Support Board
Date/Time: Sat, 30 Nov 2024 06:34:04 +0000
Day 2 prices not updating
View Count: 295
| [2022-12-07 15:10:52] |
| Mattc55 - Posts: 97 |
|
ES prices stopped updating at 930am EST this morning and 1030am EST yesterday. is this something on your side or mine? |
| [2022-12-07 17:45:42] |
| John - SC Support - Posts: 36350 |
|
You may have seen a short stoppage this morning at 09:30 EST. This is related to the ongoing work that we are doing and should be resolved this week. If you are still not getting data, then we would need to see your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-08 14:38:20] |
| Mattc55 - Posts: 97 |
|
It happened again this morning, i will wait until next week to see if the work you all are doing to address this has corrected the issue.
|
| [2022-12-08 14:42:05] |
| John - SC Support - Posts: 36350 |
|
There was a quick outage just before the open this morning for some people, as we needed to rebalance the load. There is more work occurring today.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: