Support Board
Date/Time: Thu, 20 Mar 2025 20:03:31 +0000
Intermittent Rithmic/Denali data and random Rithmic Fills (Apex)
View Count: 420
| [2022-11-16 17:55:00] |
| DCSaba - Posts: 113 |
|
This afternoon I am experiencing data interruption of a bout a minute and even with seemingly continous data I have random fills far from price and no exits when the order should be filled according to current price. Apex says they are not experiencing any issues with their Rithmic routing. I attach a picutre about my connection. Please advise. |
 Connection.png / V - Attached On 2022-11-16 17:54:34 UTC - Size: 16.06 KB - 95 views |
| [2022-11-16 19:07:20] |
| John - SC Support - Posts: 38831 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-16 19:46:26] |
| DCSaba - Posts: 113 |
|
This all pertains to the ES December Futures (SP500). I have already sent the whole Message Log submitting it thru Sierra's system. I have multiple times tried the disconnecting-reconnecting method before sending the log. In the Log you find the anomolies starting after 17.30 EST, all the way until I've sent the log. |
| [2022-11-16 22:24:53] |
| John - SC Support - Posts: 38831 |
|
We see twelve of the following errors in your log: DTC Client socket (5) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-11-15 04:40:56.594 *
These errors point to connectivity issues. Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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