Support Board
Date/Time: Sat, 30 Nov 2024 06:25:36 +0000
Daily/Weekly Historical chart | Mini Hang Seng Futures (DEC) (MHIZ22-HKFE) not updating
View Count: 492
| [2022-12-06 01:32:04] |
| Aussie Mike - Posts: 6 |
|
Since I updated to the December contract (MHIZ22-HKFE) my daily & weekly charts have not updated. The M5 & H1 intraday have no issues. At this moment I am waiting for my broker to finalize setup & get access to my CQG feed but in the meantime, I have been building out my Sierra interface. Part of that is the Daily & Weekly chart. I've gone through this link and tried everything: No Historical Chart or Blank Chart | Historical Chart Not Updating | Missing Historical Chart Data The thing I am noticing which I can not edit shows the 12.02 (few days ago) but I can't update it. I've updated the DEC symbol in global settings, disconnected, reconnected.... You can see my settings here. Like I said, the M5 & H1 are loading just fine (delayed as I don't have the CGQ feed yet and pending broker (edgeclear) final setup / funds to clear). What do I do? I hope this link works as per your screenshot documentation. https://www.sierrachart.com/image.php?Image=1670290288199.png I have also uploaded the screenshot for the working M5 to show the difference. Its quite clear but how to change for Daily/Weekly historical? https://www.sierrachart.com/image.php?Image=1670290229169.png The date is a few days ago for historical but I can't update. Please advise |
| [2022-12-06 14:45:38] |
| John - SC Support - Posts: 36350 |
|
We are not seeing any issue with the data ourselves. Note that the Daily and Weekly (the historical data) will be a day delayed, so you will not have the data for today until the end of the day (since you are not paying for the real-time data). Please select select Edit >> Delete All Data and Download and see if that resolves your issue, although it sounds like you have already done this. What is your Chart >> Chart Settings >> Data Limiting >> Load Data Limiting Method set to? And then what are the settings for the respective way to load the data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-06 22:04:03] |
| Aussie Mike - Posts: 6 |
|
It actually loaded last night before I went to bed (I am in an APAC timezone). What I noticed though is that it hadn't loaded since Friday but as the weekend doesn't count, makes sense if it was a day delayed. Its working now & waiting for broker to send my CQG details for HKEK markets. So far just been getting sierra setup ready ready to trade when they send me the full details. Assuming once I have that, all this will be in full swing with real time data across all charts. Thanks
|
To post a message in this thread, you need to log in with your Sierra Chart account: