Support Board
Date/Time: Sat, 30 Nov 2024 06:42:48 +0000
My is Chartbook Frozen - Paid for Data and Connected to funded brokerage account
View Count: 292
| [2022-12-06 22:42:10] |
| Howard Commander - Posts: 1 |
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My chartbook is frozen. I had just made a new account with sierra charts. (I have had another sierra charts account for many years) I can see all past data on my charts but current data is not coming in. I have downloaded the current version through "help >> Download Current Version" and still no change. I am desperate for help at this point.
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| [2022-12-06 23:23:39] |
| John - SC Support - Posts: 36350 |
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The account you posted from is not setup properly. In order to get the real-time data and to connect to your trading service, you need to be on one of the Integrated Packages (packages 10, 11 and 12). In order to change your package, follow these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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