Support Board
Date/Time: Sat, 30 Nov 2024 10:49:31 +0000
Delayed Data on Teton Order Routing
View Count: 567
| [2022-11-29 22:09:59] |
| JoeTornabene - Posts: 1 |
|
I just switched to Teton Order Routing and changed my clearing firm. Although I am now unable to have real time data even though I have The Denali Exchange Feed activated on my current service package. Why am I still receiving delayed data? Is there an agreement I need to sign? - I also have another Sierra charts account connected to the same clearing firm account. Would 2 different Sierra Charts accounts connected to 1 clearing firm account cause delayed data on both of the accounts? - Please let me know what I should do about this situation. I have had sierra charts for years and have never had a problem like this. - I have always paid $320 per year in my service package (170 something per 6 months) and now my money is going to waste without accessing real-time data! Date Time Of Last Edit: 2022-11-30 04:24:09
|
| [2022-11-30 04:25:04] |
| Sierra_Chart Engineering - Posts: 17272 |
|
You should be getting real-time data now that you have activated the exchange fee. No: - I also have another Sierra charts account connected to the same clearing firm account. Would 2 different Sierra Charts accounts connected to 1 clearing firm account cause delayed data on both of the accounts? Let us know if you are now getting real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: