Support Board
Date/Time: Fri, 21 Mar 2025 07:25:04 +0000
Black Screen
View Count: 563
| [2022-11-17 14:13:12] |
| User120955 - Posts: 7 |
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I've previously had my bid x ask order flow template up and showing, I then tried to zoom the chart out and the chart went completely black, and now I'm unable to see anything. How can I fix this issue? https://www.sierrachart.com/image.php?Image=1668694289595.png
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| [2022-11-17 14:35:32] |
| Sierra_Chart Engineering - Posts: 18875 |
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Follow the instructions here to reset the scales: Chart Scale and Scale Adjusting: Chart Bars or Studies Not Completely within View, Not Displayed, or Cut Off. Reset Scales. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-17 14:52:25] |
| User120955 - Posts: 7 |
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I've tried that before reaching out, unfortunately these instructions didn't fix my issue.
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| [2022-11-17 15:28:07] |
| Sierra_Chart Engineering - Posts: 18875 |
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Therefore, attach the chart here following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-17 15:45:47] |
| User120955 - Posts: 7 |
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im not sure on how to do this, its not working the way im doing the steps, this is the only picture i was able to upload https://www.sierrachart.com/image.php?Image=1668694289595.png is there anyway i can have someone assist me by taking over my computer? |
Attachment Deleted.  Chartbook1.Cht - Attached On 2022-11-17 15:43:08 UTC - Size: 4.38 KB - 191 views |
| [2022-11-17 15:46:44] |
| User120955 - Posts: 7 |
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this is the file i believe
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| Bid x Ask Order Flow (1).Cht - Attached On 2022-11-17 15:46:23 UTC - Size: 15.85 KB - 208 views |
| [2022-11-17 17:21:42] |
| Sierra_Chart Engineering - Posts: 18875 |
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We will check the Chartbook.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-17 17:51:54] |
| User120955 - Posts: 7 |
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Its okay, my issue has now been resolved. Thank you for your assistance.
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| [2022-11-17 19:18:51] |
| Sierra_Chart Engineering - Posts: 18875 |
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That is good, but we see how we can improve the Reset Scales functionality when there is an invalid number for the constant range and that is what we are doing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-17 19:19:03
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| [2022-11-17 20:39:07] |
| User120955 - Posts: 7 |
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okay great, anything will help to avoid this issue again, i did notice my chart mess up when i select the constant range scale option, so i'm going to avoid doing so.
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