Support Board
Date/Time: Fri, 21 Mar 2025 08:02:51 +0000
Data Missing on reconnect
View Count: 579
| [2022-11-16 08:21:40] |
| Roy Pontier - Posts: 6 |
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If I Disconnect - Wait (for example 15 minutes) - then Connect -- Those 15 minutes are missing on the restart using release 2453 Interactive Brokers Data feed think problem started when I did a release update (I had not done a release update in quite a while, problem started when I updated to release 2451) is there some parameter that I need to update somewhere to get all the data from where it stopped when I disconnected |
| [2022-11-16 13:06:45] |
| User584084 - Posts: 268 |
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You need to download the stable IB TWS Latest Version 10.20.1c or later. This will fix your historical data download issue.
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| [2022-11-16 15:18:52] |
| Sierra_Chart Engineering - Posts: 18875 |
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To download missing data follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart And we recommend using the Denali Data Feed for market data to have much better quality data: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Historical data will be delivered at least 10 times faster and very complete and comprehensive data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-16 15:24:13
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| [2022-11-16 17:20:49] |
| dd78746 - Posts: 22 |
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I was having the same issues with missing intra day data with IB. After following the suggested Symbol update procedure. I started getting error messages to update currency settings on each chart for stocks. Apparently there are issues in the current version causing this. Went back to version 2416 and every thing seems to be working fine.
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| [2022-11-16 17:51:36] |
| User584084 - Posts: 268 |
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IB changed the way they format their date/time strings for data download around mid September 2022. Sierra Chart made changes to their software in response to this. So unless you download the stable IB TWS Latest Version 10.20.1c or later and the latest SC Version, you will not be able to download historical intraday data for backfill from IB.
Date Time Of Last Edit: 2022-11-16 19:01:43
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| [2022-11-16 19:45:18] |
| dd78746 - Posts: 22 |
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Thank you User584084, have downloaded the latest TWS version. How should symbol for Stocks be entered, AAPL or AAPL-STK-SMART-USD ? TIA |
| [2022-11-17 20:13:42] |
| Sierra_Chart Engineering - Posts: 18875 |
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We would recommend this format: AAPL-STK-SMART-USD Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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