Support Board
Date/Time: Sat, 30 Nov 2024 04:39:26 +0000
I face blank screen on sierra chart
View Count: 889
| [2022-12-15 07:02:20] |
| User414932 - Posts: 9 |
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Hi can anyone help me to fix my sierra chart blank screen issue please i am not able to get any data on my chart even DOM stil not show any Bit or ask price . |
Attachment Deleted. Private File |
| [2022-12-15 15:11:57] |
| ForgivingComputers.com - Posts: 960 |
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This is often caused by a change in Data feeds from when the chartbook was saved. Try this: Edit>>Translate Symbols to Current Service |
| [2022-12-15 15:52:32] |
| User414932 - Posts: 9 |
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Its stil black screen sir stil not fix anything .
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| [2022-12-15 15:56:41] |
| User414932 - Posts: 9 |
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there is only EURUSD chart is working and DOM also doesnt work and but other currencies pairs non of them work.
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su.PNG| [2022-12-15 15:58:17] |
| Sierra_Chart Engineering - Posts: 17267 |
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Go to the chart you have an issue with. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-16 05:53:23] |
| User414932 - Posts: 9 |
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Software version: 2458 64-bit | 2022-12-16 05:46:33.366 Primary Thread ID: 1280692 | 2022-12-16 05:46:33.366 Usage end date: 2022-12-29 | 2022-12-16 05:46:33.366 Enabled for: Advanced Features 2. | 2022-12-16 05:46:33.366 Enabled for: Sierra Chart Historical Data Service. | 2022-12-16 05:46:33.366 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-16 05:46:33.366 Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-16 05:46:33.366 Enabled for exchange2: fairx_exchange.data | 2022-12-16 05:46:33.366 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-16 05:46:33.366 Current selected Data/Trading service: Trading Evaluator - Delayed | 2022-12-16 05:46:33.366 Custom symbol settings values: enabled | 2022-12-16 05:46:33.366 Chart Update Interval: 500 | 2022-12-16 05:46:33.366 Intraday Data Storage Time Unit: 1 | 2022-12-16 05:46:33.366 Time Zone: +00:00:00 (UTC+00) | 2022-12-16 05:46:33.366 2022-12-16 05:46:33 Local computer time in UTC | 2022-12-16 05:46:33.366 2022-12-16 05:46:33 Local computer time in SC Time Zone | 2022-12-16 05:46:33.366 2022-12-16 05:44:42 Server time in UTC | 2022-12-16 05:46:33.366 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-12-16 05:46:33.366 Program path: C:\SierraChart\ | 2022-12-16 05:46:33.366 Data Files path: C:\SierraChart\Data\ | 2022-12-16 05:46:33.366 OS Version Number: 10.0 | 2022-12-16 05:46:33.366 Locale Setting: C | 2022-12-16 05:46:33.366 DLLs: UserContributedStudies_64.dll | 2022-12-16 05:46:33.366 Allowed protected custom studies: | 2022-12-16 05:46:33.366 Crash reporter started: true | 2022-12-16 05:46:33.366 |
| [2022-12-16 07:03:15] |
| User414932 - Posts: 9 |
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My black screen problem stil did not solve
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| [2022-12-16 10:32:07] |
| User414932 - Posts: 9 |
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there is no any messages about downloading data, etc when i press open currencies pair chart normally it should show message about downloading chart data 1%-100% but on siearra chart it doesnt show anything at all.
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| [2022-12-16 16:28:46] |
| John - SC Support - Posts: 36350 |
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You are on a limited trial. Refer to the information here: Sierra Chart Trial Account For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-17 04:36:40] |
| User414932 - Posts: 9 |
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OK my XAUUSD chart is working but DOM Depth of Market doesnt work Does free trials version limits feature to not using DOM or depth of market too or not? |
| [2022-12-19 15:16:37] |
| John - SC Support - Posts: 36350 |
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We do not have any Market Depth data for the FOREX and CFD data. For Market Depth use one of the CME Group symbols (YM or MES). Also, you can activate your trial using SMS and get full access to the system capabilities. Follow the instructions here: Sierra Chart Trial Account: Details For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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