Support Board
Date/Time: Sat, 30 Nov 2024 06:44:10 +0000
Connection Error: Trading Evaluator - Delayed
View Count: 373
| [2022-12-10 18:43:16] |
| User238799 - Posts: 15 |
|
Hello I am using the 'Denali' Datafeed for livetrading. For Backtesting and Analysing, I am using the 'Trading Evaluator - Delayed'. That worked very well. But since yesterday, Friday evening (I am Using Sierrachart also on my Laptop PC), I tried to connect from an other location and since then, I can not connect anymore. I then moved back home, but also from my homeplace, I still can not connect to the Trading Evaluator. When i Try to connect, the Status bar stays yellow and on the screen the following popup message appears: Connection error message from service: Trading Evaluator - Delayed. Logon error received from server: Secondary instance is not allowing connections to this server. Date-Time: 2022-12-10 19:36:56 Thanks very much ! |
| [2022-12-11 00:53:34] |
| Sierra_Chart Engineering - Posts: 17271 |
|
Try now. It is resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-11 23:51:28] |
| User238799 - Posts: 15 |
|
Perfect, Thanks! If it was caused because I made a mistake on my side, then please let me to know so that i can avoid to make it again. |
| [2022-12-12 04:50:29] |
| Sierra_Chart Engineering - Posts: 17271 |
|
This is nothing you did wrong. We were doing some updates to our networking and that was the cause of the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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