Support Board
Date/Time: Fri, 28 Mar 2025 13:26:33 +0000
hi
View Count: 475
| [2022-11-29 20:58:10] |
| User353166 - Posts: 4 |
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hi guys. I am having some issues - I have joined a trading community called the Banker's Club. I have opted for a trial of your services but my charts are appearing black. I have ensured I am using the right futures code etc. Please can someone help me? |
| [2022-11-29 22:03:55] |
| Sierra_Chart Engineering - Posts: 18974 |
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Go to one of the charts. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-29 22:47:50] |
| User353166 - Posts: 4 |
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Software version: 2457 64-bit | 2022-11-29 22:38:16.898 Primary Thread ID: 16060 | 2022-11-29 22:38:16.898 Usage end date: 2022-12-11 | 2022-11-29 22:38:16.898 Enabled for: Advanced Features 2. | 2022-11-29 22:38:16.898 Enabled for: Sierra Chart Historical Data Service. | 2022-11-29 22:38:16.898 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-29 22:38:16.898 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-29 22:38:16.898 Enabled for exchange2: fairx_exchange.data | 2022-11-29 22:38:16.898 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-29 22:38:16.898 Current selected Data/Trading service: SC Data - All Services | 2022-11-29 22:38:16.898 Custom symbol settings values: disabled | 2022-11-29 22:38:16.898 Chart Update Interval: 500 | 2022-11-29 22:38:16.898 Intraday Data Storage Time Unit: 1 | 2022-11-29 22:38:16.898 Time Zone: +00:00:00 (UTC+00) | 2022-11-29 22:38:16.898 2022-11-29 22:38:16 Local computer time in UTC | 2022-11-29 22:38:16.898 2022-11-29 22:38:16 Local computer time in SC Time Zone | 2022-11-29 22:38:16.898 2022-11-29 22:36:39 Server time in UTC | 2022-11-29 22:38:16.898 Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-11-29 22:38:16.898 Program path: C:\SierraChart\ | 2022-11-29 22:38:16.898 Data Files path: C:\SierraChart\Data\ | 2022-11-29 22:38:16.898 OS Version Number: 10.0 | 2022-11-29 22:38:16.898 Locale Setting: C | 2022-11-29 22:38:16.898 DLLs: UserContributedStudies_64.dll | 2022-11-29 22:38:16.898 Allowed protected custom studies: | 2022-11-29 22:38:16.898 Crash reporter started: true | 2022-11-29 22:38:16.898 |
| [2022-11-30 16:05:48] |
| Sierra_Chart Engineering - Posts: 18974 |
|
We first need you to open a chart. Follow the instructions here to open a chart: Getting Started, Opening Charts and Basic Trading: Open A Chart Let us know if you have any problems. And if so what is the symbol of the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-30 20:39:10] |
| User353166 - Posts: 4 |
|
I am trading the 6BZ22- CME
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Attachment Deleted.  Screenshot 2022-11-30 203850.jpg / V - Attached On 2022-11-30 20:39:02 UTC - Size: 95.84 KB - 104 views |
| [2022-11-30 22:22:27] |
| Sierra_Chart Engineering - Posts: 18974 |
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And is that chart completely blank? This is what we see: https://www.sierrachart.com/image.php?Image=1669846939452.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-30 22:28:55] |
| User353166 - Posts: 4 |
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Yes. It’s blank. No footprint, no dom… nothing
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| [2022-11-30 23:20:24] |
| Sierra_Chart Engineering - Posts: 18974 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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