SC Data - All Services | Disconnected. | 2023-01-03 10:17:49.107 SC Data - All Services | Connecting to the server 127.0.0.1. Port 11099 | 2023-01-03 10:17:51.225 DTC Client socket (1) | Creating socket. | 2023-01-03 10:17:51.225 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-01-03 10:17:51.225 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2023-01-03 10:17:51.225 SC Data - All Services | Network connection to server complete. | 2023-01-03 10:17:51.228 SC Data - All Services | Starting socket receive thread. | 2023-01-03 10:17:51.228 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: none | 2023-01-03 10:17:51.228 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-03 10:17:51.233 SC Data - All Services | Sending logon request message. | 2023-01-03 10:17:51.233 SC Data - All Services | Received logon response. | 2023-01-03 10:17:51.240 SC Data - All Services | Server Name: SC DTC Server. Build=44465. | 2023-01-03 10:17:51.240 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-03 10:17:51.240 SC Data - All Services | Successfully connected. Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices. | 2023-01-03 10:17:51.240 SC Data - All Services | Trading is supported. | 2023-01-03 10:17:51.240 SC Data - All Services | Order cancel and replace is supported. | 2023-01-03 10:17:51.240 SC Data - All Services | OCO Orders supported. | 2023-01-03 10:17:51.240 SC Data - All Services | Bracket Orders supported. | 2023-01-03 10:17:51.240 SC Data - All Services | Connected to server complete. | 2023-01-03 10:17:51.240 Triggering next historical data download in queue. | 2023-01-03 10:17:51.240 Triggering next historical data download in queue. | 2023-01-03 10:17:51.240 Triggering next historical data download in queue. | 2023-01-03 10:17:51.240 Triggering next historical data download in queue. | 2023-01-03 10:17:51.240 Using symbol data fast lookup vector | 2023-01-03 10:17:51.244 SC Data - All Services | Starting real-time market data updates for: TICK-NYSE. ID: 1 Service code: statscalc | 2023-01-03 10:17:51.244 SC Data - All Services | Requesting security definition data for: TICK-NYSE. ID: 1 | 2023-01-03 10:17:51.244 Added historical Intraday data request for TICK-NYSE to the queue. | 2023-01-03 10:17:51.244 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2023-01-03 10:17:51.244 ESH23-CME [CV] 5 Min #2 | Started historical data download for additional symbol TICK-NYSE. Download ID: 9 | 2023-01-03 10:17:51.244 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 2. | 2023-01-03 10:17:51.254 No download requests in the queue to start downloads for. | 2023-01-03 10:17:51.254 Delaying start of download for TICK-NYSE. | 2023-01-03 10:17:51.254 No download requests in the queue to start downloads for. | 2023-01-03 10:17:51.254 No download requests in the queue to start downloads for. | 2023-01-03 10:17:51.254 SC Data - All Services | Received security definition for symbol TICK-NYSE | 2023-01-03 10:17:51.255 SC Data - All Services | Starting real-time market data updates for: ESH23-CME. ID: 2 | 2023-01-03 10:17:51.264 SC Data - All Services | Requesting security definition data for: ESH23-CME. ID: 2 | 2023-01-03 10:17:51.264 Added historical Intraday data request for ESH23-CME to the queue. | 2023-01-03 10:17:51.264 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-01-03 10:17:51.264 Triggering next historical data download in queue. | 2023-01-03 10:17:51.264 SC Data - All Services | Received security definition for symbol ESH23-CME | 2023-01-03 10:17:51.284 Requesting market depth updates for: ESH23-CME if supported. | 2023-01-03 10:17:51.887 SC Data - All Services | Clearing market depth for ESH23-CME | 2023-01-03 10:17:51.903 Added historical Market depth data request for ESH23-CME to the queue. | 2023-01-03 10:17:51.903 Market depth data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-01-03 10:17:51.903 Triggering next historical data download in queue. | 2023-01-03 10:17:51.903 HD Request # 9 | Downloading Market depth data for ESH23-CME. Service: cme.marketdepth. | 2023-01-03 10:17:51.918 HD Request # 9 | Download start date-time: 2023-01-03 10:17:49.107263. | 2023-01-03 10:17:51.918 HD Request # 9 | Using server: ds23.sierracharts.com port 10150 | 2023-01-03 10:17:51.918 Socket (3) | Creating socket. | 2023-01-03 10:17:51.919 Socket (3) | New receive buffer size: 5242880 | 2023-01-03 10:17:51.919 Socket (3) | Connecting to IP: 142.215.17.190. | 2023-01-03 10:17:51.919 SC Data - All Services | Starting real-time market data updates for: SPY-NQTV. ID: 3 Service code: nasdaq_exchange.data | 2023-01-03 10:17:51.936 SC Data - All Services | Requesting security definition data for: SPY-NQTV. ID: 3 | 2023-01-03 10:17:51.936 Added historical Intraday data request for SPY-NQTV to the queue. | 2023-01-03 10:17:51.936 Intraday data recording state for symbol SPY-NQTV is set to download 'Pending'. | 2023-01-03 10:17:51.936 Triggering next historical data download in queue. | 2023-01-03 10:17:51.936 HD Request # 9 | Setting DTC encoding to Binary VLS | 2023-01-03 10:17:51.984 HD Request # 9 | Sending historical data logon request message. | 2023-01-03 10:17:51.984 SC Data - All Services | Received security definition for symbol SPY-NQTV | 2023-01-03 10:17:52.214 HD Request # 9 | Requesting market depth data. Start date-time: 2023-01-03 10:17:49. Symbol: ESH23 | 2023-01-03 10:17:52.530 Socket (3) | CloseSocket call. | 2023-01-03 10:17:52.557 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-01-03 10:17:52.557 Socket (3) | Socket gracefully closed by remote side. | 2023-01-03 10:17:52.590 Socket (3) | Closed. | 2023-01-03 10:17:52.590 Historical data download thread signaled to stop. | 2023-01-03 10:17:52.747 HD Request # 9 | Received 0 Market depth data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESH23-CME | 2023-01-03 10:17:52.747 HD Request # 9 | Completion time: 1s. | 2023-01-03 10:17:52.747 HD Request # 9 | Market depth data download complete for ESH23-CME. Unique request ID: 11 | 2023-01-03 10:17:52.747 Removing historical data download ID 11. | 2023-01-03 10:17:52.747 Real-time market depth file updates started for ESH23-CME | 2023-01-03 10:17:52.747 Opened cached Depth file: C:\SierraChart\SierraChartInstance_2\Data\MarketDepthData\ESH23-CME.2023-01-03.depth | 2023-01-03 10:17:52.747 Triggering next historical data download in queue. | 2023-01-03 10:17:52.747 No download requests in the queue to start downloads for. | 2023-01-03 10:17:52.747 Opened cached Depth file: C:\SierraChart\SierraChartInstance_2\Data\MarketDepthData\ESH23-CME.2023-01-03.depth | 2023-01-03 10:17:52.752 Symbol settings MD5 received. Request ID: 2. | 2023-01-03 10:17:53.444 Symbol settings are up-to-date for scdataallservices. | 2023-01-03 10:17:53.444 HD Request # 10 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2023-01-03 10:17:56.564 HD Request # 10 | Download start date-time: 2023-01-03 10:17:48.000000. File last date-time: 2023-01-03 10:17:48.954001 | 2023-01-03 10:17:56.564 HD Request # 10 | Using server: ds12.sierracharts.com port 10150 | 2023-01-03 10:17:56.564 Socket (2) | Creating socket. | 2023-01-03 10:17:56.565 Socket (2) | New receive buffer size: 5242880 | 2023-01-03 10:17:56.565 Socket (2) | Connecting to IP: 142.215.18.101. | 2023-01-03 10:17:56.565 HD Request # 10 | Setting DTC encoding to Binary VLS | 2023-01-03 10:17:56.631 HD Request # 10 | Sending historical data logon request message. | 2023-01-03 10:17:56.631 HD Request # 10 | Requesting Intraday data. Start date-time: 2023-01-03 10:17:48. Record interval: 0. Symbol: TICK-NYSE | 2023-01-03 10:17:57.184 HD Request # 10 | Decompressing data. | 2023-01-03 10:17:57.211 HD Request # 10 | Receiving Intraday data for TICK-NYSE starting at 2023-01-03 10:17:48.000000 | 2023-01-03 10:17:57.211 Socket (2) | CloseSocket call. | 2023-01-03 10:17:57.212 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-03 10:17:57.212 Historical data download thread signaled to stop. | 2023-01-03 10:17:57.227 HD Request # 10 | Timestamp of first Intraday data file record written: 2023-01-03 10:17:49.000000. | 2023-01-03 10:17:57.227 HD Request # 10 | Received 9 Intraday data records from 2023-01-03 10:17:48.000000 to 2023-01-03 10:17:56.000000 (8.0 seconds) and wrote 8 records for TICK-NYSE | 2023-01-03 10:17:57.227 HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2023-01-03 15:17:56.000000 | 2023-01-03 10:17:57.231 Added 10 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2023-01-03 10:17:57.231 HD Request # 10 | Completion time: 1s. | 2023-01-03 10:17:57.232 HD Request # 10 | Intraday data download complete for TICK-NYSE. Unique request ID: 9 | 2023-01-03 10:17:57.232 Removing historical data download ID 9. | 2023-01-03 10:17:57.232 Real-time Intraday chart data file updates started for TICK-NYSE | 2023-01-03 10:17:57.232 Intraday chart data file opened for TICK-NYSE | 2023-01-03 10:17:57.232 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2023-01-03 10:17:57.232 ESH23-CME [CV] 5 Min #2 | Historical data download for additional symbol TICK-NYSE with ID 9 has completed. | 2023-01-03 10:17:57.232 Triggering next historical data download in queue. | 2023-01-03 10:17:57.232 HD Request # 11 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2023-01-03 10:17:57.233 HD Request # 11 | Download start date-time: 2023-01-03 10:17:48.000000. File last date-time: 2023-01-03 10:17:48.828000 | 2023-01-03 10:17:57.233 HD Request # 11 | Using server: ds23.sierracharts.com port 10149 | 2023-01-03 10:17:57.233 Socket (3) | Creating socket. | 2023-01-03 10:17:57.233 Socket (3) | New receive buffer size: 5242880 | 2023-01-03 10:17:57.233 Socket (3) | Connecting to IP: 142.215.17.190. | 2023-01-03 10:17:57.233 Socket (2) | Socket gracefully closed by remote side. | 2023-01-03 10:17:57.239 Socket (2) | Closed. | 2023-01-03 10:17:57.239 HD Request # 11 | Setting DTC encoding to Binary VLS | 2023-01-03 10:17:57.298 HD Request # 11 | Sending historical data logon request message. | 2023-01-03 10:17:57.298 HD Request # 11 | Requesting Intraday data. Start date-time: 2023-01-03 10:17:48. Record interval: 0. Symbol: ESH23 | 2023-01-03 10:17:57.841 HD Request # 11 | Decompressing data. | 2023-01-03 10:17:57.880 HD Request # 11 | Receiving Intraday data for ESH23-CME starting at 2023-01-03 10:17:48.191000 | 2023-01-03 10:17:57.881 Socket (3) | CloseSocket call. | 2023-01-03 10:17:57.882 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-01-03 10:17:57.882 Socket (3) | Socket gracefully closed by remote side. | 2023-01-03 10:17:57.909 Socket (3) | Closed. | 2023-01-03 10:17:57.909 Historical data download thread signaled to stop. | 2023-01-03 10:17:58.099 HD Request # 11 | Timestamp of first Intraday data file record written: 2023-01-03 10:17:49.231000. | 2023-01-03 10:17:58.099 HD Request # 11 | Received 219 Intraday data records from 2023-01-03 10:17:48.191000 to 2023-01-03 10:17:54.693001 (6.5 seconds) and wrote 188 records for ESH23-CME | 2023-01-03 10:17:58.099 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2023-01-03 15:17:54.693001 | 2023-01-03 10:17:58.104 Added 184 Time and Sales records to Intraday data file for ESH23-CME after download. | 2023-01-03 10:17:58.104 HD Request # 11 | Completion time: 1s. | 2023-01-03 10:17:58.104 HD Request # 11 | Intraday data download complete for ESH23-CME. Unique request ID: 10 | 2023-01-03 10:17:58.104 Removing historical data download ID 10. | 2023-01-03 10:17:58.104 Real-time Intraday chart data file updates started for ESH23-CME | 2023-01-03 10:17:58.104 Intraday chart data file opened for ESH23-CME | 2023-01-03 10:17:58.104 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2023-01-03 10:17:58.104 Triggering next historical data download in queue. | 2023-01-03 10:17:58.104 HD Request # 12 | Downloading Intraday chart data for SPY-NQTV to the file SPY-NQTV.scid. Service: nasdaq_exchange.data | 2023-01-03 10:17:58.104 HD Request # 12 | Download start date-time: 2023-01-03 10:02:48.000000. File last date-time: 2023-01-03 10:02:48.773000 | 2023-01-03 10:17:58.104 HD Request # 12 | Using server: ds25.sierracharts.com port 10150 | 2023-01-03 10:17:58.106 Socket (2) | Creating socket. | 2023-01-03 10:17:58.106 Socket (2) | New receive buffer size: 5242880 | 2023-01-03 10:17:58.106 Socket (2) | Connecting to IP: 38.65.8.115. | 2023-01-03 10:17:58.106 HD Request # 12 | Setting DTC encoding to Binary VLS | 2023-01-03 10:17:58.140 HD Request # 12 | Sending historical data logon request message. | 2023-01-03 10:17:58.140 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\TICK-NYSE.scid. Thread ID: 32496 | 2023-01-03 10:17:58.167 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\ESH23-CME.scid. Thread ID: 32496 | 2023-01-03 10:17:58.167 HD Request # 12 | Requesting Intraday data. Start date-time: 2023-01-03 10:02:48. Record interval: 0. Symbol: SPY-NQTV | 2023-01-03 10:17:58.569 HD Request # 12 | Decompressing data. | 2023-01-03 10:17:58.584 HD Request # 12 | Receiving Intraday data for SPY-NQTV starting at 2023-01-03 10:02:48.525000 | 2023-01-03 10:17:58.584 Socket (2) | CloseSocket call. | 2023-01-03 10:17:58.585 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-03 10:17:58.585 Historical data download thread signaled to stop. | 2023-01-03 10:17:58.596 HD Request # 12 | Timestamp of first Intraday data file record written: 2023-01-03 10:02:49.069000. | 2023-01-03 10:17:58.596 HD Request # 12 | Received 38 Intraday data records from 2023-01-03 10:02:48.525000 to 2023-01-03 10:02:57.227001 (8.7 seconds) and wrote 35 records for SPY-NQTV | 2023-01-03 10:17:58.596 Socket (2) | Socket gracefully closed by remote side. | 2023-01-03 10:17:58.599 Socket (2) | Closed. | 2023-01-03 10:17:58.599 HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2023-01-03 15:02:57.227001 | 2023-01-03 10:17:58.600 Added 1 Time and Sales records to Intraday data file for SPY-NQTV after download. | 2023-01-03 10:17:58.600 HD Request # 12 | Completion time: 0s. | 2023-01-03 10:17:58.601 HD Request # 12 | Intraday data download complete for SPY-NQTV. Unique request ID: 12 | 2023-01-03 10:17:58.601 Removing historical data download ID 12. | 2023-01-03 10:17:58.601 Real-time Intraday chart data file updates started for SPY-NQTV | 2023-01-03 10:17:58.601 Intraday chart data file opened for SPY-NQTV | 2023-01-03 10:17:58.601 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2023-01-03 10:17:58.601 Triggering next historical data download in queue. | 2023-01-03 10:17:58.601 No download requests in the queue to start downloads for. | 2023-01-03 10:17:58.601 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\SPY-NQTV.scid. Thread ID: 30596 | 2023-01-03 10:17:58.645 |
[2023-01-04 14:20:08] |
connordw - Posts: 44 |
any updates on this? Unfortunately I am unable to trade until this is resolved.
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[2023-01-04 14:46:19] |
Sierra_Chart Engineering - Posts: 17266 |
In the sub instance you will not see [M]. We do not see any problems with historical data. So the problem is ESH23-CME is not updating in real time? Is this symbol updating in real time in the main instance of Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2023-01-04 16:20:10] |
connordw - Posts: 44 |
I did not know I wasn't supposed to see the [M] in the sub instance. I did "Edit >> Delete All Data and Download" and the missing data was loaded. However, I do not see my Apex accounts in the DOM trade window in the main instance. In the Data/Trade Service Settings window, I entered my Apex login information under Rithmic Direct - DTC [trading] selection for Current Selected Service. I then changed the Current Selected Service to SC Data - All Services [Data]. Is this what I should be doing? Or should I leave Current Selected Service as Rithmic Direct - DTC [trading]? |
[2023-01-04 16:28:00] |
Sierra_Chart Engineering - Posts: 17266 |
Or should I leave Current Selected Service as Rithmic Direct - DTC [trading]? Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2023-01-04 16:38:03] |
connordw - Posts: 44 |
Ok thanks. All seems good now. When I changed it back to Rithmic Direct - DTC [trading] I then also had to go to the sub instance and do Edit >> Translate Symbols to Current Service. Thanks for your help.
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[2023-01-04 17:05:49] |
Sierra_Chart Engineering - Posts: 17266 |
Yes that is true. We forgot to mention that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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