Support Board
Date/Time: Sat, 30 Nov 2024 02:41:51 +0000
Quote Board Shows No Symbols
View Count: 723
| [2022-12-21 04:19:58] |
| User240597 - Posts: 4 |
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Can someone please help me understand how to get the quote board to populate symbols. No data is coming through to my charts and I'm told it is because the symbols do not show in the quote board. I have attached a screen shot of what I'm seeing
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 Sierra No Symbols.PNG / V - Attached On 2022-12-21 04:16:00 UTC - Size: 25.91 KB - 122 views |
| [2022-12-21 19:32:05] |
| John - SC Support - Posts: 36350 |
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It's hard for us to say what is occurring since we do not know the setup of that that chartbook. But the first thing to do is to open the Chartbook and select Edit >> Translate Symbols to Current Service. This will update the symbols in the chart to make sure they are set for the particular service you are set to. From there, if you need to enter information in the Quote Board, then refer to the following: Getting Quotes: Setting Symbols For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-21 19:52:15] |
| User240597 - Posts: 4 |
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Thank You so much for getting back to me. I apologize if I wasn't very clear in my original message this is the first time I've used Sierra Chart. I'm on a free trial account and for some reason I can't get any data to come through for me. The Example Chart Book that the platform provides shows no information. I'm not able to load any symbols or open any charts. I've attempted to disconnect and reconnect the data and nothing changes. I've attempted to translate the symbols to current services and no change. It seems like I can't get date to come though at all
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| [2022-12-21 20:10:18] |
| User240597 - Posts: 4 |
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For instance I'm currently using the example chart book I go to find symbol and from there choose the symbol I need to open. When I do that none of the symbols I choose come up when I choose to open the intraday chart, historical chart, or the open trading DOM. None of these options open for me
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| [2022-12-21 20:36:54] |
| John - SC Support - Posts: 36350 |
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Start by following the instructions at the following link to open a chart: Getting Started, Opening Charts and Basic Trading: Open A Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-27 06:13:51] |
| Sierra_Chart Engineering - Posts: 17267 |
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Your trial account was not activated and therefore you were restricted on the symbols that could be used. We have now activated it. Refer to: Sierra Chart Trial Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-27 06:14:08
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