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Date/Time: Sat, 30 Nov 2024 06:28:01 +0000



Service Connection Error

View Count: 369

[2022-12-10 19:42:05]
Martinyan333 - Posts: 27
"Connection error message from service: Rithmic Direct - DTC Logon error received from server: permission denied"

Why am I getting this error?
[2022-12-12 01:36:09]
Martinyan333 - Posts: 27
This is the error message I'm getting

Thanks in advance
imageRithic Service Issue.PNG / V - Attached On 2022-12-12 01:35:38 UTC - Size: 8.74 KB - 77 views
Attachment Deleted.
[2022-12-12 02:08:54]
Martinyan333 - Posts: 27
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2022-12-11 20:59:06.718
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2022-12-11 20:59:06.718
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2022-12-11 20:59:06.718
Created the DTC Protocol server. | 2022-12-11 20:59:06.801
DTC Protocol Server listening on port 11099. | 2022-12-11 20:59:06.803
Reading Internal Order ID file. | 2022-12-11 20:59:06.803
Reading Trade Orders file. | 2022-12-11 20:59:06.862
Reading Trade Positions file. | 2022-12-11 20:59:06.863
Reading Trade Account Data files. | 2022-12-11 20:59:06.863
UDPListener (1588). Port 22904 | Listening on UDP port 22904. | 2022-12-11 20:59:06.885
Software version: 2458 64-bit | 2022-12-11 20:59:06.885
Primary Thread ID: 12608 | 2022-12-11 20:59:06.885
Usage end date: 2022-12-21 | 2022-12-11 20:59:06.885
Enabled for: Advanced Features 2. | 2022-12-11 20:59:06.885
Enabled for: Sierra Chart Historical Data Service. | 2022-12-11 20:59:06.885
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-12-11 20:59:06.885
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-11 20:59:06.885
Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-11 20:59:06.885
Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2022-12-11 20:59:06.885
Enabled for exchange: Euronext Equities Delayed | 2022-12-11 20:59:06.885
Enabled for exchange2: CME (Trading Account Required) | 2022-12-11 20:59:06.885
Enabled for exchange2: CBOT | 2022-12-11 20:59:06.885
Enabled for exchange2: COMEX (Trading Account Required) | 2022-12-11 20:59:06.885
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-12-11 20:59:06.885
Enabled for exchange2: fairx_exchange.data | 2022-12-11 20:59:06.885
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-11 20:59:06.885
Current selected Data/Trading service: Rithmic Direct - DTC | 2022-12-11 20:59:06.885
Custom symbol settings values: enabled | 2022-12-11 20:59:06.885
Chart Update Interval: 100 | 2022-12-11 20:59:06.885
Intraday Data Storage Time Unit: 0 | 2022-12-11 20:59:06.885
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-12-11 20:59:06.885
2022-12-12 01:59:06 Local computer time in UTC | 2022-12-11 20:59:06.885
2022-12-11 20:59:06 Local computer time in SC Time Zone | 2022-12-11 20:59:06.885
2022-12-12 01:59:04 Server time in UTC | 2022-12-11 20:59:06.885
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-12-11 20:59:06.885
Program path: C:\Users\matth\Desktop\SierraChart\ | 2022-12-11 20:59:06.885
Data Files path: C:\Users\matth\Desktop\SierraChart\Data\ | 2022-12-11 20:59:06.885
OS Version Number: 10.0 | 2022-12-11 20:59:06.885
Locale Setting: C | 2022-12-11 20:59:06.885
DLLs: 1OF_Delta_64.dll, delta_64.dll, delta_64_vert_margin.dll, OF_Delta_64.dll, TicinoMathV3.0.dll, TicinoMathV3.0_2151.dll, TicinoMathV3.0_2151_64.dll, TicinoMathV3.0_64.dll, TicinoSuite_64.dll, UserContributedStudies_64.dll, VolMultButtons.dll, VolMultiplier_64_1.dll | 2022-12-11 20:59:06.886
Allowed protected custom studies: TicinoSuite | 2022-12-11 20:59:06.886
Crash reporter started: true | 2022-12-11 20:59:06.886

Created the DTC Protocol historical data server. | 2022-12-11 20:59:06.904
HD Server Manager | Listening on port 11098. | 2022-12-11 20:59:06.905
Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2022-12-11 20:59:06.906
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-12-11 20:59:06.960
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-12-11 20:59:07.214
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-12-11 20:59:07.214
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2022-12-11 20:59:07.518
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2022-12-11 20:59:07.518
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-11 20:59:07.519
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2022-12-11 20:59:07.519
Received 5 login tokens. | 2022-12-11 20:59:07.630
Symbol settings MD5 received. Request ID: 1. | 2022-12-11 20:59:09.460
Requested symbol settings for service code rithmic_v2.trading. Request ID: 2. | 2022-12-11 20:59:09.460
Files to Open on Startup | Opening file: daily weekly quad.Cht | 2022-12-11 20:59:11.887
Loading DLL: C:\Users\matth\Desktop\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffbd5e60000 | 2022-12-11 20:59:11.923
Loading DLL: C:\Users\matth\Desktop\SierraChart\Data\TicinoSuite.dll (TicinoSuite_64.dll). Handle: 7ffc15cb0000 | 2022-12-11 20:59:11.930
ESZ2.CME Daily #2 | Reloading chart. | 2022-12-11 20:59:11.954
ESZ2.CME Daily #3 | Reloading chart. | 2022-12-11 20:59:11.983
ESZ2.CME Daily #4 | Reloading chart. | 2022-12-11 20:59:12.008
ESZ2.CME Daily #8 | Reloading chart. | 2022-12-11 20:59:12.036
Loading DLL: C:\Users\matth\Desktop\SierraChart\Data\VolMultButtons.dll (VolMultButtons.dll). Handle: 7ffc1b470000 | 2022-12-11 20:59:12.059
ESZ2.CME 7 Day #9 | Reloading chart. | 2022-12-11 20:59:12.072
ESZ2.CME 1 Day #10 | Reloading chart. | 2022-12-11 20:59:12.165
ESZ2.CME Monthly #14 | Reloading chart. | 2022-12-11 20:59:12.176
$INX 7 Day #11 | Reloading chart. | 2022-12-11 20:59:12.185
ESZ2.CME 7 Day #7 | Reloading chart. | 2022-12-11 20:59:12.227
ESZ2.CME 7 Day #1 | Reloading chart. | 2022-12-11 20:59:12.236
ESZ2.CME 7 Day #5 | Reloading chart. | 2022-12-11 20:59:12.269
ESZ2.CME 7 Day #6 | Reloading chart. | 2022-12-11 20:59:12.281
Files to Open on Startup | Opening file: Stonkystonk1234.Cht | 2022-12-11 20:59:12.290
ESZ2.CME 30 Min #9 | Reloading chart. | 2022-12-11 20:59:12.331
ESZ2.CME 1 Day #12 | Reloading chart. | 2022-12-11 20:59:12.340
Loading DLL: C:\Users\matth\Desktop\SierraChart\Data\OF_Delta.dll (OF_Delta_64.dll). Handle: 7ffc15810000 | 2022-12-11 20:59:12.349
ESZ2.CME 30 Min #8 | Reloading chart. | 2022-12-11 20:59:12.632
ESZ2.CME 1 Day #18 | Reloading chart. | 2022-12-11 20:59:12.738
ESZ2.CME 10 Min #1 | Reloading chart. | 2022-12-11 20:59:12.774
ESZ2.CME 10 Min #2 | Reloading chart. | 2022-12-11 20:59:12.912
ESZ2.CME 5 Min #3 | Reloading chart. | 2022-12-11 20:59:12.940
ESZ2.CME 240 Min #4 | Reloading chart. | 2022-12-11 20:59:12.950
Mapping MESZ2.CME to MESZ22. Service code: cme | 2022-12-11 20:59:14.093
Using symbol data fast lookup vector | 2022-12-11 20:59:14.093
Mapping ESZ2.CME to ESZ22. Service code: cme | 2022-12-11 20:59:14.093
Symbol settings received. Request ID: 2. | 2022-12-11 20:59:18.212
Starting DelayedDownloadMonitoringTimer | 2022-12-11 20:59:19.399
Starting HDTimeoutTimer | 2022-12-11 20:59:19.402
Added historical Daily data request for ESZ2.CME to the queue. | 2022-12-11 20:59:19.428
Triggering next historical data download in queue. | 2022-12-11 20:59:19.428
HD Request # 1 | Downloading Historical Daily chart data for ESZ2.CME. Starting date: 2022-12-07. Service: rithmic.trading | 2022-12-11 20:59:19.589
Starting DelayedDownloadMonitoringTimer | 2022-12-11 20:59:19.601
Starting HDTimeoutTimer | 2022-12-11 20:59:19.601
Added historical Intraday data request for ESZ2.CME to the queue. | 2022-12-11 20:59:19.601
Intraday data recording state for symbol ESZ2.CME is set to download 'Pending'. | 2022-12-11 20:59:19.601
Triggering next historical data download in queue. | 2022-12-11 20:59:19.604
HD Request # 2 | Downloading Intraday chart data for ESZ2.CME to the file ESZ2.CME.scid. Service: cme | 2022-12-11 20:59:19.604
HD Request # 2 | Download start date-time: 2022-12-11 20:53:47.000000. File last date-time: 2022-12-11 20:53:47.798000 | 2022-12-11 20:59:19.604
HD Request # 2 | Using server: ds23.sierracharts.com port 10149 | 2022-12-11 20:59:19.606
Socket (2) | Creating socket. | 2022-12-11 20:59:19.607
Socket (2) | New receive buffer size: 5242880 | 2022-12-11 20:59:19.607
Socket (2) | Connecting to IP: 142.215.17.188. | 2022-12-11 20:59:19.607
Added historical Intraday data request for $INX to the queue. | 2022-12-11 20:59:19.732
Intraday data recording state for symbol $INX is set to download 'Pending'. | 2022-12-11 20:59:19.732
Triggering next historical data download in queue. | 2022-12-11 20:59:19.732
HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-12-11 20:59:20.316
HD Request # 2 | Sending historical data logon request message. | 2022-12-11 20:59:20.316
HD Request # 2 | Requesting Intraday data. Start date-time: 2022-12-11 20:53:47. Record interval: 0. Symbol: ESZ22 | 2022-12-11 20:59:21.445
HD Request # 2 | Decompressing data. | 2022-12-11 20:59:21.661
HD Request # 1 | Requesting historical Daily data for ESZ22 starting at 2022-12-06. SC External HD service. | 2022-12-11 20:59:22.047
HD Request # 1 | Receiving historical Daily data for ESZ2.CME starting at 2022-12-07. | 2022-12-11 20:59:23.685
HD Request # 1 | Writing historical Daily data to the file ESZ2.CME.dly. | 2022-12-11 20:59:23.685
HD Request # 1 | Bytes received: 242 | 2022-12-11 20:59:23.698
HD Request # 1 | Received 4 Daily data records from 2022-12-07 00:00:00 to 2022-12-09 00:00:00 (3.0 days) and wrote 3 records for ESZ2.CME | 2022-12-11 20:59:23.698
HD Request # 1 | Completion time: 4s. | 2022-12-11 20:59:23.698
HD Request # 1 | Daily data download complete for ESZ2.CME. Unique request ID: 1 | 2022-12-11 20:59:23.698
Removing historical data download ID 1. | 2022-12-11 20:59:23.698

Triggering next historical data download in queue. | 2022-12-11 20:59:23.699
No download requests in the queue to start downloads for. | 2022-12-11 20:59:23.699

Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-11 20:59:25.360
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-11 20:59:25.363
DTC Client socket (4) | Creating socket. Using TLS 1.2. | 2022-12-11 20:59:25.369
DTC Client socket (4) | New receive buffer size: 5242880 | 2022-12-11 20:59:25.369
DTC Client socket (4) | Connecting to IP: 216.57.156.163. | 2022-12-11 20:59:25.369
ESZ2.CME[M] Daily #2 | Reloading chart. | 2022-12-11 20:59:25.774
ESZ2.CME[M] Daily #3 | Reloading chart. | 2022-12-11 20:59:25.779
ESZ2.CME[M] Daily #4 | Reloading chart. | 2022-12-11 20:59:25.785
ESZ2.CME[M] Daily #8 | Reloading chart. | 2022-12-11 20:59:25.789
ESZ2.CME[M] Monthly #14 | Reloading chart. | 2022-12-11 20:59:25.795
HD Request # 2 | Receiving Intraday data for ESZ2.CME starting at 2022-12-11 20:53:47.798000 | 2022-12-11 20:59:26.034
Socket (2) | CloseSocket call. | 2022-12-11 20:59:26.035
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-11 20:59:26.035
Socket (2) | Socket gracefully closed by remote side. | 2022-12-11 20:59:26.244
Socket (2) | Closed. | 2022-12-11 20:59:26.244
Historical data download thread signaled to stop. | 2022-12-11 20:59:27.623
HD Request # 2 | Timestamp of first Intraday data file record written: 2022-12-11 20:53:59.989000. | 2022-12-11 20:59:27.624
HD Request # 2 | Received 332 Intraday data records from 2022-12-11 20:53:47.798000 to 2022-12-11 20:59:14.808000 (5.5 minutes) and wrote 331 records for ESZ2.CME | 2022-12-11 20:59:27.625
HD Request # 2 | Completion time: 8s. | 2022-12-11 20:59:27.625
HD Request # 2 | Intraday data download complete for ESZ2.CME. Unique request ID: 2 | 2022-12-11 20:59:27.625
Removing historical data download ID 2. | 2022-12-11 20:59:27.625
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-12-11 20:59:27.625

Triggering next historical data download in queue. | 2022-12-11 20:59:27.625
Historical data for ESZ2.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-12-11 20:59:27.625
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-11 20:59:27.625
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-11 20:59:27.625
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-11 20:59:27.625
Rithmic Direct - DTC | Sending logon request message. | 2022-12-11 20:59:27.625
HD Request # 3 | Downloading Intraday chart data for $INX to the file $INX.scid. Service: sp.index | 2022-12-11 20:59:27.977
HD Request # 3 | Download start date-time: 2022-12-09 17:18:53.000000. File last date-time: 2022-12-09 17:18:53.667000 | 2022-12-11 20:59:27.978
HD Request # 3 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2022-12-11 20:59:27.978
Socket (1) | Creating socket. | 2022-12-11 20:59:27.980
Socket (1) | New receive buffer size: 5242880 | 2022-12-11 20:59:27.980
Socket (1) | Connecting to IP: 8.18.161.135. | 2022-12-11 20:59:27.980
HD Request # 3 | Setting DTC encoding to Binary VLS | 2022-12-11 20:59:28.387
HD Request # 3 | Sending historical data logon request message. | 2022-12-11 20:59:28.387
HD Request # 3 | Requesting Intraday data. Start date-time: 2022-12-09 17:18:53. Record interval: 0. Symbol: $INX | 2022-12-11 20:59:28.973
HD Request # 3 | Decompressing data. | 2022-12-11 20:59:29.252
HD Request # 3 | Receiving Intraday data for $INX starting at 2022-12-09 17:18:53.667000 | 2022-12-11 20:59:29.252
Socket (1) | CloseSocket call. | 2022-12-11 20:59:29.252
Historical data download thread signaled to stop. | 2022-12-11 20:59:29.252
HD Request # 3 | Received 1 Intraday data record from 2022-12-09 17:18:53.667000 to 2022-12-09 17:18:53.667000 (0.0 seconds) and wrote 0 records for $INX | 2022-12-11 20:59:29.252
HD Request # 3 | Completion time: 2s. | 2022-12-11 20:59:29.252
HD Request # 3 | Intraday data download complete for $INX. Unique request ID: 3 | 2022-12-11 20:59:29.252
Removing historical data download ID 3. | 2022-12-11 20:59:29.252
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-12-11 20:59:29.252

Triggering next historical data download in queue. | 2022-12-11 20:59:29.252
Historical data for $INX is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-12-11 20:59:29.252
No download requests in the queue to start downloads for. | 2022-12-11 20:59:29.252
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-11 20:59:29.252
Socket (1) | Socket gracefully closed by remote side. | 2022-12-11 20:59:29.437
Socket (1) | Closed. | 2022-12-11 20:59:29.437
DTC Client socket (4) | Socket gracefully closed by remote side. | 2022-12-11 20:59:30.581
DTC Client socket (4) | CloseSocket call. | 2022-12-11 20:59:30.581
DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-11 20:59:30.581
DTC Client socket (4) | Closed. | 2022-12-11 20:59:30.581
Rithmic Direct - DTC | Unexpected condition: Socket not connected in c_DTCServiceClient::OnBufferedSocketReceivedData | 2022-12-11 20:59:30.582
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-11 20:59:30.582
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 20:59:30.582
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-11 20:59:30.599
DTC Client socket (0) | CloseSocket call. | 2022-12-11 20:59:30.628
Rithmic Direct - DTC | Disconnected. | 2022-12-11 20:59:30.671
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 20:59:30.672

Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-11 20:59:34.663
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-11 20:59:34.664
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-11 20:59:34.665
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-11 20:59:34.665
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-11 20:59:34.665
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-11 20:59:34.798
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-11 20:59:34.798
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-11 20:59:34.798
Rithmic Direct - DTC | Sending logon request message. | 2022-12-11 20:59:34.798
Rithmic Direct - DTC | Received logon response. | 2022-12-11 20:59:41.294
Rithmic Direct - DTC | Server Name: . | 2022-12-11 20:59:41.294
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-11 20:59:41.294
Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-11 20:59:41.294
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-11 20:59:41.294
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 20:59:41.294
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-11 20:59:42.053
DTC Client socket (1) | CloseSocket call. | 2022-12-11 20:59:42.053
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-11 20:59:42.053
Rithmic Direct - DTC | Disconnected. | 2022-12-11 20:59:42.053
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 20:59:42.053
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-11 20:59:42.322
DTC Client socket (1) | Closed. | 2022-12-11 20:59:42.322

Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-11 20:59:46.048
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-11 20:59:46.050
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-11 20:59:46.050
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-11 20:59:46.050
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-11 20:59:46.050
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-11 20:59:46.556
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-11 20:59:46.556
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-11 20:59:46.556
Rithmic Direct - DTC | Sending logon request message. | 2022-12-11 20:59:46.556
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-11 20:59:52.247
DTC Client socket (1) | CloseSocket call. | 2022-12-11 20:59:52.499
DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-11 20:59:52.499
DTC Client socket (1) | Closed. | 2022-12-11 20:59:52.499
Rithmic Direct - DTC | Received logon response. | 2022-12-11 20:59:52.499
Rithmic Direct - DTC | Server Name: . | 2022-12-11 20:59:52.499
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-11 20:59:52.499
Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-11 20:59:52.499
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-11 20:59:52.499
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 20:59:52.499
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-11 20:59:54.042
DTC Client socket (0) | CloseSocket call. | 2022-12-11 20:59:54.042
Rithmic Direct - DTC | Disconnected. | 2022-12-11 20:59:54.042
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 20:59:54.042
ESZ2.CME 30 Min #9 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:55.193
ESZ2.CME 1 Day #12 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:55.198
ESZ2.CME 30 Min #8 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:55.317
ESZ2.CME 1 Day #18 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:55.336
ESZ2.CME 10 Min #1 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:55.356
ESZ2.CME 10 Min #2 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:55.374
ESZ2.CME 5 Min #3 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:55.400
ESZ2.CME 240 Min #4 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:55.413
ESZ2.CME 7 Day #9 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:57.504
ESZ2.CME 1 Day #10 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:57.508
ESZ2.CME 7 Day #7 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:57.525
ESZ2.CME 7 Day #1 | Chart Data Loading Thread: Load canceled. | 2022-12-11 20:59:57.539

Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-11 20:59:58.043
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-11 20:59:58.054
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-11 20:59:58.055
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-11 20:59:58.055
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-11 20:59:58.055
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-11 20:59:58.208
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-11 20:59:58.208
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-11 20:59:58.208
Rithmic Direct - DTC | Sending logon request message. | 2022-12-11 20:59:58.208
Rithmic Direct - DTC | Received logon response. | 2022-12-11 20:59:58.513
Rithmic Direct - DTC | Server Name: . | 2022-12-11 20:59:58.513
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-11 20:59:58.513
Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-11 20:59:58.513
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-11 20:59:58.513
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 20:59:58.513
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-11 20:59:58.533
DTC Client socket (1) | CloseSocket call. | 2022-12-11 20:59:58.534
Rithmic Direct - DTC | Disconnected. | 2022-12-11 20:59:58.534
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 20:59:58.534
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-11 20:59:58.534
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-11 20:59:58.717
DTC Client socket (1) | Closed. | 2022-12-11 20:59:58.717

Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-11 21:00:02.537
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-11 21:00:02.550
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-11 21:00:02.551
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-11 21:00:02.551
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-11 21:00:02.551
Service is currently connecting. | 2022-12-11 21:00:02.603 *
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-11 21:00:02.724
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-11 21:00:02.724
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-11 21:00:02.725
Rithmic Direct - DTC | Sending logon request message. | 2022-12-11 21:00:02.725
Rithmic Direct - DTC | Received logon response. | 2022-12-11 21:00:03.121
Rithmic Direct - DTC | Server Name: . | 2022-12-11 21:00:03.121
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-11 21:00:03.121
Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-11 21:00:03.121
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-11 21:00:03.121
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:00:03.121
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-11 21:00:03.144
DTC Client socket (1) | CloseSocket call. | 2022-12-11 21:00:03.145
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-11 21:00:03.145
Rithmic Direct - DTC | Disconnected. | 2022-12-11 21:00:03.145
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:00:03.145
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-11 21:00:03.325
DTC Client socket (1) | Closed. | 2022-12-11 21:00:03.325

Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-11 21:00:07.155
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-11 21:00:07.161
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-11 21:00:07.161
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-11 21:00:07.162
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-11 21:00:07.162
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-11 21:00:07.321
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-11 21:00:07.321
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-11 21:00:07.321
Rithmic Direct - DTC | Sending logon request message. | 2022-12-11 21:00:07.321
File >> Disconnect selected. | 2022-12-11 21:00:07.470
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-11 21:00:07.472
DTC Client socket (1) | CloseSocket call. | 2022-12-11 21:00:07.473
DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-12-11 21:00:07.473
Rithmic Direct - DTC | Disconnected. | 2022-12-11 21:00:07.473
DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-12-11 21:00:07.523
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-11 21:00:07.523
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. | 2022-12-11 21:00:27.172
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 32768 | 2022-12-11 21:00:27.172
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 38.79.0.89. | 2022-12-11 21:00:27.172
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 65536 | 2022-12-11 21:00:27.801
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2022-12-11 21:00:27.904
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | CloseSocket call. | 2022-12-11 21:00:27.907
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-11 21:00:27.907
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | Closed. | 2022-12-11 21:00:27.907
DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-11 21:02:32.235
DTC Client socket (1) | Closed. | 2022-12-11 21:02:32.235
DTC Client socket (1) | Deleting network socket now after delay. | 2022-12-11 21:03:02.243
Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 3. | 2022-12-11 21:03:57.372
Current selected Data/Trading service: SC Data - All Services | 2022-12-11 21:03:57.372
Symbol settings MD5 received. Request ID: 3. | 2022-12-11 21:03:59.781
Requested symbol settings for service code scdataallservices. Request ID: 4. | 2022-12-11 21:03:59.781

SC Data - All Services | Connected to server complete. | 2022-12-11 21:04:02.072
Triggering next historical data download in queue. | 2022-12-11 21:04:02.073
Triggering next historical data download in queue. | 2022-12-11 21:04:02.073
Triggering next historical data download in queue. | 2022-12-11 21:04:02.073
Triggering next historical data download in queue. | 2022-12-11 21:04:02.073
Subscribing to symbol for symbol alert. ESU2.CME | 2022-12-11 21:04:02.073
Using symbol data fast lookup vector | 2022-12-11 21:04:02.074
SC Data - All Services | Starting real-time market data updates for: ESU2.CME. ID: 1 | 2022-12-11 21:04:02.074
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESU2.CME | 2022-12-11 21:04:02.074
SC Data - All Services | Requesting security definition data for: ESU2.CME. ID: 1 | 2022-12-11 21:04:02.074
Subscribing to symbol for symbol alert. ESU2.CME | 2022-12-11 21:04:02.074
Subscribing to symbol for symbol alert. ESU2.CME | 2022-12-11 21:04:02.074
Subscribing to symbol for symbol alert. ESU2.CME | 2022-12-11 21:04:02.074
Subscribing to symbol for symbol alert. ESU2.CME | 2022-12-11 21:04:02.074
Subscribing to symbol for symbol alert. ESU2.CME | 2022-12-11 21:04:02.074
Subscribing to symbol for symbol alert. ESU2.CME | 2022-12-11 21:04:02.074
Subscribing to symbol for symbol alert. ESZ2.CME | 2022-12-11 21:04:02.074
SC Data - All Services | Starting real-time market data updates for: ESZ2.CME. ID: 2 | 2022-12-11 21:04:02.075
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ2.CME | 2022-12-11 21:04:02.075
SC Data - All Services | Requesting security definition data for: ESZ2.CME. ID: 2 | 2022-12-11 21:04:02.075
Subscribing to symbol for symbol alert. ESZ2.CME | 2022-12-11 21:04:02.075
Subscribing to symbol for symbol alert. ESZ2.CME | 2022-12-11 21:04:02.075
Subscribing to symbol for symbol alert. ESZ2.CME | 2022-12-11 21:04:02.075
Subscribing to symbol for symbol alert. ESZ2.CME | 2022-12-11 21:04:02.075
Subscribing to symbol for symbol alert. ESZ2.CME | 2022-12-11 21:04:02.075
Subscribing to symbol for symbol alert. ESZ2.CME | 2022-12-11 21:04:02.075
Subscribing to symbol for symbol alert. ESZ2.CME | 2022-12-11 21:04:02.075
Subscribing to symbol for symbol alert. ESZ2.CME | 2022-12-11 21:04:02.075
Subscribing to symbol for symbol alert. ESZ2.CME | 2022-12-11 21:04:02.075
No download requests in the queue to start downloads for. | 2022-12-11 21:04:02.078
No download requests in the queue to start downloads for. | 2022-12-11 21:04:02.078
No download requests in the queue to start downloads for. | 2022-12-11 21:04:02.079
No download requests in the queue to start downloads for. | 2022-12-11 21:04:02.080
Symbol settings received. Request ID: 4. | 2022-12-11 21:04:04.009
SC Data - All Services | Disconnected. | 2022-12-11 21:07:33.250
SC Data - All Services | Disconnected. | 2022-12-11 21:07:33.365
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2022-12-11 21:07:33.372
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2022-12-11 21:07:33.372
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (1) | Connecting to IP: 38.79.0.89. | 2022-12-11 21:07:33.372
Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 5. | 2022-12-11 21:07:33.372
Current selected Data/Trading service: Rithmic Direct - DTC | 2022-12-11 21:07:33.372
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:07:33.420
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-12-11 21:07:34.082
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (1) | CloseSocket call. | 2022-12-11 21:07:34.085
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-11 21:07:34.085
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (1) | Closed. | 2022-12-11 21:07:34.085
Symbol settings MD5 received. Request ID: 5. | 2022-12-11 21:07:35.541
Requested symbol settings for service code rithmic_v2.trading. Request ID: 6. | 2022-12-11 21:07:35.541

Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-11 21:07:37.415
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-11 21:07:37.425
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2022-12-11 21:07:37.426
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-11 21:07:37.427
DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2022-12-11 21:07:37.427
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-11 21:07:37.581
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-11 21:07:37.581
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-11 21:07:37.581
Rithmic Direct - DTC | Sending logon request message. | 2022-12-11 21:07:37.581
Rithmic Direct - DTC | Received logon response. | 2022-12-11 21:07:37.887
Rithmic Direct - DTC | Server Name: . | 2022-12-11 21:07:37.887
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-11 21:07:37.887
Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-11 21:07:37.888
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-11 21:07:37.888
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:07:37.888
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-11 21:07:37.969
DTC Client socket (2) | CloseSocket call. | 2022-12-11 21:07:37.969
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-11 21:07:37.969
Rithmic Direct - DTC | Disconnected. | 2022-12-11 21:07:37.969
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:07:37.969
DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-11 21:07:38.090
DTC Client socket (2) | Closed. | 2022-12-11 21:07:38.090
Symbol settings received. Request ID: 6. | 2022-12-11 21:07:39.450

Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-11 21:07:41.976
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-11 21:07:41.980
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-11 21:07:41.981
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-11 21:07:41.981
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-11 21:07:41.981
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-11 21:07:42.096
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-11 21:07:42.096
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-11 21:07:42.097
Rithmic Direct - DTC | Sending logon request message. | 2022-12-11 21:07:42.097
Rithmic Direct - DTC | Received logon response. | 2022-12-11 21:07:42.391
Rithmic Direct - DTC | Server Name: . | 2022-12-11 21:07:42.391
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-11 21:07:42.391
Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-11 21:07:42.392
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-11 21:07:42.392
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:07:42.392
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-11 21:07:42.411
DTC Client socket (1) | CloseSocket call. | 2022-12-11 21:07:42.412
Rithmic Direct - DTC | Disconnected. | 2022-12-11 21:07:42.412
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:07:42.412
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-11 21:07:42.412
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-11 21:07:42.595
DTC Client socket (1) | Closed. | 2022-12-11 21:07:42.595

Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-11 21:07:46.452
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-11 21:07:46.455
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-11 21:07:46.455
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-11 21:07:46.456
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-11 21:07:46.456
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-11 21:07:46.604
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-11 21:07:46.604
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-11 21:07:46.605
Rithmic Direct - DTC | Sending logon request message. | 2022-12-11 21:07:46.605
Rithmic Direct - DTC | Received logon response. | 2022-12-11 21:07:47.002
Rithmic Direct - DTC | Server Name: . | 2022-12-11 21:07:47.002
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-11 21:07:47.002
Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-11 21:07:47.002
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-11 21:07:47.002
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:07:47.002
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-11 21:07:47.033
DTC Client socket (1) | CloseSocket call. | 2022-12-11 21:07:47.034
Rithmic Direct - DTC | Disconnected. | 2022-12-11 21:07:47.034
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:07:47.034
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-11 21:07:47.034
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-11 21:07:47.204
DTC Client socket (1) | Closed. | 2022-12-11 21:07:47.204

Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated | 2022-12-11 21:07:51.040
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 | 2022-12-11 21:07:51.049
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-11 21:07:51.050
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-11 21:07:51.050
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-11 21:07:51.050
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-11 21:07:51.212
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-11 21:07:51.212
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-11 21:07:51.212
Rithmic Direct - DTC | Sending logon request message. | 2022-12-11 21:07:51.212
Rithmic Direct - DTC | Received logon response. | 2022-12-11 21:07:51.610
Rithmic Direct - DTC | Server Name: . | 2022-12-11 21:07:51.610
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-11 21:07:51.610
Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-11 21:07:51.610
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-12-11 21:07:51.610
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:07:51.610
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-11 21:07:51.647
DTC Client socket (1) | CloseSocket call. | 2022-12-11 21:07:51.648
Rithmic Direct - DTC | Disconnected. | 2022-12-11 21:07:51.648
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-11 21:07:51.648
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-11 21:07:51.648
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-11 21:07:51.813
DTC Client socket (1) | Closed. | 2022-12-11 21:07:51.813


Here is my Message log
Date Time Of Last Edit: 2022-12-12 02:09:26
[2022-12-12 04:51:58]
Sierra_Chart Engineering - Posts: 17269
That error message comes from Rithmic:

Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-11 21:07:51.610
Rithmic Direct - DTC | Logon error received from server: permission denied | 2022-12-11 21:07:51.610

Here is more information about this:
Rithmic Trading Platform Service: Permission Denied Resolution Procedure
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-12 06:07:19]
Martinyan333 - Posts: 27
I have an account with Ironbeam, which allows me to authorize the CME group market data. I've been using Rithmic the same way for several months and this is the first this has come up.

Any ideas as to why this is happening? I've checked my account via Ritmic and everything is fine.

I log into the data services via Teton CME Order Routing once a month to qualify for it. I can't remember if I did this month, could this be happening because of that?
[2022-12-12 13:02:12]
Sierra_Chart Engineering - Posts: 17269
You need to ask your broker for help with the permission denied error. We do not have any more information about this.

No it is completely unrelated:

could this be happening because of that?

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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