Support Board
Date/Time: Sat, 30 Nov 2024 02:31:18 +0000
Using Sierra Chart for charting only?
View Count: 481
| [2022-12-19 00:06:07] |
| User371315 - Posts: 10 |
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If I purchase service package 12, do I still need to login to my live trading account? I would like to use Sierra chart for charting only, I'm trading on Tradovate but I would need to pay more for Sierra chart to connect to it. Do I need tradovate to activate CQG account for Sierra Chart or is service package 12 enough for charting only? |
| [2022-12-19 14:58:37] |
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You say you purchased Service Package 12 but your Sierra Chart account is expired and we do not see any Services Balance credit on it. Do you have more than one Sierra Chart account? Yes: Do I need tradovate to activate CQG account for Sierra Chart
More information: Using Sierra Chart with Ninja Trader Brokerage We temporarily activated your Sierra Chart account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-19 14:59:26
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| [2022-12-19 18:07:27] |
| SC Support - Posts: 1896 |
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Hi Huy, I missed you with my call just now, please let me know if you want to talk this Data topic through? Thank you
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| [2022-12-19 21:02:43] |
| User371315 - Posts: 10 |
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Thank you for the answers and sorry I missed your call! I'm waiting on Tradovate to enable CGQ account for sierrachart and once that is done I will enable the service package 12. Thank you!
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| [2022-12-19 21:21:13] |
| SC Support - Posts: 1896 |
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Thank you User371315 for your time on the phone, please let us know any follow-up questions that you have?
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| [2022-12-20 14:22:41] |
| User371315 - Posts: 10 |
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Thank you for your time! I received a response from Tradovate and you guys are right, they no longer support Sierra Chart, so I opened an Edge Clear account last night and funded it. Waiting for that to complete and get approved! I plan to use the Teton routing service with edge clear, thank you!
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| [2022-12-20 14:53:24] |
| SC Support - Posts: 1896 |
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Thank you User371315, glad to hear that EdgeClear is putting you on the Teton Order Routing Service, they can do that without Sierra Chart's intervention; when EdgeClear has added you to the Teton Order Routing Service, your set-up instructions begin with step #5 here: Sierra Chart Teton Futures Order Routing: Setup Instructions Please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File) |
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