Home >> Support Board

Support Board

Date/Time: Fri, 21 Mar 2025 07:57:06 +0000

How to Post a Message for Support

Order confirmations

View Count: 477

[2022-11-14 20:22:54] #1 [Go To First Post]
User634501 - Posts: 14
Despite I have disabled any order confirmations in the Trade Window>M>Confirmations menu, I still get prompted every time I send an order. I tried to follow other instructions in the forum (e.g. choosing Yes in Chart Settings>Linking>Chart Linking>Trade Window) without any luck. Any advice please? Thanks


Orders.png / V - Attached On 2022-11-14 20:20:55 UTC - Size: 46 KB - 98 views

[2022-11-14 20:50:21] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 18875
Make sure you are disabling the confirmations on the correct Trade Window: Basic Trading and the Trade Window: Trade Window Settings Not Applying to Chart or Trading DOM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-15 07:33:53] #3 [Go To First Post]
User634501 - Posts: 14
I followed all the instructions (reset child window, check the trade window link etc...), however I'm still getting the same confirmation message. Any other suggestions? Thanks

[2022-11-15 11:59:42] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 18875
It must be related to the confirmation options. We have to check this. Provide us the chart you are trading from by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-15 12:00:07

[2022-11-15 15:31:50] #5 [Go To First Post]
User634501 - Posts: 14
Here you go. Thanks


Attachment Deleted. Private File

[2022-11-15 20:38:47] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 18875
We need to know the Chart Number you are trading from? Chart Numbers will be seen on the title bar of the chart and are followed by a #. We will then look at that particular Trade Window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-16 07:55:36] #7 [Go To First Post]
User634501 - Posts: 14
It's #12 (Chart window named 'IDTrigger'). Thanks

[2022-11-16 16:54:53] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 18875
We do not see any confirmation come up when trading from that chart. What exact action are you performing that is causing the confirmation? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-16 17:13:18] #9 [Go To First Post]
User634501 - Posts: 14
I attached the screenshot of the window. To answer to you, whenever I click any buy/sell button in the Trade Window. Thanks


2022-11-16_18-09-34.png / V - Attached On 2022-11-16 17:11:42 UTC - Size: 274.03 KB - 93 views

[2022-11-17 15:53:06] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 18875
We tested that chart, and there are no confirmations using those order entry buttons. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-17 16:10:59] #11 [Go To First Post]
User634501 - Posts: 14
I think I've sorted out. Apparently the message came because the option 'chart trade mode on' was activated in some hidden windows. Disabling the 'chart trade mode on' in one of them fixed the problem. Thanks

[2022-11-18 02:23:43] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 18875
We do not see how that setting would have any relevance to a confirmation. It does not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: