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Date/Time: Fri, 29 Nov 2024 18:28:56 +0000

How to Post a Message for Support

Help with Activation

View Count: 444

[2023-01-01 14:26:29] #1 [Go To First Post]
User560220 - Posts: 2
Hi Sierra, I am new to your platform. I am trying to activate my free trial by adding the phone number, but I get no text for activation. What should I do?

[2023-01-03 08:41:27] #2 [Go To First Post]
User560220 - Posts: 2
Dear support, Would you kindly help me.

[2023-01-04 21:37:01] #3 [Go To First Post]
John - SC Support - Posts: 36350
User560220: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-19 02:35:50] #4 [Go To First Post]
User263720 - Posts: 1
Hi Support, Could you please also help me with the exact same problem ? I've raised a ticket but don't know if you'll response to that or whether I need to post here (there are a number of threads describing the same problem, and the response is always that you've activated the trial). Thank you.

[2023-01-19 04:07:58] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 17233
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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