Support Board
Date/Time: Sat, 30 Nov 2024 02:52:24 +0000
Symbol Error - F.US.MHIF23 is unknown, unavailable, or improperl
View Count: 382
| [2022-12-24 01:24:35] |
| User994888 - Posts: 14 |
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I open new chartbook and open new intraday chart F.US.HSIF23. but the error "Symbol Error - F.US.MHIF23 is unknown, unavailable, or improperl" is shown. The chart is unable to automatic update My data service is CQG. The CQG account is ok. I open F.US.EPH23 is ok . Auto update is ok. What is problem of my setup ? CQG WebAPI | Connecting to server api.cqg.com | 2022-12-24 09:10:48.455 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-12-24 09:10:48.455 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-12-24 09:10:48.673 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-12-24 09:10:48.673 CQG WebSocket socket (1) | Connecting to IP: 118.201.11.218. | 2022-12-24 09:10:48.673 CQG WebSocket | Opening WebSocket. | 2022-12-24 09:10:48.715 CQG WebSocket | Sending WebSocket handshake. | 2022-12-24 09:10:48.715 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-12-24 09:10:48.843 CQG WebSocket | Server header | Connection: upgrade | 2022-12-24 09:10:48.843 CQG WebSocket | Server header | Sec-WebSocket-Accept: 3IUCC5D1avSOMWG8je3U0+DtDhs= | 2022-12-24 09:10:48.843 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-12-24 09:10:48.843 CQG WebSocket | Server header | Upgrade: websocket | 2022-12-24 09:10:48.843 CQG WebSocket | Server header | | 2022-12-24 09:10:48.843 CQG WebSocket | Web socket state is now open. | 2022-12-24 09:10:48.843 CQG WebAPI | WebSocket connected. | 2022-12-24 09:10:48.843 CQG WebAPI | Sending market data logon message. | 2022-12-24 09:10:48.843 CQG WebAPI | Base Time: 2022-12-18T07:15:40. 2022-12-18 07:15:40 | 2022-12-24 09:10:49.122 CQG WebAPI | Logon successful. Session Token = xm6q1TA+Yg3Be6isvNVmTFFxQj1g12S6X2tvgwmlqe0slMwhLag9IX6RjDXD3o4baxqI0YyLe61 | 2022-12-24 09:10:49.122 CQG WebAPI | Connected to server complete. | 2022-12-24 09:10:49.122 Triggering next historical data download in queue. | 2022-12-24 09:10:49.122 Triggering next historical data download in queue. | 2022-12-24 09:10:49.122 Triggering next historical data download in queue. | 2022-12-24 09:10:49.122 Triggering next historical data download in queue. | 2022-12-24 09:10:49.122 Mapping F.US.HSIF23 to HSF23. Service code: HongKongFutures.Exchange | 2022-12-24 09:10:49.122 Using symbol data fast lookup vector | 2022-12-24 09:10:49.122 SC Data - All Services | Starting real-time market data updates for: F.US.HSIF23 (HSF23). ID: 1 Service code: HongKongFutures.Exchange | 2022-12-24 09:10:49.123 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2022-12-24 09:10:49.123 DTC Client socket (2) | Creating socket. | 2022-12-24 09:10:49.123 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-24 09:10:49.123 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2022-12-24 09:10:49.123 CQG WebAPI | Sending symbol resolution request for F.US.HSIF23. ID: 699397 | 2022-12-24 09:10:49.128 SC Data - All Services | Requesting security definition data for: F.US.HSIF23 (HSF23). ID: 1 | 2022-12-24 09:10:49.128 Starting DelayedDownloadMonitoringTimer | 2022-12-24 09:10:49.128 Starting HDTimeoutTimer | 2022-12-24 09:10:49.128 Added historical Intraday data request for F.US.HSIF23 to the queue. | 2022-12-24 09:10:49.128 Intraday data recording state for symbol F.US.HSIF23 is set to download 'Pending'. | 2022-12-24 09:10:49.128 Updated verified funded futures trading account ending date to: 2023-01-23 01:10:49 | 2022-12-24 09:10:49.128 CQG WebAPI | Sending Trade Accounts request message. | 2022-12-24 09:10:49.129 No download requests in the queue to start downloads for. | 2022-12-24 09:10:49.130 Delaying start of download for F.US.HSIF23. | 2022-12-24 09:10:49.131 No download requests in the queue to start downloads for. | 2022-12-24 09:10:49.132 No download requests in the queue to start downloads for. | 2022-12-24 09:10:49.132 CQG WebAPI | Brokerage name: AMP. Account Name: 157115 | 2022-12-24 09:10:49.218 Updated verified funded futures trading account ending date to: 2023-01-23 01:10:49 | 2022-12-24 09:10:49.218 CQG WebAPI | Sending collateral subscribe request. | 2022-12-24 09:10:49.218 CQG WebAPI | Received symbol resolution report for symbol F.US.HSIF23. Search Symbol: F.US.HSIF23. Request ID: 699397. Contract ID: 1. | 2022-12-24 09:10:49.316 SC Data - All Services | Network connection to server complete. | 2022-12-24 09:10:49.323 SC Data - All Services | Starting socket receive thread. | 2022-12-24 09:10:49.323 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-24 09:10:49.323 CQG WebAPI | Sending positions subscribe request. RequestID: 699400 | 2022-12-24 09:10:49.373 CQG WebAPI | Sending orders subscribe request. RequestID: 699401 | 2022-12-24 09:10:49.374 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-24 09:10:49.527 SC Data - All Services | Sending logon request message. | 2022-12-24 09:10:49.527 SC Data - All Services | Received logon response. | 2022-12-24 09:10:50.276 SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-24 09:10:50.276 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-24 09:10:50.276 SC Data - All Services | Successfully connected. | 2022-12-24 09:10:50.276 SC Data - All Services | Trading is not supported. | 2022-12-24 09:10:50.276 SC Data - All Services | Restarting real-time data updates for symbol: F.US.HSIF23 -> HSF23 | 2022-12-24 09:10:50.276 Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-12-24 09:10:50.557 SC Data - All Services | Received security definition for symbol F.US.HSIF23 | 2022-12-24 09:10:50.557 HD Request # 1 | Downloading Intraday chart data for F.US.HSIF23 to the file F.US.HSIF23.scid. Service: HongKongFutures.Exchange | 2022-12-24 09:10:51.124 HD Request # 1 | Download start date-time: 2022-12-24 02:59:52.000000. File last date-time: 2022-12-24 02:59:52.529000 | 2022-12-24 09:10:51.125 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2022-12-24 09:10:51.125 Socket (4) | Creating socket. | 2022-12-24 09:10:51.126 Socket (4) | New receive buffer size: 5242880 | 2022-12-24 09:10:51.126 Socket (4) | Connecting to IP: 8.18.161.135. | 2022-12-24 09:10:51.126 HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-12-24 09:10:51.528 HD Request # 1 | Sending historical data logon request message. | 2022-12-24 09:10:51.528 HD Request # 1 | Requesting Intraday data. Start date-time: 2022-12-24 02:59:52. Record interval: 0. Symbol: HSF23 | 2022-12-24 09:10:52.176 HD Request # 1 | Decompressing data. | 2022-12-24 09:10:52.376 HD Request # 1 | Receiving Intraday data for F.US.HSIF23 starting at 2022-12-24 02:59:52.529000 | 2022-12-24 09:10:52.376 Socket (4) | CloseSocket call. | 2022-12-24 09:10:52.376 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-12-24 09:10:52.377 Historical data download thread signaled to stop. | 2022-12-24 09:10:52.377 HD Request # 1 | Received 1 Intraday data record from 2022-12-24 02:59:52.529000 to 2022-12-24 02:59:52.529000 (0.0 seconds) and wrote 0 records for F.US.HSIF23 | 2022-12-24 09:10:52.377 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-12-23 18:59:52.529000 | 2022-12-24 09:10:52.378 HD Request # 1 | Completion time: 1s. | 2022-12-24 09:10:52.379 HD Request # 1 | Intraday data download complete for F.US.HSIF23. Unique request ID: 1 | 2022-12-24 09:10:52.379 Removing historical data download ID 1. | 2022-12-24 09:10:52.379 Real-time Intraday chart data file updates started for F.US.HSIF23 | 2022-12-24 09:10:52.379 Intraday chart data file opened for F.US.HSIF23 | 2022-12-24 09:10:52.379 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-12-24 09:10:52.379 Triggering next historical data download in queue. | 2022-12-24 09:10:52.379 Priron |
| [2022-12-27 12:36:21] |
| Sierra_Chart Engineering - Posts: 17267 |
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Are you still having this problem? We reactivated the Hong Kong futures exchange on the Sierra Chart Exchange Data Feed, for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-28 00:48:51] |
| User994888 - Posts: 14 |
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Thanks. I see there is no more "Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized". It looks the problem fixed. I will see the coming market opening whether the real time date can be updated in the chart
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| [2022-12-28 01:18:34] |
| User994888 - Posts: 14 |
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thanks I see the real time data can update the chart. The fix is ok thanks
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| [2022-12-28 02:46:41] |
| Sierra_Chart Engineering - Posts: 17267 |
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This is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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