Support Board
Date/Time: Sat, 30 Nov 2024 16:45:21 +0000
Missing data gain for 6E
View Count: 393
| [2022-11-15 07:44:51] |
| User361939 - Posts: 165 |
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Hello, On second Pc i am running gain data. Today after removing and downloading data for 6E contract, and there is a big gap and intraday data is only from 2 days ago, i cannot load more data. can you fix this issue? I did try removing file asweel and it didn't work. |
| [2022-11-15 08:10:05] |
| Sierra_Chart Engineering - Posts: 17272 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 10:19:36] |
| User361939 - Posts: 165 |
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Here LOG: Software version: 2352 64-bit | 2022-11-15 11:10:07.535 Primary Thread ID: 7444 | 2022-11-15 11:10:07.535 Usage end date: 2023-02-01 | 2022-11-15 11:10:07.535 Enabled for: Advanced Features 2. | 2022-11-15 11:10:07.535 Enabled for: Sierra Chart Historical Data Service. | 2022-11-15 11:10:07.535 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-15 11:10:07.535 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-15 11:10:07.535 Enabled for exchange2: CME (Trading Account Required) | 2022-11-15 11:10:07.535 Enabled for exchange2: CBOT (Trading Account Required) | 2022-11-15 11:10:07.535 Enabled for exchange2: COMEX (Trading Account Required) | 2022-11-15 11:10:07.535 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-11-15 11:10:07.535 Enabled for exchange2: fairx_exchange.data | 2022-11-15 11:10:07.535 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-11-15 11:10:07.535 Current selected Data/Trading service: GAIN Capital/OEC | 2022-11-15 11:10:07.535 Custom symbol settings values: disabled | 2022-11-15 11:10:07.535 Chart Update Interval: 40 | 2022-11-15 11:10:07.535 Intraday Data Storage Time Unit: 0 | 2022-11-15 11:10:07.535 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-11-15 11:10:07.535 2022-11-15 10:10:07 Local computer time in UTC | 2022-11-15 11:10:07.535 2022-11-15 11:10:07 Local computer time in SC Time Zone | 2022-11-15 11:10:07.535 2022-11-15 07:35:37 Server time in UTC | 2022-11-15 11:10:07.535 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-11-15 11:10:07.535 Program path: C:\SierraChart\SierraChartTransActMA\ | 2022-11-15 11:10:07.535 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2022-11-15 11:10:07.535 OS Version Number: 10.0 | 2022-11-15 11:10:07.536 Locale Setting: C | 2022-11-15 11:10:07.536 2022-11-15 11:10:07.536 Allowed protected custom studies: | 2022-11-15 11:10:07.536 GAIN Capital/OEC | Using primary service for historical data for 6EZ22 | 2022-11-15 11:10:17.901 Added historical Intraday data request for 6EZ22 to the queue. | 2022-11-15 11:10:17.901 Intraday data recording state for symbol 6EZ22 is set to download 'Pending'. | 2022-11-15 11:10:17.901 Triggering next historical data download in queue. | 2022-11-15 11:10:17.901 HD Request # 9 | Downloading Intraday chart data for 6EZ22 to the file 6EZ22.scid. Service: oec | 2022-11-15 11:10:17.901 Reloading all charts with filename: 6EZ22.scid | 2022-11-15 11:10:17.902 HD Request # 9 | Download start date-time: 2022-05-13 12:10:17.000000. File last date-time: 00:00:00.000000 | 2022-11-15 11:10:17.903 6EZ22 5 Min #1 | Reloading chart. | 2022-11-15 11:10:17.914 6EZ22 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\6EZ22.scid | 2022-11-15 11:10:17.918 HD Request # 9 | Receiving Intraday data for 6EZ22 starting at 2022-11-14 19:00:15.000000 | 2022-11-15 11:10:18.250 HD Request # 9 | Timestamp of first Intraday data file record written: 2022-11-14 19:00:15.000000 | 2022-11-15 11:10:18.789 HD Request # 9 | Received 65536 Intraday data records from 2022-11-14 19:00:15.000000 to 2022-11-15 11:10:17.000006 (16.2 hours) and wrote 65536 records for 6EZ22 | 2022-11-15 11:10:19.411 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2022-11-15 10:10:17.000006 | 2022-11-15 11:10:19.413 HD Request # 9 | Completion time: 2s | 2022-11-15 11:10:19.413 HD Request # 9 | Intraday data download complete for 6EZ22. Unique request ID: 9 | 2022-11-15 11:10:19.413 Removing historical data download ID 9. | 2022-11-15 11:10:19.413 Real-time Intraday chart data file updates started for 6EZ22 | 2022-11-15 11:10:19.413 Intraday chart data file opened for 6EZ22 | 2022-11-15 11:10:19.413 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2022-11-15 11:10:19.413 Triggering next historical data download in queue. | 2022-11-15 11:10:19.413 No download requests in the queue to start downloads for. | 2022-11-15 11:10:19.413 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\6EZ22.scid. Thread ID: 6940 | 2022-11-15 11:10:22.236 I putted scren. Data for 6eZ contract is only for 2 days |
 chart_6e.png / V - Attached On 2022-11-15 10:17:53 UTC - Size: 108.46 KB - 88 views |
| [2022-11-15 11:33:41] |
| Sierra_Chart Engineering - Posts: 17272 |
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This is the problem: Allow Support for Sierra Chart Data Feeds is disabled. | 2022-11-15 11:10:07.535
Set this to Yes: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Be sure to reconnect to the data feed after. After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-15 11:33:48
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