Support Board
Date/Time: Tue, 26 Nov 2024 15:22:07 +0000
Can not connect Sierra chart
View Count: 1018
| [2014-05-26 06:02:01] |
| User55662 - Posts: 11 |
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Hi! Can not connect Sierra chart, current version 1137. What's the problem? |
| [2014-05-26 07:01:44] |
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We need to see the Message Log. Follow these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-26 07:09:06] |
| User55662 - Posts: 11 |
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Software version: 1137 | 2014-05-26 09:58:02 Usage end date: 2014-06-26 | 2014-05-26 09:58:02 Enabled for: Advanced Features. | 2014-05-26 09:58:02 Enabled for: Sierra Chart Historical Data Service. | 2014-05-26 09:58:02 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-26 09:58:02 Active service: CTS T4 FIX | 2014-05-26 09:58:02 Time Zone: +04:00:00 (MSK+04) | 2014-05-26 09:58:02 2014-05-26 09:58:02 Local computer clock time | 2014-05-26 09:58:02 2014-05-26 05:58:02 GMT time | 2014-05-26 09:58:02 2014-05-26 09:58:02 Time zone adjusted time | 2014-05-26 09:58:02 Time difference to server time: 3 seconds. | 2014-05-26 09:58:02 Program path: C:\SierraChart\ | 2014-05-26 09:58:02 Data Files path: C:\SierraChart\Data\ | 2014-05-26 09:58:02 OS Version Number: 6.2 | 2014-05-26 09:58:02 Checking for new symbol settings for cts | 2014-05-26 09:58:02 Requesting symbol settings for cts. Overwrite = on. | 2014-05-26 09:58:03 Symbol settings received. | 2014-05-26 09:58:03 Processed received symbol settings | 2014-05-26 09:58:04 CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-05-26 09:58:07 CTS FIX - Firm: Dorman | 2014-05-26 09:58:07 Resolved address fix.t4login.com to IP 69.44.110.106 | 2014-05-26 09:58:07 The network socket is connected. | 2014-05-26 09:58:08 Starting SSL connection on the socket. | 2014-05-26 09:58:08 SSL socket is connected. | 2014-05-26 09:58:08 CTS FIX: Sending the Logon message. | 2014-05-26 09:58:08 CTS FIX: Received a Logout message. Text = The user has not completed the market data setup and should login to www.t4login.com and complete the setup page. | 2014-05-26 09:58:08 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2014-05-26 09:58:08 SSL shutdown indicates not able to send 'close notify'. | 2014-05-26 09:58:08 The SSL socket was shut down. | 2014-05-26 09:58:08 The SSL socket object has been freed. SSL state is now disconnected. | 2014-05-26 09:58:08 Socket has been shutdown and closed. | 2014-05-26 09:58:08 CTS FIX: Logged out and disconnected. | 2014-05-26 09:58:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-05-26 09:58:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-05-26 09:58:08 CTS FIX: Disconnected. | 2014-05-26 09:58:08 Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-05-26 09:58:08 Date Time Of Last Edit: 2014-05-26 07:12:09
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| [2014-05-26 07:12:32] |
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This is the relevant connection error message: CTS FIX: Received a Logout message. Text = The user has not completed the market data setup and should login to www.t4login.com and complete the setup page. | 2014-05-26 09:58:08
You need to do exactly what it says. So go to www.t4login.com in your web browser and login and complete the setup. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-26 07:13:04
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| [2014-05-26 07:51:54] |
| User55662 - Posts: 11 |
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Thank's!
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