Support Board
Date/Time: Sat, 30 Nov 2024 10:43:59 +0000
Charts not loading properly
View Count: 810
| [2022-11-30 18:13:37] |
| zhaoxianggg - Posts: 3 |
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Hi, so I am using Sierra Chart package 11 with Denali feed and AMP is my broker. I initially selected SC Data - All Services under Data/Trade Service settings and all charts loaded fine. However, when I tried to place a live trade, it automatically jumped to Sim mode. I googled and found another user with the same problem and realized I was supposed to use CQG WebAPI instead. However, after switching to CQG WebAPI, all my intraday charts cannot load properly. For example, even though I choose to have 15days of intraday data, it is only loading the latest 1-2 days. I cannot figure out what is the problem here.
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| [2022-11-30 20:45:20] |
| Sierra_Chart Engineering - Posts: 17272 |
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First translate the symbols in your Chartbooks with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Let us know if this does not resolve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-30 20:45:34
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| [2022-11-30 21:22:13] |
| zhaoxianggg - Posts: 3 |
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I tried the above and it works perfectly, thanks!
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