Support Board
Date/Time: Sat, 30 Nov 2024 04:36:38 +0000
Data keeps on disconnecting (CTS data and older vs 2361)
View Count: 362
| [2022-12-15 15:14:08] |
| User469312 - Posts: 97 |
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This is the first time ever that I have been continually disconnected from my Sierra platform. I am wondering is it because of my use of CTS data (I am using package 11) Any help or insight would be of great help. I have not heard from CTS if its an issue with them. |
| [2022-12-15 15:30:05] |
| Sierra_Chart Engineering - Posts: 17267 |
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This is going to be a CTS server issue or an Internet connectivity issue. We do not provide support for CTS any longer . We advise moving to Teton order routing. Are you trading the CME Group of markets? Who is your broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-15 15:31:11
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| [2022-12-15 15:35:37] |
| User469312 - Posts: 97 |
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Thank you for the response - I trade CME markets and Eurex markets - Dorman & AMP our my brokers (been for decades now)
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| [2022-12-15 20:11:59] |
| Sierra_Chart Engineering - Posts: 17267 |
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What we recommend you do is have Dorman set you up on Teton order routing for CME Group: Sierra Chart Teton Futures Order Routing And CQG for EUREX.: CQG Trading Platform Service So you will have one installation of Sierra Chart using Teton order routing for CME Group. And another installation using CQG for EUREX. Instructions for this: Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-15 20:12:20
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