Support Board
Date/Time: Sat, 30 Nov 2024 06:25:02 +0000
Lagging data
View Count: 463
| [2022-12-06 16:08:50] |
| Ed Levy - Posts: 17 |
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In General Settings, I've made adjustments to Update Intervals with parameters that optimize performance (see below). I have an AMD Ryzen 7 6800H with eight cores, and when I look at CPU utilization it never goes above 12%, peaking at 8% every once in a while. My internet hovers around a gig and there's been no interruptions today. However, I've been experiencing lags this morning, specifically around 9:35 am CST, as well as a few times yesterday morning. Have there been any issues with lagging data over the past two days? Chart Update Interval in Milliseconds: 100 Quote Board Update Interval in MS: 800 Periodically Set System Date Time From Server: No Quote Board High/Low Timeout Time in Seconds: 30 |
 Screenshot 2022-12-06 090357.png / V - Attached On 2022-12-06 16:04:12 UTC - Size: 41.45 KB - 87 views |
| [2022-12-06 17:48:08] |
| Sierra_Chart Engineering - Posts: 17269 |
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At 9:37 a.m. central time that may have been our issue. We have provided more information here: Important Notice: Denali Data Feed Infrastructure Updates Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-07 14:34:10] |
| Ed Levy - Posts: 17 |
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Have there been any issues with data slowing down at 8:30 am CST? My charts locked up right at that time and my charts are very laggy after unlocking.
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| [2022-12-07 17:29:09] |
| John - SC Support - Posts: 36350 |
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Yes, there was an issue that could have effected some users. We apologize, but this is all still part of the same issue that has been discussed. We are getting this resolved this week.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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