Support Board
Date/Time: Sat, 30 Nov 2024 02:29:42 +0000
ETHUSDT_PERP_BINANCE no real time data
View Count: 387
| [2022-12-23 09:12:19] |
| Trade Dojo - Posts: 45 |
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Hi, I use Denali feed and successfully loaded ETHUSDT_PERP_BINANCE. However, it has static data up to date, and then no real time data after that. If I select the menu Delete and Download Data, it does has new data come in, but still, no real time update. I switched to BNBUSDT_PERP_BINANCE. It has real time data. So the question is how can I "reset" ETHUSDT_PERP_BINANCE to have real time data? |
| [2022-12-23 15:47:35] |
| John - SC Support - Posts: 36350 |
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We are not seeing an issue with this particular symbol at the moment. If there was an issue, it appears to have been resolved. Let us know if you are still having an issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-23 16:04:32] |
| Sierra_Chart Engineering - Posts: 17267 |
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Yes we are getting data for that symbol currently. Let us know if you are still seeing an issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-24 02:26:08] |
| Trade Dojo - Posts: 45 |
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Hi, thanks for very quick response. That's very impressive. From the time I posted the question, ETH has been acted up on me. I have it stuck with a freezing chart book whenever I open that file. I opened a new blank chart book and ETH works just fine. I wonder what could be the cause of the freezing from the other chart book. What I have in the other chart book is - 3 weeks of weekly TPO chart - 10 day of daily TPO chart - Footprint chart with imbalance + delta - 5 minute candle chart This setup works fine for BNBUSDT_PERP_BINANCE and ES. Tick and price increase for ETH is set to 0.1 and 0.1 Date Time Of Last Edit: 2022-12-24 03:02:31
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| [2022-12-24 02:34:26] |
| Trade Dojo - Posts: 45 |
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This freezing behavior still happens even when I the application is in Disconnected mode. I'm fine with sending you guys the .CHT file if needed.
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| [2022-12-24 03:01:27] |
| Trade Dojo - Posts: 45 |
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This is how the TPO looks like after a while - still frozen app.
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 TPO-ETH.PNG / V - Attached On 2022-12-24 03:00:53 UTC - Size: 34.52 KB - 83 views Attachment Deleted. |
| [2022-12-24 03:50:39] |
| Trade Dojo - Posts: 45 |
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I got this sorted out by copying from a back up chart book and worked all the way up for ETH
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| [2022-12-24 03:51:33] |
| Sierra_Chart Engineering - Posts: 17267 |
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If you are running into a program freezing problem with a crypto currency symbol, then refer to: Cryptocurrency / Bitcoin Data and Trading Services: Important: Volume at Price Studies with Cryptocurrency Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-24 03:51:57
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