Support Board
Date/Time: Fri, 21 Mar 2025 07:15:48 +0000
seirrachart data sevice won't respond
View Count: 392
| [2022-11-17 15:16:12] |
| AliAmir - Posts: 2 |
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dear seirra chart customer service i have been unable to get data from seirra chart for the last 3 days.i tried everything but nothing works. i must use proxy socks 5 in order to connect to internet. my proxy is working fine even for seirra chart except the last 3 days. i hope you could help me solve this problem. also remote assistance is on in case you needed Reading Internal Order ID file. | 2022-11-17 10:46:31.965 Reading Trade Orders file. | 2022-11-17 10:46:32.119 Reading Trade Positions file. | 2022-11-17 10:46:32.120 Reading Trade Account Data files. | 2022-11-17 10:46:32.120 Software version: 2448 64-bit | 2022-11-17 10:46:32.157 Primary Thread ID: 15168 | 2022-11-17 10:46:32.157 Usage end date: 2022-11-19 | 2022-11-17 10:46:32.157 Enabled for: Advanced Features 2. | 2022-11-17 10:46:32.157 Enabled for: Sierra Chart Historical Data Service. | 2022-11-17 10:46:32.157 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-17 10:46:32.157 Enabled for exchange2: fairx_exchange.data | 2022-11-17 10:46:32.157 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-17 10:46:32.157 Current selected Data/Trading service: SC Data - All Services | 2022-11-17 10:46:32.157 Custom symbol settings values: enabled | 2022-11-17 10:46:32.157 Chart Update Interval: 500 | 2022-11-17 10:46:32.157 Intraday Data Storage Time Unit: 0 | 2022-11-17 10:46:32.157 Time Zone: +00:00:00 () | 2022-11-17 10:46:32.157 2022-11-17 10:46:32 Local computer time in UTC | 2022-11-17 10:46:32.157 2022-11-17 10:46:32 Local computer time in SC Time Zone | 2022-11-17 10:46:32.157 Program path: C:\SierraChart\ | 2022-11-17 10:46:32.157 Data Files path: C:\SierraChart\Data\ | 2022-11-17 10:46:32.157 OS Version Number: 10.0 | 2022-11-17 10:46:32.158 Locale Setting: C | 2022-11-17 10:46:32.158 DLLs: UserContributedStudies_64.dll | 2022-11-17 10:46:32.159 Allowed protected custom studies: | 2022-11-17 10:46:32.159 Crash reporter started: true | 2022-11-17 10:46:32.159 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-11-17 10:46:32.159 Performing login for updated account information. | 2022-11-17 10:46:32.620 SC Data - All Services | Connected to server complete. | 2022-11-17 10:46:41.269 Triggering next historical data download in queue. | 2022-11-17 10:46:41.269 Triggering next historical data download in queue. | 2022-11-17 10:46:41.269 Triggering next historical data download in queue. | 2022-11-17 10:46:41.269 Triggering next historical data download in queue. | 2022-11-17 10:46:41.269 No download requests in the queue to start downloads for. | 2022-11-17 10:46:41.277 No download requests in the queue to start downloads for. | 2022-11-17 10:46:41.277 No download requests in the queue to start downloads for. | 2022-11-17 10:46:41.277 No download requests in the queue to start downloads for. | 2022-11-17 10:46:41.277 Symbol settings MD5 received. Request ID: 1. | 2022-11-17 10:46:43.348 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2022-11-17 10:46:43.348 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2022-11-17 10:46:44.191 ETHUSDT_PERP_BINANCE Rev. 10t #9 | Reloading chart. | 2022-11-17 10:46:48.194 BTCUSDT_PERP_BINANCE Rev. 10t #2 | Reloading chart. | 2022-11-17 10:46:48.261 BNBUSDT_PERP_BINANCE Rev. 10t #16 | Reloading chart. | 2022-11-17 10:46:48.299 SOLUSDT_PERP_BINANCE Rev. 10t #6 | Reloading chart. | 2022-11-17 10:46:48.353 BNBUSDT_PERP_BINANCE Rev. 10t #13 | Reloading chart. | 2022-11-17 10:46:48.396 ADAUSDT_PERP_BINANCE Rev. 10t #19 | Reloading chart. | 2022-11-17 10:46:48.433 AAVEUSDT_PERP_BINANCE Rev. 10t #5 | Reloading chart. | 2022-11-17 10:46:48.517 XMRUSD_PERP_BINANCE Rev. 10t #3 | Reloading chart. | 2022-11-17 10:46:48.577 CRVUSDT_PERP_BINANCE Rev. 10t #14 | Reloading chart. | 2022-11-17 10:46:48.636 ETCUSDT_PERP_BINANCE Rev. 10t #11 | Reloading chart. | 2022-11-17 10:46:48.692 BTCUSDT_PERP_BINANCE Rev. 10t #8 | Reloading chart. | 2022-11-17 10:46:48.731 VETUSDT_PERP_BINANCE Rev. 10t #12 | Reloading chart. | 2022-11-17 10:46:48.825 BNBUSDT_PERP_BINANCE Rev. 10t #1 | Reloading chart. | 2022-11-17 10:46:48.863 EOSUSDT_PERP_BINANCE Rev. 10t #17 | Reloading chart. | 2022-11-17 10:46:48.903 ROSEUSDT_PERP_BINANCE Rev. 10t #20 | Reloading chart. | 2022-11-17 10:46:48.940 ROSEUSDT_PERP_BINANCE Rev. 10t #18 | Reloading chart. | 2022-11-17 10:46:48.978 AAVEUSDT_PERP_BINANCE Rev. 10t #10 | Reloading chart. | 2022-11-17 10:46:49.069 NEARUSDT_PERP_BINANCE Rev. 10t #15 | Reloading chart. | 2022-11-17 10:46:49.246 ETHUSDT_PERP_BINANCE Rev. 10t #4 | Reloading chart. | 2022-11-17 10:46:49.594 NEOUSDT_PERP_BINANCE Rev. 10t #21 | Reloading chart. | 2022-11-17 10:46:49.633 BTCUSD_PERP_BINANCE Rev. 10t #7 | Reloading chart. | 2022-11-17 10:46:49.687 BNBUSDT_PERP_BINANCE #22 | Reloading chart. | 2022-11-17 10:46:52.033 BNBUSDT_PERP_BINANCE #22 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-11-17 10:46:52.034 ETHUSDT_PERP_BINANCE #23 | Reloading chart. | 2022-11-17 10:46:52.137 ETHUSDT_PERP_BINANCE #23 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-11-17 10:46:52.140 BTCUSDT_PERP_BINANCE #24 | Reloading chart. | 2022-11-17 10:46:52.226 BTCUSDT_PERP_BINANCE #24 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-11-17 10:46:52.228 ADAUSDT_PERP_BINANCE #25 | Reloading chart. | 2022-11-17 10:46:52.389 ADAUSDT_PERP_BINANCE #25 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-11-17 10:46:52.411 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (5) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-11-17 10:47:04.392 * Request for symbol settings finished unsuccessfully. Request ID: 2. Socket connection closed during the connection attempt. | 2022-11-17 10:47:05.478 Using symbol data fast lookup vector | 2022-11-17 10:47:22.782 SC Data - All Services | Starting real-time market data updates for: ETHUSDT_PERP_BINANCE. ID: 1 | 2022-11-17 10:47:22.784 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ETHUSDT_PERP_BINANCE | 2022-11-17 10:47:22.784 SC Data - All Services | Requesting security definition data for: ETHUSDT_PERP_BINANCE. ID: 1 | 2022-11-17 10:47:22.784 No historical data client is currently set to download historical Intraday data for ETHUSDT_PERP_BINANCE. | 2022-11-17 10:47:22.785 Real-time Intraday chart data file updates started for ETHUSDT_PERP_BINANCE | 2022-11-17 10:47:22.786 Intraday chart data file opened for ETHUSDT_PERP_BINANCE | 2022-11-17 10:47:22.786 SC Data - All Services | Starting real-time market data updates for: BTCUSDT_PERP_BINANCE. ID: 2 | 2022-11-17 10:47:23.097 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BTCUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097 SC Data - All Services | Requesting security definition data for: BTCUSDT_PERP_BINANCE. ID: 2 | 2022-11-17 10:47:23.097 No historical data client is currently set to download historical Intraday data for BTCUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.097 Real-time Intraday chart data file updates started for BTCUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097 Intraday chart data file opened for BTCUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097 SC Data - All Services | Starting real-time market data updates for: BNBUSDT_PERP_BINANCE. ID: 3 | 2022-11-17 10:47:23.097 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BNBUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097 SC Data - All Services | Requesting security definition data for: BNBUSDT_PERP_BINANCE. ID: 3 | 2022-11-17 10:47:23.097 No historical data client is currently set to download historical Intraday data for BNBUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.097 Real-time Intraday chart data file updates started for BNBUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097 Intraday chart data file opened for BNBUSDT_PERP_BINANCE | 2022-11-17 10:47:23.097 SC Data - All Services | Starting real-time market data updates for: SOLUSDT_PERP_BINANCE. ID: 4 | 2022-11-17 10:47:23.105 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: SOLUSDT_PERP_BINANCE | 2022-11-17 10:47:23.105 SC Data - All Services | Requesting security definition data for: SOLUSDT_PERP_BINANCE. ID: 4 | 2022-11-17 10:47:23.105 No historical data client is currently set to download historical Intraday data for SOLUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.105 Real-time Intraday chart data file updates started for SOLUSDT_PERP_BINANCE | 2022-11-17 10:47:23.105 Intraday chart data file opened for SOLUSDT_PERP_BINANCE | 2022-11-17 10:47:23.105 SC Data - All Services | Starting real-time market data updates for: ADAUSDT_PERP_BINANCE. ID: 5 | 2022-11-17 10:47:23.106 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ADAUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106 SC Data - All Services | Requesting security definition data for: ADAUSDT_PERP_BINANCE. ID: 5 | 2022-11-17 10:47:23.106 No historical data client is currently set to download historical Intraday data for ADAUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.106 Real-time Intraday chart data file updates started for ADAUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106 Intraday chart data file opened for ADAUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106 SC Data - All Services | Starting real-time market data updates for: AAVEUSDT_PERP_BINANCE. ID: 6 | 2022-11-17 10:47:23.106 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AAVEUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106 SC Data - All Services | Requesting security definition data for: AAVEUSDT_PERP_BINANCE. ID: 6 | 2022-11-17 10:47:23.106 No historical data client is currently set to download historical Intraday data for AAVEUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.106 Real-time Intraday chart data file updates started for AAVEUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106 Intraday chart data file opened for AAVEUSDT_PERP_BINANCE | 2022-11-17 10:47:23.106 SC Data - All Services | Starting real-time market data updates for: XMRUSD_PERP_BINANCE. ID: 7 | 2022-11-17 10:47:23.290 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: XMRUSD_PERP_BINANCE | 2022-11-17 10:47:23.290 SC Data - All Services | Requesting security definition data for: XMRUSD_PERP_BINANCE. ID: 7 | 2022-11-17 10:47:23.290 No historical data client is currently set to download historical Intraday data for XMRUSD_PERP_BINANCE. | 2022-11-17 10:47:23.290 Real-time Intraday chart data file updates started for XMRUSD_PERP_BINANCE | 2022-11-17 10:47:23.290 Intraday chart data file opened for XMRUSD_PERP_BINANCE | 2022-11-17 10:47:23.290 SC Data - All Services | Starting real-time market data updates for: VETUSDT_PERP_BINANCE. ID: 8 | 2022-11-17 10:47:23.704 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VETUSDT_PERP_BINANCE | 2022-11-17 10:47:23.704 SC Data - All Services | Requesting security definition data for: VETUSDT_PERP_BINANCE. ID: 8 | 2022-11-17 10:47:23.704 No historical data client is currently set to download historical Intraday data for VETUSDT_PERP_BINANCE. | 2022-11-17 10:47:23.704 Real-time Intraday chart data file updates started for VETUSDT_PERP_BINANCE | 2022-11-17 10:47:23.704 Intraday chart data file opened for VETUSDT_PERP_BINANCE | 2022-11-17 10:47:23.704 SC Data - All Services | Starting real-time market data updates for: CRVUSDT_PERP_BINANCE. ID: 9 | 2022-11-17 10:47:24.131 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CRVUSDT_PERP_BINANCE | 2022-11-17 10:47:24.131 SC Data - All Services | Requesting security definition data for: CRVUSDT_PERP_BINANCE. ID: 9 | 2022-11-17 10:47:24.131 No historical data client is currently set to download historical Intraday data for CRVUSDT_PERP_BINANCE. | 2022-11-17 10:47:24.131 Real-time Intraday chart data file updates started for CRVUSDT_PERP_BINANCE | 2022-11-17 10:47:24.131 Intraday chart data file opened for CRVUSDT_PERP_BINANCE | 2022-11-17 10:47:24.131 SC Data - All Services | Starting real-time market data updates for: ETCUSDT_PERP_BINANCE. ID: 10 | 2022-11-17 10:47:24.422 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ETCUSDT_PERP_BINANCE | 2022-11-17 10:47:24.422 SC Data - All Services | Requesting security definition data for: ETCUSDT_PERP_BINANCE. ID: 10 | 2022-11-17 10:47:24.422 No historical data client is currently set to download historical Intraday data for ETCUSDT_PERP_BINANCE. | 2022-11-17 10:47:24.422 Real-time Intraday chart data file updates started for ETCUSDT_PERP_BINANCE | 2022-11-17 10:47:24.422 Intraday chart data file opened for ETCUSDT_PERP_BINANCE | 2022-11-17 10:47:24.422 SC Data - All Services | Starting real-time market data updates for: ROSEUSDT_PERP_BINANCE. ID: 11 | 2022-11-17 10:47:24.431 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ROSEUSDT_PERP_BINANCE | 2022-11-17 10:47:24.432 SC Data - All Services | Requesting security definition data for: ROSEUSDT_PERP_BINANCE. ID: 11 | 2022-11-17 10:47:24.432 No historical data client is currently set to download historical Intraday data for ROSEUSDT_PERP_BINANCE. | 2022-11-17 10:47:24.432 Real-time Intraday chart data file updates started for ROSEUSDT_PERP_BINANCE | 2022-11-17 10:47:24.432 Intraday chart data file opened for ROSEUSDT_PERP_BINANCE | 2022-11-17 10:47:24.432 SC Data - All Services | Starting real-time market data updates for: NEARUSDT_PERP_BINANCE. ID: 12 | 2022-11-17 10:47:24.543 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NEARUSDT_PERP_BINANCE | 2022-11-17 10:47:24.543 SC Data - All Services | Requesting security definition data for: NEARUSDT_PERP_BINANCE. ID: 12 | 2022-11-17 10:47:24.543 No historical data client is currently set to download historical Intraday data for NEARUSDT_PERP_BINANCE. | 2022-11-17 10:47:24.543 Real-time Intraday chart data file updates started for NEARUSDT_PERP_BINANCE | 2022-11-17 10:47:24.543 Intraday chart data file opened for NEARUSDT_PERP_BINANCE | 2022-11-17 10:47:24.543 SC Data - All Services | Starting real-time market data updates for: EOSUSDT_PERP_BINANCE. ID: 13 | 2022-11-17 10:47:24.568 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: EOSUSDT_PERP_BINANCE | 2022-11-17 10:47:24.568 SC Data - All Services | Requesting security definition data for: EOSUSDT_PERP_BINANCE. ID: 13 | 2022-11-17 10:47:24.568 No historical data client is currently set to download historical Intraday data for EOSUSDT_PERP_BINANCE. | 2022-11-17 10:47:24.568 Real-time Intraday chart data file updates started for EOSUSDT_PERP_BINANCE | 2022-11-17 10:47:24.568 Intraday chart data file opened for EOSUSDT_PERP_BINANCE | 2022-11-17 10:47:24.568 SC Data - All Services | Starting real-time market data updates for: NEOUSDT_PERP_BINANCE. ID: 14 | 2022-11-17 10:47:25.141 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: NEOUSDT_PERP_BINANCE | 2022-11-17 10:47:25.141 SC Data - All Services | Requesting security definition data for: NEOUSDT_PERP_BINANCE. ID: 14 | 2022-11-17 10:47:25.141 No historical data client is currently set to download historical Intraday data for NEOUSDT_PERP_BINANCE. | 2022-11-17 10:47:25.141 Real-time Intraday chart data file updates started for NEOUSDT_PERP_BINANCE | 2022-11-17 10:47:25.141 Intraday chart data file opened for NEOUSDT_PERP_BINANCE | 2022-11-17 10:47:25.141 SC Data - All Services | Starting real-time market data updates for: BTCUSD_PERP_BINANCE. ID: 15 | 2022-11-17 10:47:25.535 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: BTCUSD_PERP_BINANCE | 2022-11-17 10:47:25.535 SC Data - All Services | Requesting security definition data for: BTCUSD_PERP_BINANCE. ID: 15 | 2022-11-17 10:47:25.535 No historical data client is currently set to download historical Intraday data for BTCUSD_PERP_BINANCE. | 2022-11-17 10:47:25.535 Real-time Intraday chart data file updates started for BTCUSD_PERP_BINANCE | 2022-11-17 10:47:25.535 Intraday chart data file opened for BTCUSD_PERP_BINANCE | 2022-11-17 10:47:25.535 ETHUSDT_PERP_BINANCE #23 | Reloading chart. | 2022-11-17 10:47:56.279 ETHUSDT_PERP_BINANCE #23 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-11-17 10:47:56.288 Date Time Of Last Edit: 2022-11-18 12:48:19
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| [2022-11-17 15:28:47] |
| John - SC Support - Posts: 38835 |
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You have the following message in your log: HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (5) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-11-17 10:47:04.392 *
Do you have the Global Settings >> Proxy Settings setup in Sierra Chart and are they set properly for your proxy. Refer to the following: Global Settings Menu: Proxy Settings (Global Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-17 15:29:02
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| [2022-11-18 12:49:31] |
| Sierra_Chart Engineering - Posts: 18875 |
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This is a Symbol Settings issue. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Provide us the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-18 12:49:41
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