Support Board
Date/Time: Fri, 21 Mar 2025 07:38:55 +0000
I am using the SC Data data feed, but the current price and candlestick are out of sync
View Count: 538
| [2022-11-15 08:31:58] |
| zxmmmmmm - Posts: 10 |
|
I am using the SC Data data feed, but the current price and candlestick are out of sync and the candlestick is lagging behind. When I reconnect to the data feed, it updates the candlestick that is behind and then there is a delay again. |
 Snipaste_2022-11-15_16-31-28.png / V - Attached On 2022-11-15 08:31:47 UTC - Size: 34.9 KB - 108 views |
| [2022-11-15 11:52:25] |
| Sierra_Chart Engineering - Posts: 18875 |
|
This is unusual. However, the first thing we want you to check are the Session Times. Refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Refer to the other items on the page, if necessary. We also want you to update Sierra Chart to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-15 11:54:15
|
| [2022-11-15 13:03:46] |
| zxmmmmmm - Posts: 10 |
|
I checked the "Session Times" and updated the SC software. The problem is still not solved. I found that the time in ChartBook is not moving. |
Private File Snipaste_2022-11-15_21-03-14.png / V - Attached On 2022-11-15 13:03:28 UTC - Size: 92.54 KB - 108 views Attachment Deleted. |
| [2022-11-15 13:16:17] |
| Sierra_Chart Engineering - Posts: 18875 |
|
This is very unusual. The file would seem to be corrupted. We want you to delete the FGBLZ22-EUREX.scid file following these instructions: Chart Data and Chart Data Files: Deleting a Chart Data File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-15 13:16:39
|
| [2022-11-16 09:06:13] |
| zxmmmmmm - Posts: 10 |
|
I deleted the file and the problem is still not solved
|
| [2022-11-16 13:17:39] |
| Sierra_Chart Engineering - Posts: 18875 |
|
Check the Window >>Message Log for any errors as trading is occurring for that symbol. Maybe the system is out of storage space. Something is definitely wrong it seems like at the system level. A problem like this is very very unusual and not normal at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-16 15:04:01] |
| zxmmmmmm - Posts: 10 |
|
First, I was sure that I had enough disk space. Secondly, I have recorded videos containing more information for you to check. Software version: 2453 64-bit | 2022-11-16 15:59:12.480 Primary Thread ID: 13984 | 2022-11-16 15:59:12.480 Usage end date: 2022-12-03 | 2022-11-16 15:59:12.480 Enabled for: Advanced Features 2. | 2022-11-16 15:59:12.480 Enabled for: Sierra Chart Historical Data Service. | 2022-11-16 15:59:12.480 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-16 15:59:12.480 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-16 15:59:12.480 Enabled for exchange2: EUREX EOBI | 2022-11-16 15:59:12.480 Enabled for exchange2: fairx_exchange.data | 2022-11-16 15:59:12.480 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-11-16 15:59:12.480 Current selected Data/Trading service: SC Data - All Services | 2022-11-16 15:59:12.480 Custom symbol settings values: disabled | 2022-11-16 15:59:12.480 Chart Update Interval: 300 | 2022-11-16 15:59:12.480 Intraday Data Storage Time Unit: 0 | 2022-11-16 15:59:12.480 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-11-16 15:59:12.480 2022-11-16 14:59:12 Local computer time in UTC | 2022-11-16 15:59:12.480 2022-11-16 15:59:12 Local computer time in SC Time Zone | 2022-11-16 15:59:12.480 2022-11-16 08:45:42 Server time in UTC | 2022-11-16 15:59:12.480 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-11-16 15:59:12.480 Program path: D:\SierraChart\ | 2022-11-16 15:59:12.480 Data Files path: D:\SierraChart\Data\ | 2022-11-16 15:59:12.480 OS Version Number: 10.0 | 2022-11-16 15:59:12.480 Locale Setting: C | 2022-11-16 15:59:12.480 DLLs: UserContributedStudies_64.dll | 2022-11-16 15:59:12.480 Allowed protected custom studies: | 2022-11-16 15:59:12.480 Crash reporter started: true | 2022-11-16 15:59:12.480 File >> Disconnect selected. | 2022-11-16 16:00:40.580 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-11-16 16:00:40.582 DTC Client socket (1) | CloseSocket call. | 2022-11-16 16:00:40.583 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-11-16 16:00:40.583 SC Data - All Services | Disconnected. | 2022-11-16 16:00:40.583 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-11-16 16:00:40.583 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-16 16:00:40.583 DTC Client socket (1) | Closed. | 2022-11-16 16:00:40.583 SC Data - All Services | Connected to server complete. | 2022-11-16 16:00:46.568 Triggering next historical data download in queue. | 2022-11-16 16:00:46.568 Triggering next historical data download in queue. | 2022-11-16 16:00:46.568 Triggering next historical data download in queue. | 2022-11-16 16:00:46.568 Triggering next historical data download in queue. | 2022-11-16 16:00:46.568 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-11-16 16:00:46.568 No download requests in the queue to start downloads for. | 2022-11-16 16:00:46.570 No download requests in the queue to start downloads for. | 2022-11-16 16:00:46.570 No download requests in the queue to start downloads for. | 2022-11-16 16:00:46.570 No download requests in the queue to start downloads for. | 2022-11-16 16:00:46.570 Mapping FGBLZ22-EUREX to FGBL202212_FUT_EUREX. Service code: eurex | 2022-11-16 16:00:46.598 Using symbol data fast lookup vector | 2022-11-16 16:00:46.598 SC DTC Delayed Exchange Data | Starting real-time market data updates for: FGBLZ22-EUREX (FGBL202212_FUT_EUREX). ID: 1 Service code: eurex | 2022-11-16 16:00:46.598 SC DTC Delayed Exchange Data | Connecting to the server ds24.sierracharts.com. Port 10043 | 2022-11-16 16:00:46.599 SC DTC Delayed Exchange Data | Requesting security definition data for: FGBLZ22-EUREX (FGBL202212_FUT_EUREX). ID: 1 | 2022-11-16 16:00:46.599 Added historical Intraday data request for FGBLZ22-EUREX to the queue. | 2022-11-16 16:00:46.599 Intraday data recording state for symbol FGBLZ22-EUREX is set to download 'Pending'. | 2022-11-16 16:00:46.599 Triggering next historical data download in queue. | 2022-11-16 16:00:46.599 Delaying start of download for FGBLZ22-EUREX. | 2022-11-16 16:00:46.599 DTC Client socket (1) | Creating socket. | 2022-11-16 16:00:57.677 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-16 16:00:57.677 DTC Client socket (1) | Connecting to IP: 154.14.194.212. | 2022-11-16 16:00:57.677 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-11-16 16:00:57.678 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-11-16 16:00:57.678 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-16 16:00:57.678 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-11-16 16:00:57.931 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-11-16 16:00:57.931 SC DTC Delayed Exchange Data | Received logon response. | 2022-11-16 16:00:58.341 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-11-16 16:00:58.341 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-11-16 16:00:58.341 SC DTC Delayed Exchange Data | Successfully connected. | 2022-11-16 16:00:58.341 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-11-16 16:00:58.341 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: FGBLZ22-EUREX -> FGBL202212_FUT_EUREX | 2022-11-16 16:00:58.341 SC DTC Delayed Exchange Data | Received security definition for symbol FGBLZ22-EUREX | 2022-11-16 16:00:58.649 HD Request # 9 | Downloading Intraday chart data for FGBLZ22-EUREX to the file FGBLZ22-EUREX.scid. Service: eurex | 2022-11-16 16:01:03.113 HD Request # 9 | Download start date-time: 2022-11-16 15:56:44.000000. File last date-time: 2022-11-16 15:56:44.976001 | 2022-11-16 16:01:03.113 HD Request # 9 | Using server: ds15.sierracharts.com port 10149 | 2022-11-16 16:01:03.113 Socket (2) | Creating socket. | 2022-11-16 16:01:03.113 Socket (2) | New receive buffer size: 5242880 | 2022-11-16 16:01:03.113 Socket (2) | Connecting to IP: 176.9.9.252. | 2022-11-16 16:01:03.113 HD Request # 9 | Setting DTC encoding to Binary VLS | 2022-11-16 16:01:03.378 HD Request # 9 | Sending historical data logon request message. | 2022-11-16 16:01:03.378 HD Request # 9 | Requesting Intraday data. Start date-time: 2022-11-16 15:56:44. Record interval: 0. Symbol: FGBL202212_FUT_EUREX | 2022-11-16 16:01:03.707 HD Request # 9 | Decompressing data. | 2022-11-16 16:01:03.914 HD Request # 9 | Receiving Intraday data for FGBLZ22-EUREX starting at 2022-11-16 15:56:44.575000 | 2022-11-16 16:01:03.917 Socket (2) | CloseSocket call. | 2022-11-16 16:01:03.926 Historical data download thread signaled to stop. | 2022-11-16 16:01:03.926 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-11-16 16:01:03.926 HD Request # 9 | Timestamp of first Intraday data file record written: 2022-11-16 15:56:47.563000. | 2022-11-16 16:01:03.926 HD Request # 9 | Received 2881 Intraday data records from 2022-11-16 15:56:44.575000 to 2022-11-16 16:01:02.387002 (4.3 minutes) and wrote 2860 records for FGBLZ22-EUREX | 2022-11-16 16:01:03.926 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2022-11-16 15:01:02.387002 | 2022-11-16 16:01:03.926 HD Request # 9 | Completion time: 0s. | 2022-11-16 16:01:03.926 HD Request # 9 | Intraday data download complete for FGBLZ22-EUREX. Unique request ID: 9 | 2022-11-16 16:01:03.926 Removing historical data download ID 9. | 2022-11-16 16:01:03.926 Real-time Intraday chart data file updates started for FGBLZ22-EUREX | 2022-11-16 16:01:03.926 Intraday chart data file opened for FGBLZ22-EUREX | 2022-11-16 16:01:03.926 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2022-11-16 16:01:03.926 Triggering next historical data download in queue. | 2022-11-16 16:01:03.926 No download requests in the queue to start downloads for. | 2022-11-16 16:01:03.926 Socket (2) | Socket gracefully closed by remote side. | 2022-11-16 16:01:03.932 Socket (2) | Closed. | 2022-11-16 16:01:03.932 Opened cached Intraday file: D:\SierraChart\Data\FGBLZ22-EUREX.scid. Thread ID: 15792 | 2022-11-16 16:01:04.605 |
| Snipaste_2022-11-16_22-57-52.png / V - Attached On 2022-11-16 14:58:51 UTC - Size: 11.18 KB - 97 views Private File |
| [2022-11-16 15:07:06] |
| Sierra_Chart Engineering - Posts: 18875 |
|
We did look at the video just now and that is somewhat helpful but we cannot see the chart bars. We want to see a chart without any other studies and where the Session Start Time is set to 00:00:00 and the Session End Time is set to 23:59:59
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-16 17:40:06] |
| Sierra_Chart Engineering - Posts: 18875 |
|
We apologize, we now know what the issue is. You need to set this setting to Yes and reconnect the data feed: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-17 07:49:38] |
| zxmmmmmm - Posts: 10 |
|
I re-recorded the video as you requested. Software version: 2453 64-bit | 2022-11-17 08:45:41.899 Primary Thread ID: 13984 | 2022-11-17 08:45:41.899 Usage end date: 2022-12-03 | 2022-11-17 08:45:41.899 Enabled for: Advanced Features 2. | 2022-11-17 08:45:41.899 Enabled for: Sierra Chart Historical Data Service. | 2022-11-17 08:45:41.899 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-17 08:45:41.899 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-17 08:45:41.899 Enabled for exchange2: EUREX EOBI | 2022-11-17 08:45:41.899 Enabled for exchange2: fairx_exchange.data | 2022-11-17 08:45:41.899 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-11-17 08:45:41.899 Current selected Data/Trading service: SC Data - All Services | 2022-11-17 08:45:41.899 Custom symbol settings values: disabled | 2022-11-17 08:45:41.899 Chart Update Interval: 300 | 2022-11-17 08:45:41.899 Intraday Data Storage Time Unit: 0 | 2022-11-17 08:45:41.899 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-11-17 08:45:41.899 2022-11-17 07:45:41 Local computer time in UTC | 2022-11-17 08:45:41.899 2022-11-17 08:45:41 Local computer time in SC Time Zone | 2022-11-17 08:45:41.899 2022-11-16 08:45:42 Server time in UTC | 2022-11-17 08:45:41.899 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-11-17 08:45:41.899 Program path: D:\SierraChart\ | 2022-11-17 08:45:41.899 Data Files path: D:\SierraChart\Data\ | 2022-11-17 08:45:41.899 OS Version Number: 10.0 | 2022-11-17 08:45:41.899 Locale Setting: C | 2022-11-17 08:45:41.899 DLLs: UserContributedStudies_64.dll | 2022-11-17 08:45:41.899 Allowed protected custom studies: | 2022-11-17 08:45:41.899 Crash reporter started: true | 2022-11-17 08:45:41.899 Saved Chartbook: FGBL EUR BUND.Cht. Time: 0.0028 seconds. | 2022-11-17 08:45:45.645 File >> Disconnect selected. | 2022-11-17 08:46:37.468 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-11-17 08:46:37.470 DTC Client socket (1) | CloseSocket call. | 2022-11-17 08:46:37.471 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-11-17 08:46:37.471 SC Data - All Services | Disconnected. | 2022-11-17 08:46:37.471 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-11-17 08:46:37.471 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-17 08:46:37.471 DTC Client socket (1) | Closed. | 2022-11-17 08:46:37.471 SC Data - All Services | Connected to server complete. | 2022-11-17 08:46:40.775 Triggering next historical data download in queue. | 2022-11-17 08:46:40.775 Triggering next historical data download in queue. | 2022-11-17 08:46:40.776 Triggering next historical data download in queue. | 2022-11-17 08:46:40.776 Triggering next historical data download in queue. | 2022-11-17 08:46:40.776 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-11-17 08:46:40.776 No download requests in the queue to start downloads for. | 2022-11-17 08:46:40.778 No download requests in the queue to start downloads for. | 2022-11-17 08:46:40.778 No download requests in the queue to start downloads for. | 2022-11-17 08:46:40.778 No download requests in the queue to start downloads for. | 2022-11-17 08:46:40.778 Mapping FGBLZ22-EUREX to FGBL202212_FUT_EUREX. Service code: eurex | 2022-11-17 08:46:40.923 Using symbol data fast lookup vector | 2022-11-17 08:46:40.923 SC DTC Delayed Exchange Data | Starting real-time market data updates for: FGBLZ22-EUREX (FGBL202212_FUT_EUREX). ID: 1 Service code: eurex | 2022-11-17 08:46:40.923 SC DTC Delayed Exchange Data | Connecting to the server ds24.sierracharts.com. Port 10043 | 2022-11-17 08:46:40.923 SC DTC Delayed Exchange Data | Requesting security definition data for: FGBLZ22-EUREX (FGBL202212_FUT_EUREX). ID: 1 | 2022-11-17 08:46:40.923 Added historical Intraday data request for FGBLZ22-EUREX to the queue. | 2022-11-17 08:46:40.923 Intraday data recording state for symbol FGBLZ22-EUREX is set to download 'Pending'. | 2022-11-17 08:46:40.923 Triggering next historical data download in queue. | 2022-11-17 08:46:40.923 Delaying start of download for FGBLZ22-EUREX. | 2022-11-17 08:46:40.926 DTC Client socket (1) | Creating socket. | 2022-11-17 08:46:52.003 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-17 08:46:52.003 DTC Client socket (1) | Connecting to IP: 154.14.194.212. | 2022-11-17 08:46:52.003 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-11-17 08:46:52.004 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-11-17 08:46:52.004 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-17 08:46:52.004 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-11-17 08:46:52.613 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-11-17 08:46:52.613 SC DTC Delayed Exchange Data | Received logon response. | 2022-11-17 08:46:53.083 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-11-17 08:46:53.083 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-11-17 08:46:53.083 SC DTC Delayed Exchange Data | Successfully connected. | 2022-11-17 08:46:53.083 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-11-17 08:46:53.083 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: FGBLZ22-EUREX -> FGBL202212_FUT_EUREX | 2022-11-17 08:46:53.083 SC DTC Delayed Exchange Data | Received security definition for symbol FGBLZ22-EUREX | 2022-11-17 08:46:53.461 HD Request # 14 | Downloading Intraday chart data for FGBLZ22-EUREX to the file FGBLZ22-EUREX.scid. Service: eurex | 2022-11-17 08:46:58.894 HD Request # 14 | Download start date-time: 2022-11-17 08:31:33.000000. File last date-time: 2022-11-17 08:31:33.295003 | 2022-11-17 08:46:58.894 HD Request # 14 | Using server: ds14.sierracharts.com port 10150 | 2022-11-17 08:46:58.894 Socket (2) | Creating socket. | 2022-11-17 08:47:09.979 Socket (2) | New receive buffer size: 5242880 | 2022-11-17 08:47:09.979 Socket (2) | Connecting to IP: 176.9.9.252. | 2022-11-17 08:47:09.979 HD Request # 14 | Setting DTC encoding to Binary VLS | 2022-11-17 08:47:10.613 HD Request # 14 | Sending historical data logon request message. | 2022-11-17 08:47:10.613 HD Request # 14 | Requesting Intraday data. Start date-time: 2022-11-17 08:31:33. Record interval: 0. Symbol: FGBL202212_FUT_EUREX | 2022-11-17 08:47:11.038 HD Request # 14 | Decompressing data. | 2022-11-17 08:47:11.314 HD Request # 14 | Receiving Intraday data for FGBLZ22-EUREX starting at 2022-11-17 08:31:33.223000 | 2022-11-17 08:47:11.324 Socket (2) | CloseSocket call. | 2022-11-17 08:47:11.525 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-11-17 08:47:11.525 Historical data download thread signaled to stop. | 2022-11-17 08:47:11.525 HD Request # 14 | Timestamp of first Intraday data file record written: 2022-11-17 08:31:39.901000. | 2022-11-17 08:47:11.525 HD Request # 14 | Received 4992 Intraday data records from 2022-11-17 08:31:33.223000 to 2022-11-17 08:47:10.345000 (15.6 minutes) and wrote 4985 records for FGBLZ22-EUREX | 2022-11-17 08:47:11.525 HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2022-11-17 07:47:10.345000 | 2022-11-17 08:47:11.525 HD Request # 14 | Completion time: 13s. | 2022-11-17 08:47:11.526 HD Request # 14 | Intraday data download complete for FGBLZ22-EUREX. Unique request ID: 14 | 2022-11-17 08:47:11.526 Removing historical data download ID 14. | 2022-11-17 08:47:11.526 Real-time Intraday chart data file updates started for FGBLZ22-EUREX | 2022-11-17 08:47:11.526 Intraday chart data file opened for FGBLZ22-EUREX | 2022-11-17 08:47:11.526 HD Request # 14 | Enabling Intraday chart updating for symbol. | 2022-11-17 08:47:11.526 Triggering next historical data download in queue. | 2022-11-17 08:47:11.526 No download requests in the queue to start downloads for. | 2022-11-17 08:47:11.526 Socket (2) | Socket gracefully closed by remote side. | 2022-11-17 08:47:11.526 Socket (2) | Closed. | 2022-11-17 08:47:11.526 Opened cached Intraday file: D:\SierraChart\Data\FGBLZ22-EUREX.scid. Thread ID: 14392 | 2022-11-17 08:47:13.581 |
Private File |
| [2022-11-17 09:25:51] |
| Sierra_Chart Engineering - Posts: 18875 |
|
We apologize, we now know what the issue is. You need to set this setting to Yes and reconnect the data feed: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-18 01:55:53] |
| zxmmmmmm - Posts: 10 |
|
Great, solved my problem!
|
To post a message in this thread, you need to log in with your Sierra Chart account: