Support Board
Date/Time: Tue, 26 Nov 2024 16:26:25 +0000
Data
View Count: 1293
| [2014-05-28 18:31:32] |
| organon1973 - Posts: 4 |
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I have paid for the Historical/Realtime, and I think I am using Barchart, but the security data does not come up: I get the following. Barchart: Verifying status of username. | 2014-05-28 14:00:56 Barchart: Requesting user settings from http://www.ddfplus.com for organon1973@yahoo.com | 2014-05-28 14:00:56 HTTP request #15 returned the following error: Windows error code 12007: The server name or address could not be resolved | 2014-05-28 14:00:56 Barchart: Verification of username status failed. | 2014-05-28 14:00:56 organon1973@yahoo.com is indeed my Barchart username. Help would be appreciated. |
| [2014-05-28 21:23:38] |
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Your account has the Sierra Chart Real-time and Historical Exchange Data Feed activated. It also includes the US equities exchange. Go to this page and click on the link that says "Agreement needs to be signed": https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Complete the exchange agreements. Update Sierra Chart with Help >> Download Prerelease for support for US equities. In Sierra Chart , set Global Settings >> Data/Trade Service Settings >> Service to "SC Exchange Data". You will now be able to open US equities symbols. And get real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-28 22:21:43] |
| organon1973 - Posts: 4 |
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New error messages: Using username 0 | 2014-05-28 18:18:31 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-05-28 18:18:31 Socket error on address resolution: Windows error code 11001: No such host is known. | 2014-05-28 18:18:31 SC Exchange Data: Disconnected from the server. | 2014-05-28 18:18:31 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-28 18:18:31 Thank you for your help. |
| [2014-05-28 22:45:35] |
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Restart your computer.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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