Support Board
Date/Time: Sat, 30 Nov 2024 06:30:37 +0000
My position gets flattened
View Count: 560
| [2022-12-06 16:49:01] |
| oerten25 - Posts: 6 |
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Hello, I get automatically flattened randomly. This is happening for about 7th time now in the last 1-2 months and it's been very annoying and i couldn't understand why. I'm attaching my trade activity log before being flat. The last market order which is highlighted is executed automatically. I'm also attaching my trade service log. The interesting thing here is; when i get flattened on MNQZ22_FUT_CME, at the same exact time i get the message "MESZ22_FUT_CME[M] 7 Day #1 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: MESZ22_FUT_CME | TradeAccount: ********* | 2022-12-06 11:10:00.527 *" even though i have no position in MESZ22_FUT_CME. When this happened today, i was even AFK. I'm using Stage 5 Ironbeam. I'm not close to my daily loss limit. Any ideas what can cause this? |
 trade_log.PNG / V - Attached On 2022-12-06 16:37:39 UTC - Size: 30.22 KB - 93 views trade_activity.PNG / V - Attached On 2022-12-06 16:47:36 UTC - Size: 31.94 KB - 92 views |
| [2022-12-06 19:24:43] |
| John - SC Support - Posts: 36350 |
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There are two items to check: 1) Trade >> Global Profit/Loss Management: Make sure you do not have this setup, or if you do that it is set the way you want. Refer to the following: Global Profit/Loss Management 2) Trade Window >> A (tab) >> Flatten & Cancel at Set Time: Make sure this is Disabled, or if set that it is set the way you want. Note that this option is per chart, so you will have to check each chart, but this is the most likely item due to the MESZ22_FUT_CME showing a flatten request. Refer to the following: Basic Trading and the Trade Window: A >> Flatten And Cancel at Set Time 3) Time in Force: Make sure your orders have a Time in Force set the way you want. Refer to the following: Basic Trading and the Trade Window: Main >> TimeInForce (Time in Force): 4) If none of the above apply, then check with your broker to see if they are closing the positions, such as due to not allowing overnight positions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-06 19:59:11] |
| Sierra_Chart Engineering - Posts: 17269 |
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Check the origin of the order that closed/flattened the position: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-06 20:55:39] |
| oerten25 - Posts: 6 |
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I checked the origin of the order per your instruction. It seeems that i have 1 of my charts has "Flatten and cancel at set time" set. I disabled it now. Thank you for your help.
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