Support Board
Date/Time: Tue, 26 Nov 2024 15:21:48 +0000
Trying to Pay ..... But??
View Count: 1341
| [2014-05-26 02:40:32] |
| HalGE - Posts: 39 |
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I have been trying to pay the fee for next months data feed but as soon as I enter the amount I want to pay and then click on the bar just below the the Credit card logos the page closes... I tried it on my lap top and on the desktop... no luck same thing happens on both computers What do I do now? |
| [2014-05-26 03:01:49] |
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What web browser are you using? Most likely the problem is you need to enable TLS version 1.1 on your browser: http://www.sierrachart.com/index.php?l=doc/doc_SecureBrowsing.php On this page, you have the option to pay with several payment methods including PayPal: https://www.sierrachart.com/usercp.php?page=AddAccountCredit If you still have difficulty we recommend trying the PayPal option. You can also use a credit card with PayPal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-26 03:01:58
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| [2014-05-26 12:19:30] |
| HalGE - Posts: 39 |
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QUOTE.... On this page, you have the option to pay with several payment methods including PayPal: If you still have difficulty we recommend trying the PayPal option. You can also use a credit card with PayPal. Are you saying that I can select to pay using PayPal even though I do NOT HAVE A PAYPAL ACCT and NEVER will have one, just use my credit card ?? I just looked at the Tools....Advanced ...security and the only thing close to TLS 1.1 was TLS 1.0 and it was already checked... One more note... This is not the first time I have paid with this computer.... and Do I have to pay for the Monthly package before paying for the data feed? I'l try that.. Eddit...... Tried to pay using payPal... did not work Date Time Of Last Edit: 2014-05-26 12:40:30
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| [2014-05-26 16:26:45] |
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We can see that you have been able to make the required payments. Thank you. If your browser only shows TLS 1.0 and not TLS 1.1 or TLS 1.2, then it means your browser needs to be updated to a newer version. Sierra Chart Support |
| [2014-05-26 17:11:58] |
| HalGE - Posts: 39 |
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Quote.... If your browser only shows TLS 1.0 and not TLS 1.1 or TLS 1.2, then it means your browser needs to be updated to a newer version. I will try to update it... or just use the Mozilla.. or whatever... Thanks for the help Hal |
| [2014-05-26 19:50:55] |
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Do I have to pay for the Monthly package before paying for the data feed? I'l try that.. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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