Support Board
Date/Time: Sat, 30 Nov 2024 05:48:26 +0000
my stop loss and stop limit doesnt work at times on my live account
View Count: 382
| [2022-12-12 16:07:47] |
| User250353 - Posts: 16 |
|
Hi my stop loss and profit take limit dont work at times on my live account and it been quite glitchy. my internet is absolutely fine and the configuration have been saved as well on live account but sometimes just dont work. where as it always on sim mode. can you please look in to urgently as it just cost me a trade today. Thanks kind regards rohit bhan |
| [2022-12-12 18:31:34] |
| John - SC Support - Posts: 36350 |
|
First, check your Trade >> Trade Service Log to see if there are any messages regarding why your Target and Stop did not go to the exchange (look for rejection messages). You can post your log here for us to look at if you like. Second, check your Trade Activity Log to see what is stated with regards to your Target and Stop and see if there is information in there on what may have occurred. Third, check with your broker to see if the Target and Stop got transferred to the exchange properly (assuming these were standard Target and Stop and not specifically Client-Side options). See if they have any information on why they may not have been transferred. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-12 19:41:14] |
| User250353 - Posts: 16 |
|
Hi john i have pasted trade service log below, if you can point the issue please. Thanks TradeActivity files query time: 0.109750 seconds. Entries: 0. Current queries: 2 | 2022-12-12 08:56:48.245 TradeActivity files query time: 0.005662 seconds. Entries: 147. Current queries: 1 | 2022-12-12 08:56:48.251 TradeActivity files query time: 0.001035 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:56:53.423 TradeActivity files query time: 0.000815 seconds. Entries: 0. Current queries: 2 | 2022-12-12 08:56:53.437 TradeActivity files query time: 0.000627 seconds. Entries: 0. Current queries: 3 | 2022-12-12 08:56:53.439 TradeActivity files query time: 0.000614 seconds. Entries: 0. Current queries: 4 | 2022-12-12 08:56:53.442 TradeActivity files query time: 0.004370 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:56:53.493 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 08:56:57.294 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 08:56:57.294 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 08:56:57.636 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 08:56:57.636 TradeActivity files query time: 0.009197 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:57:04.922 TradeActivity files query time: 0.003296 seconds. Entries: 36. Current queries: 1 | 2022-12-12 08:57:11.084 TradeActivity files query time: 0.002762 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:57:11.274 TradeActivity files query time: 0.099612 seconds. Entries: 64. Current queries: 1 | 2022-12-12 08:57:11.840 TradeActivity files query time: 0.060611 seconds. Entries: 188. Current queries: 1 | 2022-12-12 08:57:14.195 TradeActivity files query time: 0.045171 seconds. Entries: 188. Current queries: 1 | 2022-12-12 08:57:16.448 TradeActivity files query time: 0.000409 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:58:21.237 TradeActivity files query time: 0.000269 seconds. Entries: 0. Current queries: 2 | 2022-12-12 08:58:21.245 TradeActivity files query time: 0.002319 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:58:21.360 TradeActivity files query time: 0.002479 seconds. Entries: 36. Current queries: 1 | 2022-12-12 08:58:23.848 TradeActivity files query time: 0.002223 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:58:25.141 TradeActivity files query time: 0.067744 seconds. Entries: 64. Current queries: 1 | 2022-12-12 08:58:25.280 TradeActivity files query time: 0.047623 seconds. Entries: 188. Current queries: 1 | 2022-12-12 08:58:27.559 TradeActivity files query time: 0.041628 seconds. Entries: 188. Current queries: 1 | 2022-12-12 08:58:29.801 TradeActivity files query time: 0.059620 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:24.980 TradeActivity files query time: 0.001539 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:35.935 TradeActivity files query time: 0.001202 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:36.219 TradeActivity files query time: 0.001141 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:36.231 TradeActivity files query time: 0.002426 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:49.639 TradeActivity files query time: 0.002246 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:51.128 TradeActivity files query time: 0.068597 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:52.077 TradeActivity files query time: 0.064679 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:54.491 TradeActivity files query time: 0.042145 seconds. Entries: 0. Current queries: 1 | 2022-12-12 08:59:56.707 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:07:06.845 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:07:06.845 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:07:06.957 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:07:06.957 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:10:15.934 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:10:15.934 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:10:20.998 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:10:20.998 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:10:46.698 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:10:46.698 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:10:46.921 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:10:46.921 TradeActivity files query time: 0.860604 seconds. Entries: 0. Current queries: 3 | 2022-12-12 09:11:14.065 TradeActivity files query time: 0.000230 seconds. Entries: 0. Current queries: 3 | 2022-12-12 09:11:14.065 TradeActivity files query time: 0.002067 seconds. Entries: 0. Current queries: 3 | 2022-12-12 09:11:14.067 TradeActivity files query time: 0.002440 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:11:14.772 TradeActivity files query time: 0.003367 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:11:15.761 TradeActivity files query time: 0.067674 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:11:17.179 TradeActivity files query time: 0.048768 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:11:19.088 TradeActivity files query time: 0.041422 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:11:21.513 TradeActivity files query time: 0.000428 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:11:28.430 TradeActivity files query time: 0.000262 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:11:28.443 TradeActivity files query time: 0.002474 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:11:28.537 TradeActivity files query time: 0.002589 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:11:30.267 TradeActivity files query time: 0.002371 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:11:31.040 TradeActivity files query time: 0.068647 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:11:32.563 TradeActivity files query time: 0.058821 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:11:34.095 TradeActivity files query time: 0.047963 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:11:36.316 TradeActivity files query time: 0.000428 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:12.897 TradeActivity files query time: 0.000278 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:12:12.904 TradeActivity files query time: 0.002313 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:13.025 TradeActivity files query time: 0.002648 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:12:14.565 TradeActivity files query time: 0.002531 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:15.591 TradeActivity files query time: 0.069146 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:12:17.096 TradeActivity files query time: 0.063013 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:18.690 TradeActivity files query time: 0.041700 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:20.848 TradeActivity files query time: 0.000716 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:27.543 TradeActivity files query time: 0.000309 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:12:27.640 TradeActivity files query time: 0.002338 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:27.647 TradeActivity files query time: 0.002249 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:12:29.037 TradeActivity files query time: 0.002437 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:29.965 TradeActivity files query time: 0.068435 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:12:31.813 TradeActivity files query time: 0.060107 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:33.345 TradeActivity files query time: 0.041976 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:35.688 TradeActivity files query time: 0.000489 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:38.230 TradeActivity files query time: 0.000259 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:12:38.239 TradeActivity files query time: 0.002352 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:38.248 TradeActivity files query time: 0.002538 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:12:39.942 TradeActivity files query time: 0.002246 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:12:41.555 TradeActivity files query time: 0.068784 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:12:42.296 TradeActivity files query time: 0.055207 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:43.795 TradeActivity files query time: 0.054457 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:12:46.051 TradeActivity files query time: 0.000598 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:02.703 TradeActivity files query time: 0.000432 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:14:02.709 TradeActivity files query time: 0.002289 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:14:02.716 TradeActivity files query time: 0.002274 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:03.536 TradeActivity files query time: 0.002198 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:04.420 TradeActivity files query time: 0.070843 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:06.491 TradeActivity files query time: 0.068095 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:08.052 TradeActivity files query time: 0.054562 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:14:10.287 TradeActivity files query time: 0.000434 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:15:39.425 TradeActivity files query time: 0.000298 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:15:39.584 TradeActivity files query time: 0.002347 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:15:39.592 TradeActivity files query time: 0.002295 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:15:40.991 TradeActivity files query time: 0.002441 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:15:41.993 TradeActivity files query time: 0.068081 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:15:43.675 TradeActivity files query time: 0.060071 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:15:45.296 TradeActivity files query time: 0.042098 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:15:47.574 TradeActivity files query time: 0.006681 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:16:34.245 TradeActivity files query time: 0.000314 seconds. Entries: 0. Current queries: 2 | 2022-12-12 09:16:34.331 TradeActivity files query time: 0.002217 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:16:34.337 TradeActivity files query time: 0.002349 seconds. Entries: 36. Current queries: 1 | 2022-12-12 09:16:35.685 TradeActivity files query time: 0.002389 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:16:36.499 TradeActivity files query time: 0.067760 seconds. Entries: 64. Current queries: 1 | 2022-12-12 09:16:38.372 TradeActivity files query time: 0.062172 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:16:40.060 TradeActivity files query time: 0.059579 seconds. Entries: 188. Current queries: 1 | 2022-12-12 09:16:42.321 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:17:15.103 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:17:15.103 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:17:15.240 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:17:15.240 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:29:14.675 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:29:14.675 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:29:14.688 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:29:14.688 TradeActivity files query time: 1.947437 seconds. Entries: 0. Current queries: 5 | 2022-12-12 09:29:58.637 TradeActivity files query time: 0.000269 seconds. Entries: 0. Current queries: 5 | 2022-12-12 09:29:58.638 TradeActivity files query time: 0.004309 seconds. Entries: 0. Current queries: 5 | 2022-12-12 09:29:58.642 TradeActivity files query time: 0.005310 seconds. Entries: 0. Current queries: 5 | 2022-12-12 09:29:58.647 TradeActivity files query time: 0.005207 seconds. Entries: 0. Current queries: 5 | 2022-12-12 09:29:58.653 TradeActivity files query time: 0.070108 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:30:00.870 TradeActivity files query time: 0.047191 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:30:03.289 TradeActivity files query time: 0.049112 seconds. Entries: 0. Current queries: 1 | 2022-12-12 09:30:06.630 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:54:47.015 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:54:47.015 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 09:54:52.130 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 09:54:52.130 Trade Order Error - CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Internal Order ID: 21348. Service Order ID: 240638841. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 10:01:21.161 * Trade Order Error - CQG order update. Status: REJECTED. Text: This order was rejected with other order in compound order. Internal Order ID: 21349. Service Order ID: 240638842. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 10:01:21.161 * Trade Order Error - CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Internal Order ID: 21352. Service Order ID: 240669334. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 10:14:14.148 * Trade Order Error - CQG order update. Status: REJECTED. Text: This order was rejected with other order in compound order. Internal Order ID: 21353. Service Order ID: 240669335. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 10:14:14.149 * SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 10:39:50.986 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 10:39:50.986 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 10:39:51.053 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 10:39:51.053 RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2022-12-12, . MostRecentFileNameSearched: TradeActivityLog_2022-12-12_UTC.153102.data. DuplicateRecordsRemovedCount: 8. OriginalRecordsToInsertCount: 8. RecordsToInsertCount: 0 | 2022-12-12 10:39:55.174 TradeActivity files query time: 0.010584 seconds. Entries: 0. Current queries: 1 | 2022-12-12 10:39:55.174 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 11:57:04.950 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 11:57:04.950 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 11:57:05.070 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 11:57:05.070 RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2022-12-12, . MostRecentFileNameSearched: TradeActivityLog_2022-12-12_UTC.153102.data. DuplicateRecordsRemovedCount: 10. OriginalRecordsToInsertCount: 10. RecordsToInsertCount: 0 | 2022-12-12 11:57:09.391 TradeActivity files query time: 0.010319 seconds. Entries: 0. Current queries: 1 | 2022-12-12 11:57:09.391 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 12:58:25.649 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 12:58:25.649 SC DTC Delayed Exchange Data | MaxConnectionsDifferentDevices = 4, NumCurrentConnectionsDifferentDevices = 1 | 2022-12-12 12:58:25.707 SC DTC Delayed Exchange Data | MaxConnectionsForSameDevice = 4, NumCurrentConnectionsForSameDevice = 1 | 2022-12-12 12:58:25.707 RemoveDuplicateFillActivity | TradeAccount: . DatesOfRecordsToInsert: 2022-12-12, . MostRecentFileNameSearched: TradeActivityLog_2022-12-12_UTC.153102.data. DuplicateRecordsRemovedCount: 10. OriginalRecordsToInsertCount: 10. RecordsToInsertCount: 0 | 2022-12-12 12:58:29.718 TradeActivity files query time: 0.011554 seconds. Entries: 0. Current queries: 1 | 2022-12-12 12:58:29.718 Order modification failed (InternalOrderID) | Unable to modify order because it is no longer working. Internal Order ID: 21376. Service Order ID: 241074494. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 13:30:20.424 * TradeActivity files query time: 0.024875 seconds. Entries: 0. Current queries: 5 | 2022-12-12 13:51:54.600 TradeActivity files query time: 0.006266 seconds. Entries: 0. Current queries: 4 | 2022-12-12 13:51:54.606 TradeActivity files query time: 0.006192 seconds. Entries: 0. Current queries: 3 | 2022-12-12 13:51:54.612 TradeActivity files query time: 0.006345 seconds. Entries: 0. Current queries: 2 | 2022-12-12 13:51:54.618 TradeActivity files query time: 0.005524 seconds. Entries: 0. Current queries: 1 | 2022-12-12 13:51:54.624 TradeActivity files query time: 0.192176 seconds. Entries: 0. Current queries: 5 | 2022-12-12 13:51:54.857 TradeActivity files query time: 0.043240 seconds. Entries: 0. Current queries: 4 | 2022-12-12 13:51:54.900 TradeActivity files query time: 0.044905 seconds. Entries: 0. Current queries: 3 | 2022-12-12 13:51:54.945 TradeActivity files query time: 0.044749 seconds. Entries: 0. Current queries: 2 | 2022-12-12 13:51:54.990 TradeActivity files query time: 0.040812 seconds. Entries: 0. Current queries: 1 | 2022-12-12 13:51:55.031 TradeActivity files query time: 0.055112 seconds. Entries: 0. Current queries: 1 | 2022-12-12 13:53:05.969 TradeActivity files query time: 0.045403 seconds. Entries: 0. Current queries: 1 | 2022-12-12 13:53:31.658 |
| [2022-12-12 21:08:17] |
| John - SC Support - Posts: 36350 |
|
The following is the error: Trade Order Error - CQG order update. Status: REJECTED. Text: Cannot route the order at this time. Internal Order ID: 21348. Service Order ID: 240638841. Symbol: F.US.MESH23. Account: 153102 | 2022-12-12 10:01:21.161 *
We do not know why you would have gotten this rejection, as we assume the market was open at the time you put this order in. You would have to ask your broker about why you received this rejection. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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