Support Board
Date/Time: Sat, 30 Nov 2024 04:47:49 +0000
problems downloading options intraday data from denali
View Count: 334
| [2022-12-13 22:27:22] |
| User753428 - Posts: 163 |
|
This has been going on for a few months now but I put off posting about it on the support board because there was a workaround but it's getting really annoying at this point. More often than not, when I type in a new options symbol that I've never loaded before (for example, "E2BZ22 C4100.FUT_OPT.CME") in the chart window, it won't successfully download the intraday data and load the chart. It will display the red "Historical data file not available for symbol" message. Now for the past few months, I've clicked on "Delete all data and download" and it successfully downloads and load the data. But having to do this almost every single time I'm trying to load a chart for a new options symbol is getting really annoying. I just tried it on a symbol just now and the same thing happened; I have pasted the relevant message log below: Enabling compression for file: C:\SierraChart_Charting\Data\E2BZ22 C4100.FUT_OPT.CME.scid. This may take a while. | 2022-12-13 17:16:26.265 File compression enabled. C:\SierraChart_Charting\Data\E2BZ22 C4100.FUT_OPT.CME.scid. CompressionState=2 | 2022-12-13 17:16:26.265 E2BZ22 C4100.FUT_OPT.CME[M] 10 Min #1 | Reloading chart. | 2022-12-13 17:16:26.266 E2BZ22 C4100.FUT_OPT.CME[M] 10 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_Charting\Data\E2BZ22 C4100.FUT_OPT.CME.scid | 2022-12-13 17:16:26.291 Using -BID_ASK_TRADE_SYNC recording mode for E2BZ22 C4100.FUT_OPT.CME | 2022-12-13 17:16:27.260 Mapping E2BZ22 C4100.FUT_OPT.CME to E2BZ22 C4100.FUT_OPT.CME. Service code: cme | 2022-12-13 17:16:27.260 SC Data - All Services | Starting real-time market data updates for: E2BZ22 C4100.FUT_OPT.CME (E2BZ22 C4100.FUT_OPT.CME). ID: 35 Service code: cme | 2022-12-13 17:16:27.260 SC Data - All Services | Requesting security definition data for: E2BZ22 C4100.FUT_OPT.CME (E2BZ22 C4100.FUT_OPT.CME). ID: 35 | 2022-12-13 17:16:27.260 Added historical Intraday data request for E2BZ22 C4100.FUT_OPT.CME to the queue. | 2022-12-13 17:16:27.260 Intraday data recording state for symbol E2BZ22 C4100.FUT_OPT.CME is set to download 'Pending'. | 2022-12-13 17:16:27.260 Triggering next historical data download in queue. | 2022-12-13 17:16:27.260 Delaying start of download for E2BZ22 C4100.FUT_OPT.CME. | 2022-12-13 17:16:27.260 SC DTC Delayed Exchange Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=1000, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-2.4 seconds, DataCompRatio=1.39, UncompressedBytes=848, CompressionTime=0.000034(secs), NumCompressions=5, Source=10.4.49.101 | 2022-12-13 17:16:27.951 SC Data - All Services | Received security definition for symbol E2BZ22 C4100.FUT_OPT.CME | 2022-12-13 17:16:28.327 SC DTC Delayed Exchange Data | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=1000, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-2.3 seconds, DataCompRatio=1.53, UncompressedBytes=1237, CompressionTime=0.000044(secs), NumCompressions=6, Source=176.9.9.252 | 2022-12-13 17:16:30.441 HD Request # 76 | Downloading Intraday chart data for E2BZ22 C4100.FUT_OPT.CME to the file E2BZ22 C4100.FUT_OPT.CME.scid. Service: cme | 2022-12-13 17:16:33.808 HD Request # 76 | Download start date-time: 2012-12-15 17:16:33.000000. File last date-time: 00:00:00.000000 | 2022-12-13 17:16:33.809 HD Request # 76 | Using server: ds26.sierracharts.com port 10150 | 2022-12-13 17:16:33.809 Socket (6) | Creating socket. | 2022-12-13 17:16:33.809 Socket (6) | New receive buffer size: 5242880 | 2022-12-13 17:16:33.809 Socket (6) | Connecting to IP: 142.215.17.188. | 2022-12-13 17:16:33.809 HD Request # 76 | Setting DTC encoding to Binary VLS | 2022-12-13 17:16:33.945 HD Request # 76 | Sending historical data logon request message. | 2022-12-13 17:16:33.945 HD Request # 76 | Requesting Intraday data. Start date-time: 2012-12-15 17:16:33. Record interval: 60. Symbol: E2BZ22 C4100.FUT_OPT.CME | 2022-12-13 17:16:34.537 Socket (6) | CloseSocket call. | 2022-12-13 17:16:34.602 HD Request # 76 | Error downloading historical Intraday data for E2BZ22 C4100.FUT_OPT.CME. Historical data file not available for symbol. | 2022-12-13 17:16:34.602 Historical data download thread signaled to stop. | 2022-12-13 17:16:34.602 HD Request # 76 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for E2BZ22 C4100.FUT_OPT.CME | 2022-12-13 17:16:34.602 Socket (6) | Shutdown started. Waiting for graceful close. | 2022-12-13 17:16:34.602 HD Request # 76 | Completion time: 1s. | 2022-12-13 17:16:34.602 HD Request # 76 | Intraday data download complete for E2BZ22 C4100.FUT_OPT.CME. Unique request ID: 76 | 2022-12-13 17:16:34.602 Removing historical data download ID 76. | 2022-12-13 17:16:34.602 Real-time Intraday chart data file updates started for E2BZ22 C4100.FUT_OPT.CME | 2022-12-13 17:16:34.602 Opened cached Intraday file: C:\SierraChart_Charting\Data\E2BZ22 C4100.FUT_OPT.CME.scid. Thread ID: 20436 | 2022-12-13 17:16:34.603 Intraday chart data file opened for E2BZ22 C4100.FUT_OPT.CME | 2022-12-13 17:16:34.603 HD Request # 76 | Enabling Intraday chart updating for symbol. | 2022-12-13 17:16:34.603 |
| [2022-12-14 05:00:18] |
| Sierra_Chart Engineering - Posts: 17268 |
|
This is corrected now. This affected CME options. This led us to what is the problem: HD Request # 76 | Error downloading historical Intraday data for E2BZ22 C4100.FUT_OPT.CME. Historical data file not available for symbol. | 2022-12-13 17:16:34.602 Historical data download thread signaled to stop. | 2022-12-13 17:16:34.602 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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