Support Board
Date/Time: Sat, 30 Nov 2024 02:46:47 +0000
Package 3 and 10 ?
View Count: 356
| [2022-12-26 21:43:42] |
| User562957 - Posts: 58 |
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Hello supportteam, I got two questions. My account needs to be changed because next week I want to trade live. I didn't understand the difference between 3 and 10 in your packages. 1) In package 3, for example, it was not mentioned that there is a 15-minute time delay. Can you tell me why that is? 2) which one do I have to use package 10 to have no time delay? |
| [2022-12-27 00:18:22] |
| Sierra_Chart Engineering - Posts: 17267 |
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1. Service Package 3 includes the Delayed Exchange Data Feed for delayed futures and stock data. Real-time futures and stock data is not included with Service Package 3. 2. You will need to use Service Package 10 for real-time futures and stock data. And if you are going to be using Sierra Chart with an external Trading service, you will need Service Package 10 or higher. We have given your account 10 days of service package 10 at no cost. It is now active. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-27 00:19:08
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| [2022-12-27 20:10:14] |
| John - SC Support - Posts: 36350 |
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Note that in order to get the real-time data from our Denali Exchange Data Feed, then you need to set that up and pay for the exchange fees. Refer to the Setup Instructions for the CME Group data at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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