Support Board
Date/Time: Sat, 30 Nov 2024 06:47:44 +0000
recurring problem with intraday CME charts in SCH
View Count: 949
| [2022-11-20 17:58:01] |
| User513647 - Posts: 28 |
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After correcting previous errors in intraday charts (TWS and SCH versions), everything worked correctly 202212. When entering the symbols MES 202303, NQ 202303, etc. the problem with loading history in intraday charts appeared again - it is missing and when using delete and down... it is not filled in and when using edit/down.... they are even deleted and everything starts from scratch. Please find and correct the error. Thank you Marie. |
 2022-11-19 (11).png / V - Attached On 2022-11-20 17:52:40 UTC - Size: 352.54 KB - 113 views 2022-11-19 (10).png / V - Attached On 2022-11-20 17:53:07 UTC - Size: 406 KB - 106 views Attachment Deleted. |
| [2022-11-20 18:17:25] |
| User584084 - Posts: 262 |
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Download IB TWS Latest Version 10.20.1c and the latest SC Version. This should fix your historical intraday data download issues. I am running offline IB TWS Build 10.19.1c and SC Version 2451. I just downloaded the NQ-202303-CME 60 Min chart and had no issues with the intraday data download. https://interactivebrokers.com/en/index.php?f=14099#tws-software Date Time Of Last Edit: 2022-11-20 18:22:06
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| [2022-11-20 18:51:29] |
| User513647 - Posts: 28 |
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i have IB TWS Build 10.19.1c and SC version 2455 but the problem persists but 2022 works normally.
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| [2022-11-20 19:15:59] |
| User584084 - Posts: 262 |
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If you haven't done this already, with IB TWS open, go to the TWS Menu and select 'Help', 'About Trader Workstation' to make sure your are running Build 10.19.1c Oct 3, 2022. I just downloaded SC Version 2455. So I am running 2455 and offline IB TWS Build 10.19.1c now. I just pulled historical intraday data for ES-202303-CME 60 Min and NQ-202303 60 Min without any issues. I would suggest trying offline IB TWS Latest Version 10.20.1c and SC 2455 to see if that solves your data download issues. Good luck. Hope this helps. |
| [2022-11-21 19:15:54] |
| User513647 - Posts: 28 |
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i tried the recommended offline and i have IB TWS Build 10.20.1c and SC version 2455 but the problem still persists
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| 2022-11-21 (18).png / V - Attached On 2022-11-21 19:15:21 UTC - Size: 527.34 KB - 107 views 2022-11-21 (19).png / V - Attached On 2022-11-21 19:15:36 UTC - Size: 544.92 KB - 94 views |
| [2022-11-21 20:30:31] |
| User513647 - Posts: 28 |
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please, someone from SCH support will answer me?
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| [2022-11-22 13:46:46] |
| User584084 - Posts: 262 |
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Repost this as an Account Support Ticket. Since this is posted under User Discussions, I don't think you will get a response from SC support. Just my past experience.
Date Time Of Last Edit: 2022-11-22 13:48:39
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| [2022-11-22 14:45:27] |
| Sierra_Chart Engineering - Posts: 17271 |
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We cannot help with Interactive Brokers data issues. It is very simple for you to solve this problem by activating the CME top of book exchange fee. It is only 1.25 USD per month. This is what we recommend you do: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed You also need to complete the agreements here first: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements We can activate the exchange for you. Just complete the agreements above first and let us know when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-22 14:54:57
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| [2022-11-22 15:15:05] |
| User513647 - Posts: 28 |
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Thank you for the answer, I will fill out the agreements later in the evening with the assistance of my grandson (I don't speak English, I use a translator) and then I will let you know. Thanks for now, Marie. |
| [2022-11-22 17:51:25] |
| User513647 - Posts: 28 |
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Please check that the agreements are filled out correctly. I don't have a problem with live data with IB, the problem lies in the connection and I don't know why the above problem is not with, for example, MES DEC. 22, but at MES MAR. 23 yes? If you believe there is a fault with IB, I would try to contact them. Thank you, Marie Firtova. |
| [2022-11-22 17:58:53] |
| John - SC Support - Posts: 36350 |
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Your agreements have been filled out correctly and accepted. To continue the setup for the Denali Exchange Data Feed please let us know the exchange(s) for which you want real-time data. You can view (and activate if you wish) the exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges -- In terms of the IB data, what is the exact problem you are having with the MES March 2023 contract? Keep in mind that the December contract is still the actively traded contract and although there is some activity in the March 2023 contract it is not much (Volume for Monday November 21 was 1,732). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-22 18:22:19] |
| User513647 - Posts: 28 |
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Thank you for answer, I always open a follow-up contract in advance, for a better representation of the study (more data for the study), especially in higher time frames. In user discussions 584084 recommended a colleague to download the latest IB gateway API ? What is your opinion on it? I don't care about $1.50, but it seems like an extra complication. Thank you Marie. |
| [2022-11-22 21:49:24] |
| John - SC Support - Posts: 36350 |
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From what we see above, you are on the necessary version of the TWS software. You do want to be on the latest "Stable" version of TWS, which it is our understanding is 10.20.1c, although we take that from the above information, as the user User584084 has been very helpful with others on this issue. The particular message you are getting of "Download Failed. Error downloading historical intraday data for NQ-202303-CME. Historical market data service error message: HDMS Query returned no data: NQH3@CME Trades." is specifically from Interactive Brokers. We do not know what this message means or why. You would need to ask IB about this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-22 21:57:11] |
| User513647 - Posts: 28 |
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Thank you, I will keep you posted on the message from IB. Thanks again and greetings. Marie |
| [2022-12-07 17:46:17] |
| User513647 - Posts: 28 |
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Dear everyone, thank you again for your hints and replies. I have been in touch with IB and their respond is that they can not influence what is displayed on the 3rd party GUI, which makes sense to me. IB was updated to latest version as well and still for some reason I have a problem to download data from the past. SCH allows me just certain date, usually one day maximum. As per Screenshot if I want to change the date for example starting 3 months ago it changes the dates just automatically to some "random" dates. The same is applied when I use delete and upload data. It shows the notification that the data starts only from specific date. Any suggestions, please? Thank you very much |
| prtscn (1).PNG / V - Attached On 2022-12-07 17:45:37 UTC - Size: 114.53 KB - 87 views |
| [2022-12-07 19:39:42] |
| User584084 - Posts: 262 |
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Check with Sierra Chart support for instructions on how to post your entire message log.
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| [2022-12-07 22:04:26] |
| John - SC Support - Posts: 36350 |
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The screenshot you attached is showing the Data Editor. That is not related to how to get more data. It is used to adjust any particular data point for some reason (typically you should not use this). Refer to the following for how to get more intraday historical data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-11 19:09:46] |
| User513647 - Posts: 28 |
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I thank SC Support and my colleague 584084 for their cooperation in solving my problem. My grandson, based on your recommendations, put everything in the right state. Marie |
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