Support Board
Date/Time: Fri, 21 Mar 2025 07:41:36 +0000
Heatmap Chart Issue
View Count: 583
| [2022-11-17 17:36:47] |
| User148596 - Posts: 217 |
|
Hi, I have a heatmap chart that is having issues. Everything was working fine with it until a couple days ago. Now it's not updating and the price isn't moving. I tried reloading and recalculating the chart and that didn't change anything. The symbol and session times are all correct. Any thoughts on what could be causing this? Thanks |
| [2022-11-17 18:47:43] |
| John - SC Support - Posts: 38835 |
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Start by duplicating the chart and then remove all studies and see if the underlying bars are updating properly or not. If they are not updating then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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