Support Board
Date/Time: Sat, 30 Nov 2024 06:39:14 +0000
Problem on data CME
View Count: 353
| [2022-12-09 10:01:00] |
| User908246 - Posts: 1 |
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Hello, can you help me? I have a problem. The data for the F.US.ENQM22 period is OK. Data F.US.ENZ22 does not work for me. I have 6 months pause and now I can traiding. Can you send me instructions or what can I do? This is what the program says to me -- Notice: The Denali Exchange Data Feed is set to renew at 2022-12-29 UTC. - Your evaluation period of package 12 will end in 29 day(s). - 2022-05-16: Support for market data direct from CQG for CME Group and EUREX data is not supported in versions 2394 or higher. For details, refer to: Version 2394. This does not affect Trading. For market data for these exchanges, the Denali Exchange Data Feed is required. Thank you |
| [2022-12-09 16:27:55] |
| John - SC Support - Posts: 36350 |
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The issue is that you are using CQG for your order routing, but you have not setup the Denali Exchange Data Feed for your real-time data. We do not support CQG data for the CME Group and EUREX. Therefore, you must use the Denali Exchange Data Feed in this case. To setup the Denali Exchange Data Feed for the CME Group data, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-09 16:40:26] |
| Sierra_Chart Engineering - Posts: 17270 |
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The symbol: F.US.ENZ22 is: RBOB Blendstock - ICE You need to contact your broker and have them activate ICE for your CQG account. The Denali Data Feed does not provide that data. However, for this symbol you do need to activate the CME exchange with the Denali Data Feed: F.US.ENQM22 And be sure to re-download the data after: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-09 16:41:38
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