Support Board
Date/Time: Thu, 20 Mar 2025 18:28:37 +0000
VIX DATA Issue
View Count: 474
| [2022-11-14 23:08:01] |
| SierraTraders - Posts: 69 |
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VIX Chart CFE Data seems to be freezing any suggestions.....?
Date Time Of Last Edit: 2022-11-14 23:27:36
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 VixChart.png / V - Attached On 2022-11-14 23:05:05 UTC - Size: 34.64 KB - 89 views VixQuoteBoard.png / V - Attached On 2022-11-14 23:27:28 UTC - Size: 20.01 KB - 80 views |
| [2022-11-14 23:33:04] |
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Use the exact same symbol for both the chart and Quote Board, and then reconnect: File Menu: Procedure to Reconnect to the Data and Trade Servers Change one or the other to match the other one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-14 23:34:05
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| [2022-11-15 18:47:44] |
| SierraTraders - Posts: 69 |
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Both the chart and/or quote board data is lagging as you can see on the pic of the chart it is doing same with either symbol Vix or VixFutures |
| VixChart2.png / V - Attached On 2022-11-15 18:47:08 UTC - Size: 44.03 KB - 88 views VixQuoteBoard2.png / V - Attached On 2022-11-15 18:47:26 UTC - Size: 20.3 KB - 79 views |
| [2022-11-15 21:16:57] |
| John - SC Support - Posts: 38829 |
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You can not use both VXZ22-CFE and VXZ22_FUT_CME at the same time. They are the same thing, but when you have them both in the same chartbook it creates an issue. Please choose just one of the symbols to use and only use that one and change the others to be the same.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 21:56:57] |
| SierraTraders - Posts: 69 |
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Only one chart in chart book all others chart books are closed symbol is the same but no data CFE should be active Thanks |
| VixChart-QuoteBoard.png / V - Attached On 2022-11-15 21:55:31 UTC - Size: 53.71 KB - 79 views |
| [2022-11-15 22:10:06] |
| John - SC Support - Posts: 38829 |
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Please try the following for us: - Select "File >> Disconnect" - Select "Edit >> Cancel All Downloads" - Select "File >> Connect to Data Feeds" We are wondering if the other symbol was already subscribed to, therefore we are trying to break that and force a proper updating for the current symbol you are using. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 23:30:18] |
| SierraTraders - Posts: 69 |
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This may have resolved it Thanks should the "Open" column have data.....? Date Time Of Last Edit: 2022-11-16 00:19:10
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| VixChart-QuoteBoard-Rev1.png / V - Attached On 2022-11-15 23:28:35 UTC - Size: 68.42 KB - 83 views |
| [2022-11-16 02:03:24] |
| Sierra_Chart Engineering - Posts: 18860 |
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We will check on the Open field.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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