Support Board
Date/Time: Sat, 30 Nov 2024 10:44:10 +0000
rithmic
View Count: 361
| [2022-11-30 14:54:56] |
| User491428 - Posts: 87 |
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Hello, I cannot receive data from rithmic. 3 hours ago it was possible to trade with them. with atas i can receive data from rithmic..
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| [2022-11-30 14:55:55] |
| Sierra_Chart Engineering - Posts: 17272 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-30 15:00:06] |
| User491428 - Posts: 87 |
|
Software version: 2453 64-bit | 2022-11-30 14:58:47.893 Primary Thread ID: 20668 | 2022-11-30 14:58:47.893 Usage end date: 2023-01-13 | 2022-11-30 14:58:47.893 Enabled for: Advanced Features 2. | 2022-11-30 14:58:47.893 Enabled for: Sierra Chart Historical Data Service. | 2022-11-30 14:58:47.893 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-30 14:58:47.893 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-30 14:58:47.893 Enabled for exchange2: CME | 2022-11-30 14:58:47.893 Enabled for exchange2: fairx_exchange.data | 2022-11-30 14:58:47.893 Enabled for exchange2: NASDAQ US stock data | 2022-11-30 14:58:47.893 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-30 14:58:47.893 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-11-30 14:58:47.893 Custom symbol settings values: disabled | 2022-11-30 14:58:47.893 Chart Update Interval: 100 | 2022-11-30 14:58:47.894 Intraday Data Storage Time Unit: 0 | 2022-11-30 14:58:47.894 Time Zone: +00:00:00 (UTC+00) | 2022-11-30 14:58:47.894 2022-11-30 14:58:47 Local computer time in UTC | 2022-11-30 14:58:47.894 2022-11-30 14:58:47 Local computer time in SC Time Zone | 2022-11-30 14:58:47.894 2022-11-30 14:42:26 Server time in UTC | 2022-11-30 14:58:47.894 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-11-30 14:58:47.894 Program path: C:\SierraChart\ | 2022-11-30 14:58:47.894 Data Files path: C:\SierraChart\Data\ | 2022-11-30 14:58:47.894 OS Version Number: 10.0 | 2022-11-30 14:58:47.894 Locale Setting: C | 2022-11-30 14:58:47.894 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-11-30 14:58:47.896 Allowed protected custom studies: | 2022-11-30 14:58:47.896 Crash reporter started: true | 2022-11-30 14:58:47.896 Rithmic Direct - DTC | Using server connection: TheTradingPit-Frankfurt-Aggregated | 2022-11-30 14:59:03.725 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40839 | 2022-11-30 14:59:03.725 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-30 14:59:03.726 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-30 14:59:03.726 DTC Client socket (1) | Connecting to IP: 130.117.187.66. | 2022-11-30 14:59:03.726 Rithmic Direct - DTC | Network connection to server complete. | 2022-11-30 14:59:03.752 Rithmic Direct - DTC | Starting socket receive thread. | 2022-11-30 14:59:03.752 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-11-30 14:59:03.752 Rithmic Direct - DTC | Sending logon request message. | 2022-11-30 14:59:03.752 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-30 14:59:03.776 DTC Client socket (1) | CloseSocket call. | 2022-11-30 14:59:03.776 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-11-30 14:59:03.776 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-30 14:59:03.776 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:03.776 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-11-30 14:59:03.788 DTC Client socket (0) | CloseSocket call. | 2022-11-30 14:59:03.788 Rithmic Direct - DTC | Disconnected. | 2022-11-30 14:59:03.788 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:03.788 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-11-30 14:59:03.801 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-11-30 14:59:03.801 DTC Client socket (1) | Closed. | 2022-11-30 14:59:03.801 Rithmic Direct - DTC | Using server connection: TheTradingPit-Frankfurt-Aggregated | 2022-11-30 14:59:07.791 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40839 | 2022-11-30 14:59:07.791 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-30 14:59:07.791 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-30 14:59:07.791 DTC Client socket (1) | Connecting to IP: 130.117.187.66. | 2022-11-30 14:59:07.791 Rithmic Direct - DTC | Network connection to server complete. | 2022-11-30 14:59:07.824 Rithmic Direct - DTC | Starting socket receive thread. | 2022-11-30 14:59:07.824 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-11-30 14:59:07.824 Rithmic Direct - DTC | Sending logon request message. | 2022-11-30 14:59:07.824 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-30 14:59:07.842 DTC Client socket (1) | CloseSocket call. | 2022-11-30 14:59:07.842 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-11-30 14:59:07.842 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-30 14:59:07.842 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:07.842 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-11-30 14:59:07.849 DTC Client socket (0) | CloseSocket call. | 2022-11-30 14:59:07.849 Rithmic Direct - DTC | Disconnected. | 2022-11-30 14:59:07.849 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:07.849 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-11-30 14:59:07.867 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-11-30 14:59:07.867 DTC Client socket (1) | Closed. | 2022-11-30 14:59:07.867 Rithmic Direct - DTC | Using server connection: TheTradingPit-Frankfurt-Aggregated | 2022-11-30 14:59:11.851 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40839 | 2022-11-30 14:59:11.851 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-30 14:59:11.852 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-30 14:59:11.852 DTC Client socket (1) | Connecting to IP: 130.117.187.66. | 2022-11-30 14:59:11.852 Rithmic Direct - DTC | Network connection to server complete. | 2022-11-30 14:59:11.878 Rithmic Direct - DTC | Starting socket receive thread. | 2022-11-30 14:59:11.878 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-11-30 14:59:11.878 Rithmic Direct - DTC | Sending logon request message. | 2022-11-30 14:59:11.878 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-30 14:59:11.902 DTC Client socket (1) | CloseSocket call. | 2022-11-30 14:59:11.902 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-11-30 14:59:11.902 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-30 14:59:11.902 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:11.902 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-11-30 14:59:11.913 DTC Client socket (0) | CloseSocket call. | 2022-11-30 14:59:11.913 Rithmic Direct - DTC | Disconnected. | 2022-11-30 14:59:11.913 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:11.913 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-11-30 14:59:11.927 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-11-30 14:59:11.927 DTC Client socket (1) | Closed. | 2022-11-30 14:59:11.927 Rithmic Direct - DTC | Using server connection: TheTradingPit-Frankfurt-Aggregated | 2022-11-30 14:59:15.913 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40839 | 2022-11-30 14:59:15.914 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-30 14:59:15.914 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-30 14:59:15.914 DTC Client socket (1) | Connecting to IP: 130.117.187.66. | 2022-11-30 14:59:15.914 Rithmic Direct - DTC | Network connection to server complete. | 2022-11-30 14:59:15.940 Rithmic Direct - DTC | Starting socket receive thread. | 2022-11-30 14:59:15.940 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-11-30 14:59:15.940 Rithmic Direct - DTC | Sending logon request message. | 2022-11-30 14:59:15.940 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-30 14:59:15.964 DTC Client socket (1) | CloseSocket call. | 2022-11-30 14:59:15.964 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-11-30 14:59:15.964 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-30 14:59:15.964 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:15.964 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-11-30 14:59:15.975 DTC Client socket (0) | CloseSocket call. | 2022-11-30 14:59:15.975 Rithmic Direct - DTC | Disconnected. | 2022-11-30 14:59:15.975 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:15.975 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-11-30 14:59:15.989 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-11-30 14:59:15.989 DTC Client socket (1) | Closed. | 2022-11-30 14:59:15.989 Rithmic Direct - DTC | Using server connection: TheTradingPit-Frankfurt-Aggregated | 2022-11-30 14:59:19.974 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40839 | 2022-11-30 14:59:19.974 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-30 14:59:19.974 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-30 14:59:19.975 DTC Client socket (1) | Connecting to IP: 130.117.187.66. | 2022-11-30 14:59:19.975 Rithmic Direct - DTC | Network connection to server complete. | 2022-11-30 14:59:20.001 Rithmic Direct - DTC | Starting socket receive thread. | 2022-11-30 14:59:20.001 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-11-30 14:59:20.001 Rithmic Direct - DTC | Sending logon request message. | 2022-11-30 14:59:20.001 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-30 14:59:20.024 DTC Client socket (1) | CloseSocket call. | 2022-11-30 14:59:20.045 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-11-30 14:59:20.045 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-30 14:59:20.045 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:20.045 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-11-30 14:59:20.049 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-11-30 14:59:20.049 DTC Client socket (1) | Closed. | 2022-11-30 14:59:20.049 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-11-30 14:59:20.052 DTC Client socket (0) | CloseSocket call. | 2022-11-30 14:59:20.052 Rithmic Direct - DTC | Disconnected. | 2022-11-30 14:59:20.052 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:20.052 Rithmic Direct - DTC | Using server connection: TheTradingPit-Frankfurt-Aggregated | 2022-11-30 14:59:24.052 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40839 | 2022-11-30 14:59:24.052 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-30 14:59:24.053 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-30 14:59:24.053 DTC Client socket (1) | Connecting to IP: 130.117.187.66. | 2022-11-30 14:59:24.053 Rithmic Direct - DTC | Network connection to server complete. | 2022-11-30 14:59:24.080 Rithmic Direct - DTC | Starting socket receive thread. | 2022-11-30 14:59:24.080 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-11-30 14:59:24.080 Rithmic Direct - DTC | Sending logon request message. | 2022-11-30 14:59:24.080 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-30 14:59:24.103 DTC Client socket (1) | CloseSocket call. | 2022-11-30 14:59:24.103 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-11-30 14:59:24.103 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-30 14:59:24.103 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:24.103 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-11-30 14:59:24.115 DTC Client socket (0) | CloseSocket call. | 2022-11-30 14:59:24.115 Rithmic Direct - DTC | Disconnected. | 2022-11-30 14:59:24.115 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:24.115 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-11-30 14:59:24.128 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-11-30 14:59:24.128 DTC Client socket (1) | Closed. | 2022-11-30 14:59:24.128 Rithmic Direct - DTC | Using server connection: TheTradingPit-Frankfurt-Aggregated | 2022-11-30 14:59:28.118 Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40839 | 2022-11-30 14:59:28.118 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-30 14:59:28.118 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-30 14:59:28.119 DTC Client socket (1) | Connecting to IP: 130.117.187.66. | 2022-11-30 14:59:28.119 Rithmic Direct - DTC | Network connection to server complete. | 2022-11-30 14:59:28.156 Rithmic Direct - DTC | Starting socket receive thread. | 2022-11-30 14:59:28.156 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-11-30 14:59:28.156 Rithmic Direct - DTC | Sending logon request message. | 2022-11-30 14:59:28.156 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-30 14:59:28.184 DTC Client socket (1) | CloseSocket call. | 2022-11-30 14:59:28.184 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-11-30 14:59:28.184 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-30 14:59:28.184 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:28.184 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-11-30 14:59:28.192 DTC Client socket (0) | CloseSocket call. | 2022-11-30 14:59:28.192 Rithmic Direct - DTC | Disconnected. | 2022-11-30 14:59:28.192 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-30 14:59:28.192 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2022-11-30 14:59:28.238 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-11-30 14:59:28.238 DTC Client socket (1) | Closed. | 2022-11-30 14:59:28.238 |
| [2022-11-30 15:00:38] |
| User491428 - Posts: 87 |
|
i use the cme ES andNQ |
| [2022-11-30 18:21:39] |
| John - SC Support - Posts: 36350 |
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For some reason you are not able to connect to the server. There are the following messages: Rithmic Direct - DTC | Using server connection: TheTradingPit-Frankfurt-Aggregated | 2022-11-30 14:59:28.118
Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40839 | 2022-11-30 14:59:28.118 . . . Error connecting to Data or Trading service. We do not know why this is occurring. Is there a different server that you can connect to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-30 18:30:37] |
| User491428 - Posts: 87 |
|
in the meantime it works again. I can't tell what's wrong with that
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