Support Board
Date/Time: Fri, 29 Nov 2024 22:57:16 +0000
Sim account despite having service package
View Count: 356
| [2023-01-03 05:03:55] |
| plutus1901 - Posts: 29 |
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Hello, I have a service package of 11 and CME market depth data exchange package but on chart, it still shows SIM and I assume it is simulated account. Can I please know how to come out of it ? Thank You |
 Support DOM.png / V - Attached On 2023-01-03 05:02:37 UTC - Size: 84.54 KB - 67 views |
| [2023-01-03 14:29:18] |
| Sierra_Chart Engineering - Posts: 17266 |
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Can you tell us who your broker is. So we can give you the appropriate instructions.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-03 14:29:24
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| [2023-01-03 14:55:01] |
| plutus1901 - Posts: 29 |
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Hello, My brokers is stage5. However, I trade on "Tradovate broker" on their platform and I use sierra chart for DOM, footprint (Number bars). Question - even though I am in SIM, do I still get the real time data ? Thankyou |
| [2023-01-03 15:07:09] |
| Sierra_Chart Engineering - Posts: 17266 |
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With what we see at the moment you should be getting real-time data. If not: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-03 15:15:40] |
| plutus1901 - Posts: 29 |
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Thank you for sharing the steps. I have attached the message log from following your instructions. The Symbol that having issue - ESH23-CME |
 message_log.txt - Attached On 2023-01-03 15:15:00 UTC - Size: 9.95 KB - 201 views |
| [2023-01-03 15:19:29] |
| Sierra_Chart Engineering - Posts: 17266 |
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The log is very clear that you are receiving real-time data for ESH23-CME . If there any further issues, refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-03 15:19:38
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| [2023-01-03 15:42:34] |
| plutus1901 - Posts: 29 |
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Thanh you. One more question -> me and my friend have same DOM. he does also gets the real time CME data but however, when I looked at his DOM, values are quite different like cumulative stack and stack column. Just wondering how come two users having difference in data. |
| chart DOM difference.png / V - Attached On 2023-01-03 15:39:46 UTC - Size: 572.23 KB - 73 views |
| [2023-01-03 15:52:07] |
| Sierra_Chart Engineering - Posts: 17266 |
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Pulling and stacking will be different because of different connection times to the data feed and the number of levels being tracked. Is your friend using the Denali Data Feed? If not that is another reason for a difference.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-03 15:56:55] |
| plutus1901 - Posts: 29 |
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Hello, He is using denali. I have attached his subscription package. Thank You |
| bishop_subscription.png / V - Attached On 2023-01-03 15:56:41 UTC - Size: 112.66 KB - 65 views |
| [2023-01-04 22:17:45] |
| John - SC Support - Posts: 36350 |
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You would both need to start the connection to the data at the same time in order to see the same Pulling/Stacking, as that is the point from which the Pulling/Stacking starts. Basically what we are saying is that it is not possible to compare the Pulling/Stacking columns to someone else as the timing is nearly impossible to get right. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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